What are the responsibilities and job description for the IT Support Specialist position at City of New York?
Job DescriptionIMPORTANT NOTE : Only those currently serving as a permanent or probable permanent Certified IT Administrator (LAN / WAN) will be consideredThe NYC Department of Environmental Protection (DEP) enriches the environment and protects public health for all New Yorkers by providing 1.1 billion gallons of high quality drinking water, managing wastewater and stormwater, and reducing air, noise, and hazardous materials pollution. DEP is the largest combined municipal water and wastewater utility in the country, with nearly 6,000 employees. DEP's water supply system is comprised of 19 reservoirs and 3 controlled lakes throughout the system’s 2,000 square mile watershed that extends 125 miles north and west of the City.The Bureau of Wastewater Treatment (BWT) is responsible for the operation and maintenance of all facilities related to the treatment of sewage within the five boroughs of the City. This includes 14 wastewater treatment plants, sludge dewatering facilities, collections facilities (pumping stations, combined sewer overflow retention facilities, regulators, tide gates, etc.), wastewater laboratories and harbor vessels.The IT Support Specialist will work under the supervision of the Division Chief of IT Support and be responsible for providing desktop and mobile device support for the bureau's clients and executive administration. The ideal candidate will have 3-5 years' experience in providing technical support for large organizations, strong knowledge of basic computer functionality and Office365 / OneDrive / MS Teams, as well as strong communication and customer service skills.The IT Support Specialist will be required to work with Windows 10, Windows 11, and Windows servers, as well as perform software installation and support, hardware and software troubleshooting, and technology training for clients. Other duties include but are not limited to : Assisting with complex troubleshooting and repair activitiesOrdering and maintaining inventory of spare parts and equipmentReviewing and monitoring ticket queues for reporting to clients and operations managementImaging PCs with the correct software for departmentsActive Directory administrationAdhering to client corporate policies, procedures and required trainingManaging day-to-day activities associated with assigned ticketsMaintaining an asset database and inventory of IT equipmentIssue escalation and resolutionInternal organizational communication and updatesInteraction with relevant project managers on new IT projectsParticipating in and prioritizing activities to minimize impact on businessManaging special projects as assigned.QualificationsProfessional / vendor certification(s) in local area network administration that is required for the position to be filled. In addition, all candidates must have the following : A baccalaureate degree from an accredited college, and two years of satisfactory full-time (not classroom based) experience in local area network and / or wide area network planning, design, configuration, installation, implementation, troubleshooting, integration, performance monitoring, maintenance, enhancement, and security management; orA four-year high school diploma or its educational equivalent and six years of satisfactory full-time (not classroom based) information technology experience of which at least 2 years must have been as described in "1" orA satisfactory equivalent of education and / or experience equivalent to "1" or "2" above. Education may be substituted for experience on the basis that 30 undergraduate semester credits from an accredited college is equivalent to 6 months of experience. A master’s degree in computer science or a related field from an accredited college may be substitute for one year of experience. However, all candidates must have at least one year of satisfactory (not classroom based) full-time information technology experience as described in "1" above.Note : In addition to meeting the minimum Qualification Requirements : Incumbents may be required to update existing and / or obtain additional professional industry-standard certification(s) for current and future technical environments(s) in which they may be assigned to work, as determined by the employing agency.Additional InformationThe City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
