What are the responsibilities and job description for the HELP DESK TECHNICIAN (COLLEGE AIDE, II) position at City of New York?
Job Description
THE OFFICE OF CHIEF MEDICAL EXAMINER
Civil Service Title : College Aide (Information Technology)
Level : II
Title Code No : 10209
Office Title : Help Desk Technician
Work Location : 421 East 26th St., NYC
Division / Work Unit : Information Technology
Number of Positions : 3
Hours / Shift : 17.5 hours per week while classes are in session. 35 hrs. per week during vacation periods
The Office of Chief Medical Examiner investigates cases of persons who die within New York City from criminal violence, by accident, by suicide, suddenly when in apparent health, when unattended by a physician, in a correctional facility or in any suspicious or unusual manner or where an application is made pursuant to law for a permit to cremate a body of a person.
We exist to provide answers in support of families, victims, and community during times of profound need.
The core values of the OCME are to put the mission of the agency first, to be truly dedicated and to have integrity in every aspect of our professional life. Office of Chief Medical Examiner is seeking qualified candidates to fill a College Aide-Help Desk Technician position within the IT Department. Typical tasks include but are not limited to the following :
- Helpdesk / desktop support for hardware and software computer systems and peripherals.
- Support and setup audio / visual equipment and computers in several conference rooms and training rooms.
- Assist with IMAC's (Installs, Moves, Adds, & Changes) with the computer systems and peripherals.
Qualifications
For Assignment Level I :
Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school.
For Assignment Level II (Information Technology) :
Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or closely related field, including or supplemented by 9 semester credits in an acceptable course of study.
For Assignment Level III (Information Technology Fellow) :
Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or other area relevant to the information technology project(s) assigned, including or supplemented by 9 semester credits in an acceptable course of study. Appointments to this Assignment Level will be made by the Technology Steering Committee through the Department of Information Technology and Telecommunications.
SPECIAL NOTE
Maximum tenure for all Assignment Levels in the title of College Aide is 6 years. No student shall be employed more than half-time in any week in which classes in which the student is enrolled are in session. Students may be employed full-time during their vacation periods.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
