What are the responsibilities and job description for the EMERGENCY OPERATIONS COORDINATOR position at City of Newport News?
JOB DESC RIPTION
EMERGENCY OPERATIONS
COORDINATOR
FIRE DEPARTMENT
NEWPORT NEWS, VA Human Resources
Department
GENERAL STATEMENT OF RESPONSIBILITIES
Under general supervision, this position is responsible for coordinating and implementing the City’s
emergency preparedness plans for severe weather, mass care, radiological emergencies, public alerts,
or other emergency events. This position serves as primary coordinator for public education
activities for the Division of Emergency Management and manages the Community Emergency
Response Team (CERT) Program. The position is assigned to the Emergency Operations Center
during emergency and disaster response activations. Reports to the Emergency Preparedness
Manager.
ESSENTIAL JOB FUNCTIONS
Responsible for the effective supervision and administration of the division’s disaster preparedness
activities; engages key stakeholders and implements public education initiatives. Responsible for
ensuring public, private and non-profit stakeholders are trained and educated on their respective
responsibilities in the Emergency Operations Plan. Develops and utilizes discussion-based and
functional exercises to reinforce training. Develops and maintains the EOC Team training schedule
and an annual training calendar with a three-year regional exercise plan for Peninsula partners.
Researches and applies for grants to fund new and existing programs on the federal, state, and local
levels; implements and manages grant projects; compiles information and prepares a variety of
reports, proposals and presentations on various disaster preparedness, emergency first aid,
terrorism, and related topics; analyzes statistical data. Tracks and updates Web EOC, Crisis Track,
Everbridge and other systems of record accounts.
Assigned to the Emergency Operations Center (EOC) during activations for emergencies or disasters
and is subject to recall; provides emergency instructions to City employees; attends meetings,
exercises, forums, and public functions relating to emergency management as a representative of the
City of Newport News. Assists with the preparation of emergency management media briefings;
works with the City’s public information offices in developing and providing appropriate public
communications and information for the protection of citizens. Collaborates on standard operating
procedures for damage assessments, public alert and warning, Community Emergency Response
Team (CERT), points of distribution, and the use of electronic media in emergency management.
Develops, coordinates, recruits, trains, and establishes priorities for the (CERT) Program. Presents
and provides CERT Program awareness and training to local businesses, Newport News Public
Schools, Fire Department and City personnel, and the community at-large. Develops, coordinates,
and oversees the public and private partnership program to engage local businesses in disaster
preparedness, training, and response activities. Prepares after-action reports and improvement
action plans.
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Performs other duties as assigned.
PERFORMANCE STANDARD
Employees at all levels are expected to effectively work together to meet the needs of the community
and the organization through work behaviors demonstrating the City’s Values. Employees are also
expected to lead by example and demonstrate the highest level of ethics.
REQUIRED KNOWLEDGE
- Emergency Management - General knowledge of emergency management principles, practices,
organizations and available resources and public safety approaches. General knowledge of
Continuity of Operations Planning (COOP), National Incident Management System (NIMS),
Homeland Security Exercise Evaluation Program (HSEEP), Urban Area Security Initiative (UASI)
Program, and state reports to include Local Capability Assessment Report (LCAR), and
Regional Hazard Mitigation Report.
- Training - Knowledge of the principles, techniques and methods of adult education and training
WebEOC, Crisis Track and GIS programs preferred.
- Customer Service - Knowledge of principles and processes for providing customer service. This
satisfaction.
REQUIRED SKILLS
- Computer Skills — Utilizes personal computer applications to include word processing,
- Judgment and Decision Making — Evaluates the best method of research and then exercises
relative costs and benefits of potential actions to choose the most appropriate one.
- Time Management - Plans and organizes daily work routine. Establishes priorities for the completion
REQUIRED ABILITIES
- Interpersonal Relationships – Ability to develop and maintains cooperative and professional
organization.
- Communication – Ability to communicate complex and technical ideas and proposals effectively
documentation. Ability to listen and understand information and ideas presented verbally and in
writing.
- Financial Management - Ability to perform arithmetic, algebraic, and statistical applications to
principles and practices in the analysis and reporting of budgeting data.
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EDUCATION AND EXPERIENCE
Emergency Operations Coordinator I- Requires a Bachelor’s Degree in Emergency Management,
Homeland Security or a related field, with considerable experience with Emergency Operations
Center activations, exercises or a combination of both as a member of the command or general staff,
incident management team, volunteer organization, exercise evaluation team, or similar role or 2
years of relevant experience; or an equivalent combination of education and experience.
Emergency Operations Coordinator II- Requires a Bachelor’s Degree in Emergency Management,
Homeland Security or a related field, significant experience with Emergency Operations Center
activations, exercises or a combination of both as a member of the command or general staff, incident
management team, volunteer organization, exercise evaluation team, or similar role or 5 years of
relevant experience; or an equivalent combination of education and experience.
ADDITIONAL REQUIREMENTS
Requires an acceptable general background check to include a local and state criminal history check.
A valid driver’s license with an acceptable driving record.
Must possess certifications for National Incident Management Systems (NIMS) courses IS-100, 200,
700, and 800, or equivalent certifications. Must obtain ICS-300 or equivalent certification within one
year of employment in this position.
Emergency Management Institute (EMI) Professional Development Series and Advanced
Professional Series certification is preferred.
This job is considered Essential Personnel and will be required to work during and following natural
disasters, emergency situations and planned events outside of normal duty hours.
PHYSICAL REQUIREMENTS
- Requires the ability to exert light physical effort in sedentary to light work.
- Some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (10-25
- Tasks may involve extended periods of time at keyboard or work station.
SENSORY REQUIREMENTS
- Some tasks require the ability to perceive and discriminate sounds and visual cues or signals.
- Some tasks require the ability to communicate orally.
ENVIRONMENTAL EXPOSURES
Essential functions are regularly performed without exposure to adverse environmental conditions.
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