What are the responsibilities and job description for the Account Clerk I position at City of Napa, CA?
Salary : $59,594.33 - $71,985.56 Annually
Location : Napa, CA
Job Type : Full Time
Job Number : 25-FN01-FN
Department : Finance
Division : FINANCE REVENUE
Opening Date : 01 / 06 / 2025
Closing Date : 1 / 15 / 2025 11 : 59 PM Pacific
DESCRIPTION
Are you passionate about delivering exceptional customer service and making a real impact? Do you thrive in a dynamic team environment where your initiative and support make a difference?
If you're ready to be a key player in a team that drives success and serves the community, we want to hear from you!
We're looking for a motivated individual with experience in financial support and customer service to join our Finance Department. In this vital role, you'll provide essential support to our Revenue Division, ensuring smooth operations and top-tier service for both internal and external customers.
In our Revenue Division, you will gain experience in cashiering, answering phones, responding to customer inquiries, accounts receivable, utility billing, and processing payments. In addition, you will be required to perform duties in the Accounting and Auditing Division relating to accounts payable, benefit administration support, and other routine to difficult work processing requests and other municipal transactions.
Ideal candidates for Account Clerk I will have demonstrated success in the following competencies :
- Technical Knowledge and Skill - Technical, functional, and / or professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise; using knowledge to accomplish results.
- Customer Service - Ensuring that the (internal or external) customer's perspective is a driving force behind strategic priorities, business decisions, processes, and individual activities; crafting and implementing service practices that meet customers' and own organization's needs; promoting and operationalizing customer service as a value
- Resolving Conflict - Helping others deal efficiently with antagonistic situations to minimize damage to relationships and promote shared goals; using appropriate interpersonal methods to reduce tension and facilitate agreement.
- Quality Orientation - Accomplishing tasks by considering all areas involved, no matter how detailed; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over time.
- Information Monitoring - Setting up ongoing procedures to collect and review information needed to handle ongoing.
- Interpersonal Communications - Using appropriate social styles to build relationships with customers and internal partners; interacting in a way that promotes transparency and trust and gives them confidence in one's intentions.
- Emotional Intelligence - Establishing and sustaining positive relationships by accurately perceiving and interpreting own and others' emotions and behavior; using insights to target own responses so that one's behavior matches one's values and delivers intended results.
This recruitment and examination is being conducted to fill two (2) vacancies and may be used to fill future similar vacancies as they occur during the active status of the employment list. The active status of this employment list will be for six (6) months unless abolished sooner or extended beyond that date in accordance with the Civil Service Rules.
For a full, detailed job description, click
SUPPLEMENTAL INFORMATION
MISSION STATEMENT for the City of Napa
Rooted in public service, our mission is to grow a vibrant, sustainable community for all who live in, work in, and visit the City of Napa, through thoughtful leadership and dedication to excellence.
CORE VALUES for the City of Napa
SELECTION PROCESS
The City of Napa utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad outreach efforts and equal opportunity for qualified applicants to take part in a process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, an eligible list may be exclusively used for that current vacant position. Other recruitments and eligible lists may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.
The promulgated eligibility list for this recruitment will be at least six months, unless extended or abolished sooner.
What happens next?
Language Equity
Reasonable Accommodations
The City of Napa Human Resources Department will make reasonable efforts in the examination process to accommodate qualified disabled applicants. Individuals with disabilities who would like to request an accommodation in the testing process must inform the HR Department in writing by the final filing date. A Reasonable Accommodation Request Form is available from HR and may be obtained by calling 707-257-9505, or dial 7-1-1 for the California Relay Service, offering free text-to-speech, speech-to-speech, and Spanish-language services 24 hours a day, 7 days a week.
The City of Napa is an Equal Opportunity Employer, and we believe that a diverse, equitable and inclusive workplace will maximize our talents to benefit the residents we serve.
Salary : $59,594 - $71,986