What are the responsibilities and job description for the Permit Specialist position at City of Naperville, IL?
JOB
Join the dynamic team in the City of Naperville’s Transportation, Engineering, and Development Business Group (TED) as a Permit Specialist! We are seeking a highly motivated and collaborative customer service professional to fill this important role. The Permit Specialist focuses on customer service and coordinates the review and processing of building permits from start to finish.The Permit Specialist will develop, manage, and update standard operating procedures in this position. Additionally, this role will provide primary support for other positions within the Permitting division, including the Commercial Development Process Assistant and Residential Permit Specialist. A thorough understanding of the permit process is essential and includes tasks such as accepting applications, ensuring complete submissions, routing them for technical review, compiling and delivering review comments, assessing fees, verifying payments, issuing permits, scheduling inspections, issuing Certificates of Occupancy, and closing out permits.An expert in commercial and residential development permitting, the Permit Specialist will have comprehensive knowledge of the permitting process, especially as it pertains to complex, high-profile projects. They will collaborate closely with property owners, developers, design professionals, and contractors to ensure that all permit submittals are complete and accurate. The Permit Specialist will provide timely and effective responses to inquiries about the permit process, accurately track and document relevant functions, and coordinate with technical review teams within our department and throughout the City. This role will require making decisions and executing solutions while managing complex processes with multiple variables. The anticipated hiring range for this position is $26.92-$34.01 per hour dependent on qualifications. The Pay Grade for this position is N09. For additional information, please click here.
EXAMPLE OF DUTIES
Maintain a complete understanding of the permit process and the related roles of the Commercial Development Process Assistant and Residential Permit Specialist while providing back-up support to each position as needed.Acquire in-depth knowledge of the software platforms used for permit management, assist in upgrades, and help maintain information on the City’s website.Create and maintain standard operating procedure documentation for the team.Engage with property owners, developers, design professionals, and contractors to ensure complete and accurate permit submittals.Establish and maintain effective working relationships with all City departments and external review agencies.Continuously monitor permit processes and collaborate with management on suggested improvements that address the evolving needs of customers (both internal and external). Design processes to enhance workflow.Create, maintain, and generate records and reports, such as monthly building and inspection reports.Perform administrative tasks related to permitting and/or project development processes. Conduct simple building and planning reviews on an as-needed basis. Demonstrate courteous and cooperative behavior when interacting with the public and City staff, promoting a respectful and effective workplace environment.Perform all other related duties and projects as assigned.
SUPPLEMENTAL INFORMATION
The City of Naperville, Illinois is a dynamic community of 150,000 residents, conveniently located 28 miles west of Chicago. Various publications have named Naperville as one of the best cities in the United States in which to live. The City has gained national recognition for our family-friendly environment, excellent schools and library system, low crime rate, and vibrant downtown area. It’s also a great place to work! Our municipal government employs over 900 dedicated individuals in a wide range of job categories and provides a collaborative working environment, a forward-looking leadership team, and a competitive benefits package.Click here to learn more about the benefits offered by the City of Naperville.Applications should be completed thoroughly, and resumes will not be accepted in lieu of an application but should be attached to the application. Include all requested education, experience, attachments, and other information when applying. Incomplete applications are subject to rejection. Notifications to applicants will be sent electronically to the email address provided in the application.THE CITY OF NAPERVILLE IS AN E. O. E.CLICK HERE for the City of Naperville’s EEOP Utilization ReportThe City of Naperville complies with the Americans with Disabilities Act (ADA). Individuals needing accommodations in the recruitment process should notify Human Resources in advance at (630) 305-7066.
Join the dynamic team in the City of Naperville’s Transportation, Engineering, and Development Business Group (TED) as a Permit Specialist! We are seeking a highly motivated and collaborative customer service professional to fill this important role. The Permit Specialist focuses on customer service and coordinates the review and processing of building permits from start to finish.The Permit Specialist will develop, manage, and update standard operating procedures in this position. Additionally, this role will provide primary support for other positions within the Permitting division, including the Commercial Development Process Assistant and Residential Permit Specialist. A thorough understanding of the permit process is essential and includes tasks such as accepting applications, ensuring complete submissions, routing them for technical review, compiling and delivering review comments, assessing fees, verifying payments, issuing permits, scheduling inspections, issuing Certificates of Occupancy, and closing out permits.An expert in commercial and residential development permitting, the Permit Specialist will have comprehensive knowledge of the permitting process, especially as it pertains to complex, high-profile projects. They will collaborate closely with property owners, developers, design professionals, and contractors to ensure that all permit submittals are complete and accurate. The Permit Specialist will provide timely and effective responses to inquiries about the permit process, accurately track and document relevant functions, and coordinate with technical review teams within our department and throughout the City. This role will require making decisions and executing solutions while managing complex processes with multiple variables. The anticipated hiring range for this position is $26.92-$34.01 per hour dependent on qualifications. The Pay Grade for this position is N09. For additional information, please click here.
EXAMPLE OF DUTIES
Maintain a complete understanding of the permit process and the related roles of the Commercial Development Process Assistant and Residential Permit Specialist while providing back-up support to each position as needed.Acquire in-depth knowledge of the software platforms used for permit management, assist in upgrades, and help maintain information on the City’s website.Create and maintain standard operating procedure documentation for the team.Engage with property owners, developers, design professionals, and contractors to ensure complete and accurate permit submittals.Establish and maintain effective working relationships with all City departments and external review agencies.Continuously monitor permit processes and collaborate with management on suggested improvements that address the evolving needs of customers (both internal and external). Design processes to enhance workflow.Create, maintain, and generate records and reports, such as monthly building and inspection reports.Perform administrative tasks related to permitting and/or project development processes. Conduct simple building and planning reviews on an as-needed basis. Demonstrate courteous and cooperative behavior when interacting with the public and City staff, promoting a respectful and effective workplace environment.Perform all other related duties and projects as assigned.
SUPPLEMENTAL INFORMATION
The City of Naperville, Illinois is a dynamic community of 150,000 residents, conveniently located 28 miles west of Chicago. Various publications have named Naperville as one of the best cities in the United States in which to live. The City has gained national recognition for our family-friendly environment, excellent schools and library system, low crime rate, and vibrant downtown area. It’s also a great place to work! Our municipal government employs over 900 dedicated individuals in a wide range of job categories and provides a collaborative working environment, a forward-looking leadership team, and a competitive benefits package.Click here to learn more about the benefits offered by the City of Naperville.Applications should be completed thoroughly, and resumes will not be accepted in lieu of an application but should be attached to the application. Include all requested education, experience, attachments, and other information when applying. Incomplete applications are subject to rejection. Notifications to applicants will be sent electronically to the email address provided in the application.THE CITY OF NAPERVILLE IS AN E. O. E.CLICK HERE for the City of Naperville’s EEOP Utilization ReportThe City of Naperville complies with the Americans with Disabilities Act (ADA). Individuals needing accommodations in the recruitment process should notify Human Resources in advance at (630) 305-7066.
Salary : $27 - $34
