Correspondence Manager

The Correspondence Manager will work to establish an effective system to manage the coordination of and response to correspondence. The Manager will work to ensure that all stakeholders receive an informative response to their inquiries in a timely, effective, and mission-oriented manner.

Under Direction

• Review and analyze Agency correspondence received.
• Review correspondence and enter into a correspondence tracking system.
• Determine the appropriate Department staff to assist in crafting a response to correspondence.
• Research and draft Agency Responses.
• Research, analyze, and compile information through the review of numerous resources and discussion with Department subject matter experts.
• Manage, draft, and edit correspondence as appropriate including letters, emails, memoranda, reports, and phone calls. Responses to correspondence may include resolving complex and sensitive issues.
• Manage and coordinate internal communications pertaining to correspondence.
• Perform daily quality assurance audits (including review and edits) of outgoing correspondence prepared by Departmental staff to ensure responses are addressing stakeholders' inquiries in a timely manner.
• Compile and distribute correspondence reports for staff.
• Prepare and create methods and techniques to aid staff with correspondence.
• Manage the creation of proactive community focused content such as annual reports, outreach materials for Department initiatives and hot topics, newsletters, and tailored publications to stakeholders such as community boards and civic organizations.
  
  

Civil Service Status

Due to the existence of an Administrative Manager promotion list, the Department of Buildings is unable to transfer an Administrative Manager from another agency or hire from the open competitive list. As such, only permanent Administrative Managers at the Department of Buildings, applicants who are reachable on the Administrative Manager promotion list for the Department of the Buildings, and applicants as indicated below will be considered.

Minimum Salary

The minimum salary applicable to a candidate may vary by contractual provisions, including different rates for each year of service within Administrative Manager NM L2. For example, the incumbent rate for first year in the level is $85,842 and for after ten years in the level is $96,725.

To Apply

Visit Jobs NYC (cityjobs.nyc.gov) to view and apply for available positions. Search by agency (Department of Buildings), keywords, or for the specific Job ID #.

NOTE: ONLY THOSE CANDIDATES UNDER CONSIDERATION WILL BE CONTACTED.

Remote Work

This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program.

Minimum Qualifications

• A baccalaureate degree from an accredited college and four years of satisfactory, full-time progressively responsible clerical/administrative experience requiring independent decision-making concerning program management or planning, allocation for resources and the scheduling and assignment of work, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or
• An associate degree or 60 semester credits from an accredited college and five years of satisfactory, full-time progressively responsible experience as described in "1" above, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or
• A four-year high school diploma or its educational equivalent and six years of
  
  

satisfactory, full-time progressively responsible experience as described in "1"

above, 18 months of which must have been in an administrative, managerial,

executive or supervisory capacity. The supervisory work must have been in the

supervision of staff performing clerical/administrative work of more than

moderate difficulty; or

• Education and/or experience equivalent to "1", "2" or "3" above. However, all
  
  

candidates must possess the 18 months of administrative, managerial, executive or supervisory experience as described in "1", "2" or "3" above. Education above

the high school level may be substituted for the general clerical/administrative

experience (but not for the administrative, managerial, executive or supervisory

experience described in "1", "2" or "3" above) at a rate of 30 semester credits

from an accredited college for 6 months of experience up to a maximum of 3½

years.

Preferred Skills

• A baccalaureate or master’s degree in journalism, communications or public administration - Strong writing and editing skills (ability to draft and edit written material) - Knowledge of the Department's internal processes, and the functions of Mayoral agencies that work closely and in conjunction with the Department. - Strong interpersonal skills - Excellent verbal communication skills - Knowledge of methods and techniques of strategic communications planning - Technical skills (including, but not limited to, the ability to navigate Department databases for research purposes excellent knowledge of Microsoft Office suite) - Ability to handle multiple priorities in a self-directed environment - Effective organizational skills (planning, scheduling, prioritizing) - Ability to work with diverse individuals - Ability to identify and collaborate with Department subjects matter experts - Ability to interact with Department customers and staff from various City agencies - Meticulous orientation to deadlines and details - Confident working in a fast-paced environment - Ability to make sound and reasonable judgments
  
  

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

, $74,645.00 – $96,725.00