JUVENILE SERVICES SUPERVISOR (YOUTH EMPOWERMENT PROGRAM)

JOB DESCRIPTION

JUVENILE SERVICES SUPERVISOR
JUVENILE SERVICES

Human Resources

Newport News, Virginia Department

GENERAL STATEMENT OF RESPONSIBILITIES

Under general supervision, this position is responsible for shift supervision and overseeing the
administration of various residential or non-residential programs. Reports to a Juvenile Services
Superintendent.

ESSENTIAL JOB FUNCTIONS

Responsible for the effective supervision and administration of assigned shift to include overtime
budgeting, performance management, employee relations, and prioritizing, scheduling, and assigning
work and related activities. Addresses issues related to residents or services provided and conducts
investigations related to unsafe, unusual, or criminal actions as well as violations of policies and
procedures.

Oversees and ensures accuracy of juveniles assigned in one of the department's settings or programs.
Intervenes in crisis situations, assists with discipline and behavior modification of detainees, and
enforces or recommends appropriate actions. May transport juveniles to outside functions. Conducts
security inspections, operates surveillance equipment, monitors fire alarm controls, electronic locking
systems and emergency evacuation systems.

Reviews case management documentation to include maintaining necessary paperwork to track
detainee’s progress, daily and general logs, visitor records and other related documentation. Serves
as a liaison to parents, federal, state and local agencies and other City Departments/Divisions.

Performs other duties as assigned.

PERFORMANCE STANDARD

Employees at all levels are expected to effectively work together to meet the needs of the community
and the organization through work behaviors demonstrating the City’s Values. Employees are also
expected to lead by example and demonstrate the highest level of ethics.

REQUIRED KNOWLEDGE


Juvenile Justice – Knowledge of the criminal justice system and behavior observation techniques,
principles, theories and practices to include enforcing facility rules, juvenile law, regulations, and
applicable legislation, crisis intervention, and verbal and physical intervention skills. 

Safety/Security – Knowledge of common safety rules, regulations, procedures and practices to
include effective restraint techniques, basic first aid and CPR.

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Supervision – Knowledge of leadership techniques, principles and procedures to assign work,
schedule, supervise, train, and evaluate the work of assigned staff.

REQUIRED SKILLS


Decision Making – Evaluates and responds quickly to situations in a firm and tactful manner.
Diffuses emotional situations and offers solutions. Considers the relative costs and benefits of
potential actions to choose the most appropriate one. 

Interpersonal Relationships – Develops and maintains cooperative and professional relationships
with employees, managers, and representatives from other departments and organizations. 

Computer Skills – Operates general office equipment, security systems, and personal computers to
include word processing, spreadsheet, and related software.

REQUIRED ABILITIES


Communication – Ability to communicate ideas effectively, both verbally and in writing, including
the preparation of reports and logs. Ability to listen and understand directions, information and
ideas presented verbally and in writing. Ability to handle a variety of customer service issues with
tact and diplomacy in a confidential manner. 

Judgment – Ability to anticipate, identify and evaluate potentially dangerous, unusual or deviating
situations and to exercise appropriate judgment to establish priorities and take prompt action for
problem resolution. 

Coordination of Work – Ability to establish and implement effective administrative programs and
procedures. Ability to plan and organize daily work routine. Establishes priorities for the
completion of work in accordance with sound time-management methodology. Performs a broad
range of supervisory responsibilities over others.

EDUCATION AND EXPERIENCE

Requires any combination of education and experience equivalent to a Bachelor's Degree in Criminal
Justice, Counseling or closely related field and 3 – 5 years of related experience with 1 – 2 years in a
lead worker or supervisory role.

ADDITIONAL REQUIREMENTS

An acceptable comprehensive background investigation to include a local, state, and sex offender
criminal history check as well as FBI Fingerprinting; a valid driver’s license with an acceptable driving
record.

This position requires pre-employment medical evaluation, PPD, and substance abuse testing and is
subject to random alcohol and controlled substance testing.

Individuals in this job classification cannot be listed as having a founded child abuse or neglect
complaint.

Requires certifications be maintained in crisis intervention techniques (verbal and physical such as
‘Handle With Care’), First Aid and CPR.

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The job is considered Essential Personnel and will be required to work during and following natural
disasters and emergency situations.

PHYSICAL REQUIREMENTS


Requires the ability to exert moderate to heavy physical effort in physical demanding work,
though not constant physical effort. 

Some combination of climbing and balancing, stooping, kneeling crouching, and crawling. 

Some lifting to include overhead lifting, carrying, pushing and/or pulling moderately heavy
objects and materials (20-50 pounds). 

May occasionally involve heavier objects and materials (20-50) pounds. 

May be required to assist in Handle With Care Take Down tactics. 

Tasks may involve extended periods of time at keyboard or work station.

SENSORY REQUIREMENTS


Some tasks require the ability to perceive and discriminate sounds and visual cues or signals. 

Some tasks require the ability to communicate orally.

ENVIRONMENTAL EXPOSURES

Performance of essential functions may require exposure to adverse environmental conditions, such
as, violence, disease or rude/irate persons.

PC# 43782/43795/43797
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