What are the responsibilities and job description for the Public Safety Systems Administrator position at City of Newport, Oregon?
Salary
$71,880.00 - $87,384.00 Annually
Location
City Hall, OR
Job Type
Full-Time
Job Number
2025-00012
Department
Police
Division
Non-Sworn Staff
Opening Date
03/14/2025
Are you ready to make a real impact in your community while working at the intersection of public safety and technology? The City of Newport is excited to announce a brand-new opportunity for a Public Safety Systems Administrator to support the critical mission of the Newport Police Department.
This full-time, overtime-eligible, and non-represented role is a unique chance to play a key part in ensuring the technological backbone of our public safety operations runs smoothly and effectively. If you’re passionate about technology AND making a difference, we want to hear from you!
About The Newport Police Department
The Newport Police Department is a dedicated team of 22 sworn officers and nine civilian professionals, serving a vibrant coastal community of over 10,000 residents across 10.6 square miles. Our department includes Patrol, Investigations, and Community Service Officers, all working together to ensure the safety and security of everyone who lives, works, and visits Newport. We take pride in delivering professional, timely, and community-oriented public safety services through collaboration and innovation.
Learn more about the Newport Police Department here (Download PDF reader).
About The Role
As the Public Safety Systems Administrator, you will be the go-to expert ensuring that the Police Department’s essential technology systems are running at peak performance. This includes:
Apply now and help us keep the City of Newport safe, connected, and ready for the future! The initial application review deadline will be Friday, April 4, at 5 p.m., but the position will remain open until filled.
Essential Job Functions And Examples Of Duties Performed
Serves as the initial resource to triage, troubleshoot, service, resolve and/or escalate technical issues as it relates to public safety systems and equipment. Performs desktop administration and support, including software and hardware installation and updates.
Maintains public safety hardware and software inventories.
Maintains both support and technical documentation for public safety systems and end-user documentation.
Develops and documents the provisioning process of public safety software and equipment to ensure a consistent and repeatable result in delivering the software and equipment to users.
Solicits information from users to help identify, clarify, define, and prioritize operational problems to the most effective service delivery opportunity.
Facilitates the resolution of user support issues or requests through hands-on action or escalation to other teams.
Administers the identities and rights of employees to public safety hardware and software systems.
Coaches individual users on the usage of public safety hardware and software.
Assists in implementing computer images and software packages on public safety systems.
Analyzes, supports and manages public safety applications, hardware, network and communications environments in assigned areas to ensure that applications and devices are available and operating to meet business needs and/or Service Level Agreements.
Monitors and maintains adequate levels of parts and equipment for all equipment and systems assigned to their responsibility.
Administers mobile devices including cellphones and tablets.
Administers mobile data computers and peripheral devices by installing and maintaining programs.
Work closely with partner agencies in the installation and administration of shared programs and connections.
Provide technical support to users regarding all aspects of systems functionality.
Download videos for internal and external requests for videos within the parameters of state records laws.
Clearly communicate technical solutions in a user-friendly, understandable, and professional manner.
Develop and deliver technical training to educate others or meet customer needs.
Troubleshoot all aspects of PC, printer, server, and network-Participates in the identification, troubleshooting and documentation of problems for application environments in assigned areas.
Maintains data integrity and application security for assigned applications and systems.
Maintains the software reporting environment in coordination with the IT department and the software vendor.
Assists in the development and designs system tests for requirements testing, functional testing and user acceptance testing. Assists in creating test specifications for complex Departmental or multifunctional applications. Helps to develop and execute quality assurance strategies.
May manage smaller projects by managing project structure, deadlines and schedules as assigned. Conducts project meetings, providing timely reporting of issues that impact project progress, coordinating actions, and resolving conflicts.
Prepares reports and completes special projects.
Keeps department head apprised of work progress including present and potential work problem and trends. Suggests new or more effective ways to address customer service issues.
Supports public safety systems within shared environments with the City of Newport and public safety partners.
Works effectively and cooperatively with the City IT Division.
In an emergency event or an officially declared State of Emergency, responds as directed to ensure the restoration of essential public services, facilities and infrastructure.
Provides after-hours and/or on-call support as scheduled.
Must be able to render credible testimony in a judicial proceeding.
Perform system and data backup and retrieval.
Perform basic administration of network switches, hubs, and routers.
Support audio-visual equipment in the Police Department and elsewhere.
Support internal and external websites. Assist with content updates.
Work with vendors to resolve problems and implement solutions.
Schedules hardware maintenance or complex hardware service with appropriate service provider or with the Information Technology Department as needed.
Perform other duties as assigned.
Qualifications
MINIMUM/MANDATORY EDUCATION AND EXPERIENCE REQUIREMENTS:
Any equivalent combination of education and experience that provides the knowledge, skills, and abilities required to perform the duties as described. A typical way to obtain the knowledge, skills, and abilities would be an Associate’s degree or equivalent from two-year college or technical school AND 3 years of experience in a similar position and/or performing similar tasks.
Knowledge
Knowledge of operations and maintenance of a variety of network, telecom, radio and computer hardware and software applications, including networking essentials and peripheral equipment. Knowledge of personal computers, and various related software programs, including spreadsheets and word processing programs. Proficiency with Microsoft Office tools (e.g. Word, Outlook, Excel, PowerPoint, Teams). Knowledge of network administration and information technology principles. Knowledge of Microsoft Windows Active Directory. Knowledge of cybersecurity principles. Knowledge of computer networking concepts and protocols, and network security methodologies. Knowledge of national and international laws, regulations, policies, and ethics as they relate to cybersecurity. Knowledge of risk management processes (e.g., methods for assessing and mitigating risk). Knowledge of cyber threats and vulnerabilities. Knowledge of specific operational impacts of cybersecurity lapses. Knowledge of physical computer components and architectures, including the functions of various components and peripherals (e.g., CPUs, Network Interface Cards, data storage). Knowledge of the basic operation of computers. Knowledge of procedures used for documenting and querying reported incidents, problems, and events. Knowledge of the operations and processes for incident, problem, and event management. Knowledge of remote access processes, tools, and capabilities related to customer support. Knowledge of an organization's information classification program and procedures for information compromise. Knowledge of measures or indicators of system performance and availability. Knowledge of electronic devices (e.g., computer systems/components, access control devices, digital cameras, electronic organizers, hard drives, memory cards, modems, network components, printers, removable storage devices, scanners, telephones, copiers, credit card skimmers, facsimile machines, global positioning systems [GPSs]). Knowledge of organizational security policies. Knowledge of successful capabilities to identify the solutions to less common and more complex system problems. Knowledge of industry best practices for service desk. Knowledge of IT system operation, maintenance, and security needed to keep equipment functioning properly. Knowledge of systems administration concepts.
SKILLS: Skill in the use of personal computers, and various related software programs, including spreadsheets and word processing programs. Skill in implementing network administration, the upkeep and use of personal computers, various related software programs, websites, and customer service. Skill in conducting research for troubleshooting problems. Skill in identifying possible causes of degradation of system performance or availability and initiating actions needed to mitigate this degradation. Skill in configuring and validating network workstations and peripherals in accordance with approved standards and/or specifications. Skill in using the appropriate tools for repairing software, hardware, and peripheral equipment of a system. Strong time management, analytical, organization, and prioritization skills. Customer service orientation and skills. Strong oral and written communications skills with a variety of audiences. Strong reasoning, analysis, and problem-solving skills combined with excellent judgment and professionalism.
ABILITIES: Ability to establish and maintain an effective working relationship with city management, employees, other entities, and the general public. Ability to analyze information technology matters objectively, effectively respond to requests for technical assistance, and communicate effectively, both orally and in writing, with individuals and groups. Ability to identify customer or client strengths and weaknesses and suggest areas of improvement. Analyze situations accurately and adopt an effective course of action. Ability to communicate complex material in a simple, understandable manner. Ability to honor the confidentiality required of this position. Physical ability to perform the essential job functions. Ability to lawfully operate a motorized vehicle for City business on a regular basis.
Must be able to work a flexible schedule to include occasional evenings and weekends.
Special Requirements/Licenses/Certifications
Valid Oregon Driver’s License
CompTIA (A , NET , Security )
Microsoft Desktop Support Certifications of MS 102.
A combination of education, training, and experience may substitute, if certifications are obtained within 12 months of hire.
Must be able to successfully pass a Criminal Justice Information System (CJIS) background check.
Desirable Qualifications
Microsoft Certified Professional (MCP)
Basic knowledge of Microsoft Exchange Server and Microsoft SQL Server.
Physical Demands
The employee is frequently required to sit, stand, bend, kneel, stoop, communicate, reach, and manipulate objects. The position requires mobility, including the ability to frequently lift or move materials up to 10 pounds, and occasionally lift or move materials up to 60 pounds. The position requires the ability to operate a motorized vehicle. Manual dexterity and coordination are required about 75% of the work period while operating such equipment as computers, keyboards, telephones, standard office equipment, maintenance equipment, and motorized vehicles. Extensive use of a keyboard. Visual acuity to read computer screens and printed documents. Physical exertion may be required to move heavy objects, crawl through tight spaces, and kneel in confined areas. Physical effort may be required to perform heavy manual labor in confined and cramped spaces and uncomfortable conditions, climb ladders, bend, reach, and stand for long periods of time.
Work location is primarily indoors where most work occurs under usual office working conditions. Outdoor work may involve exposure to dust, mud, uneven terrain, and varying and extreme weather conditions. The employee may be exposed to risk of physical harm from such hazards as lifting server equipment and monitors.
How to Apply
All applications for this position must be submitted via our online application system at https://www.governmentjobs.com/careers/cityofnewport.
Only complete applications will be considered. Please submit a cover letter and resume with your application. Please do not fax, mail or e-mail any documentation. You will receive a confirmation email when your application has been successfully submitted.
The City of Newport is an EEO and veteran's preference employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected under state, federal or local law.
All offers of employment are subject to successful completion of a pre-employment background check, reference checking, and in the case of safety sensitive positions, drug and alcohol testing.
The City of Newport follows Oregon law regarding Veterans’ Preference in Public Employment. If you are requesting Veterans’ Preference, you must complete the Veteran's Preference Form and attach a copy of your DD214 / DD215. If you are a disabled veteran, you must also include a copy of your Veteran's Administration benefit summary/award letter with your application.
The City of Newport offers a generous employee benefits package. : The standard package for non-management staff includes 12 days a year of paid vacation (non-management exempt level staff includes 18 days a year), and 12 paid days of sick leave in the first full year of employment; eleven paid designated holidays and three paid selectable holidays; medical, vision, and dental insurance coverage (10% employee premium participation), City retirement plan with available match. Free membership to the City's Recreation and Aquatic Facility. Benefits may vary by contract.
Employer City of Newport
Address 169 SW Coast Hwy
Newport, Oregon, 97365-3838
$71,880.00 - $87,384.00 Annually
Location
City Hall, OR
Job Type
Full-Time
Job Number
2025-00012
Department
Police
Division
Non-Sworn Staff
Opening Date
03/14/2025
- Description
- Benefits
Are you ready to make a real impact in your community while working at the intersection of public safety and technology? The City of Newport is excited to announce a brand-new opportunity for a Public Safety Systems Administrator to support the critical mission of the Newport Police Department.
This full-time, overtime-eligible, and non-represented role is a unique chance to play a key part in ensuring the technological backbone of our public safety operations runs smoothly and effectively. If you’re passionate about technology AND making a difference, we want to hear from you!
About The Newport Police Department
The Newport Police Department is a dedicated team of 22 sworn officers and nine civilian professionals, serving a vibrant coastal community of over 10,000 residents across 10.6 square miles. Our department includes Patrol, Investigations, and Community Service Officers, all working together to ensure the safety and security of everyone who lives, works, and visits Newport. We take pride in delivering professional, timely, and community-oriented public safety services through collaboration and innovation.
Learn more about the Newport Police Department here (Download PDF reader).
About The Role
As the Public Safety Systems Administrator, you will be the go-to expert ensuring that the Police Department’s essential technology systems are running at peak performance. This includes:
- Desktop computer administration and end-user support (software, hardware installation, updates, troubleshooting)
- Peripheral support, voice system and audio-visual system support
- Mobile device management (cellphones and tablets)
- Technical support for all aspects of systems functionality
- Make a difference every day by supporting the systems that keep our community safe.
- Be part of a tight-knit, mission-driven team while receiving technical guidance and supervision from the City's Information Technology Director.
- This standalone role offers autonomy and requires advanced expertise — perfect for professionals ready to take ownership of vital technology systems in a dynamic public safety environment.
Apply now and help us keep the City of Newport safe, connected, and ready for the future! The initial application review deadline will be Friday, April 4, at 5 p.m., but the position will remain open until filled.
Essential Job Functions And Examples Of Duties Performed
Serves as the initial resource to triage, troubleshoot, service, resolve and/or escalate technical issues as it relates to public safety systems and equipment. Performs desktop administration and support, including software and hardware installation and updates.
Maintains public safety hardware and software inventories.
Maintains both support and technical documentation for public safety systems and end-user documentation.
Develops and documents the provisioning process of public safety software and equipment to ensure a consistent and repeatable result in delivering the software and equipment to users.
Solicits information from users to help identify, clarify, define, and prioritize operational problems to the most effective service delivery opportunity.
Facilitates the resolution of user support issues or requests through hands-on action or escalation to other teams.
Administers the identities and rights of employees to public safety hardware and software systems.
Coaches individual users on the usage of public safety hardware and software.
Assists in implementing computer images and software packages on public safety systems.
Analyzes, supports and manages public safety applications, hardware, network and communications environments in assigned areas to ensure that applications and devices are available and operating to meet business needs and/or Service Level Agreements.
Monitors and maintains adequate levels of parts and equipment for all equipment and systems assigned to their responsibility.
Administers mobile devices including cellphones and tablets.
Administers mobile data computers and peripheral devices by installing and maintaining programs.
Work closely with partner agencies in the installation and administration of shared programs and connections.
Provide technical support to users regarding all aspects of systems functionality.
Download videos for internal and external requests for videos within the parameters of state records laws.
Clearly communicate technical solutions in a user-friendly, understandable, and professional manner.
Develop and deliver technical training to educate others or meet customer needs.
Troubleshoot all aspects of PC, printer, server, and network-Participates in the identification, troubleshooting and documentation of problems for application environments in assigned areas.
Maintains data integrity and application security for assigned applications and systems.
Maintains the software reporting environment in coordination with the IT department and the software vendor.
Assists in the development and designs system tests for requirements testing, functional testing and user acceptance testing. Assists in creating test specifications for complex Departmental or multifunctional applications. Helps to develop and execute quality assurance strategies.
May manage smaller projects by managing project structure, deadlines and schedules as assigned. Conducts project meetings, providing timely reporting of issues that impact project progress, coordinating actions, and resolving conflicts.
Prepares reports and completes special projects.
Keeps department head apprised of work progress including present and potential work problem and trends. Suggests new or more effective ways to address customer service issues.
Supports public safety systems within shared environments with the City of Newport and public safety partners.
Works effectively and cooperatively with the City IT Division.
In an emergency event or an officially declared State of Emergency, responds as directed to ensure the restoration of essential public services, facilities and infrastructure.
Provides after-hours and/or on-call support as scheduled.
Must be able to render credible testimony in a judicial proceeding.
Perform system and data backup and retrieval.
Perform basic administration of network switches, hubs, and routers.
Support audio-visual equipment in the Police Department and elsewhere.
Support internal and external websites. Assist with content updates.
Work with vendors to resolve problems and implement solutions.
Schedules hardware maintenance or complex hardware service with appropriate service provider or with the Information Technology Department as needed.
Perform other duties as assigned.
Qualifications
MINIMUM/MANDATORY EDUCATION AND EXPERIENCE REQUIREMENTS:
Any equivalent combination of education and experience that provides the knowledge, skills, and abilities required to perform the duties as described. A typical way to obtain the knowledge, skills, and abilities would be an Associate’s degree or equivalent from two-year college or technical school AND 3 years of experience in a similar position and/or performing similar tasks.
Knowledge
Knowledge of operations and maintenance of a variety of network, telecom, radio and computer hardware and software applications, including networking essentials and peripheral equipment. Knowledge of personal computers, and various related software programs, including spreadsheets and word processing programs. Proficiency with Microsoft Office tools (e.g. Word, Outlook, Excel, PowerPoint, Teams). Knowledge of network administration and information technology principles. Knowledge of Microsoft Windows Active Directory. Knowledge of cybersecurity principles. Knowledge of computer networking concepts and protocols, and network security methodologies. Knowledge of national and international laws, regulations, policies, and ethics as they relate to cybersecurity. Knowledge of risk management processes (e.g., methods for assessing and mitigating risk). Knowledge of cyber threats and vulnerabilities. Knowledge of specific operational impacts of cybersecurity lapses. Knowledge of physical computer components and architectures, including the functions of various components and peripherals (e.g., CPUs, Network Interface Cards, data storage). Knowledge of the basic operation of computers. Knowledge of procedures used for documenting and querying reported incidents, problems, and events. Knowledge of the operations and processes for incident, problem, and event management. Knowledge of remote access processes, tools, and capabilities related to customer support. Knowledge of an organization's information classification program and procedures for information compromise. Knowledge of measures or indicators of system performance and availability. Knowledge of electronic devices (e.g., computer systems/components, access control devices, digital cameras, electronic organizers, hard drives, memory cards, modems, network components, printers, removable storage devices, scanners, telephones, copiers, credit card skimmers, facsimile machines, global positioning systems [GPSs]). Knowledge of organizational security policies. Knowledge of successful capabilities to identify the solutions to less common and more complex system problems. Knowledge of industry best practices for service desk. Knowledge of IT system operation, maintenance, and security needed to keep equipment functioning properly. Knowledge of systems administration concepts.
SKILLS: Skill in the use of personal computers, and various related software programs, including spreadsheets and word processing programs. Skill in implementing network administration, the upkeep and use of personal computers, various related software programs, websites, and customer service. Skill in conducting research for troubleshooting problems. Skill in identifying possible causes of degradation of system performance or availability and initiating actions needed to mitigate this degradation. Skill in configuring and validating network workstations and peripherals in accordance with approved standards and/or specifications. Skill in using the appropriate tools for repairing software, hardware, and peripheral equipment of a system. Strong time management, analytical, organization, and prioritization skills. Customer service orientation and skills. Strong oral and written communications skills with a variety of audiences. Strong reasoning, analysis, and problem-solving skills combined with excellent judgment and professionalism.
ABILITIES: Ability to establish and maintain an effective working relationship with city management, employees, other entities, and the general public. Ability to analyze information technology matters objectively, effectively respond to requests for technical assistance, and communicate effectively, both orally and in writing, with individuals and groups. Ability to identify customer or client strengths and weaknesses and suggest areas of improvement. Analyze situations accurately and adopt an effective course of action. Ability to communicate complex material in a simple, understandable manner. Ability to honor the confidentiality required of this position. Physical ability to perform the essential job functions. Ability to lawfully operate a motorized vehicle for City business on a regular basis.
Must be able to work a flexible schedule to include occasional evenings and weekends.
Special Requirements/Licenses/Certifications
Valid Oregon Driver’s License
CompTIA (A , NET , Security )
Microsoft Desktop Support Certifications of MS 102.
A combination of education, training, and experience may substitute, if certifications are obtained within 12 months of hire.
Must be able to successfully pass a Criminal Justice Information System (CJIS) background check.
Desirable Qualifications
Microsoft Certified Professional (MCP)
Basic knowledge of Microsoft Exchange Server and Microsoft SQL Server.
Physical Demands
The employee is frequently required to sit, stand, bend, kneel, stoop, communicate, reach, and manipulate objects. The position requires mobility, including the ability to frequently lift or move materials up to 10 pounds, and occasionally lift or move materials up to 60 pounds. The position requires the ability to operate a motorized vehicle. Manual dexterity and coordination are required about 75% of the work period while operating such equipment as computers, keyboards, telephones, standard office equipment, maintenance equipment, and motorized vehicles. Extensive use of a keyboard. Visual acuity to read computer screens and printed documents. Physical exertion may be required to move heavy objects, crawl through tight spaces, and kneel in confined areas. Physical effort may be required to perform heavy manual labor in confined and cramped spaces and uncomfortable conditions, climb ladders, bend, reach, and stand for long periods of time.
Work location is primarily indoors where most work occurs under usual office working conditions. Outdoor work may involve exposure to dust, mud, uneven terrain, and varying and extreme weather conditions. The employee may be exposed to risk of physical harm from such hazards as lifting server equipment and monitors.
How to Apply
All applications for this position must be submitted via our online application system at https://www.governmentjobs.com/careers/cityofnewport.
Only complete applications will be considered. Please submit a cover letter and resume with your application. Please do not fax, mail or e-mail any documentation. You will receive a confirmation email when your application has been successfully submitted.
The City of Newport is an EEO and veteran's preference employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected under state, federal or local law.
All offers of employment are subject to successful completion of a pre-employment background check, reference checking, and in the case of safety sensitive positions, drug and alcohol testing.
The City of Newport follows Oregon law regarding Veterans’ Preference in Public Employment. If you are requesting Veterans’ Preference, you must complete the Veteran's Preference Form and attach a copy of your DD214 / DD215. If you are a disabled veteran, you must also include a copy of your Veteran's Administration benefit summary/award letter with your application.
The City of Newport offers a generous employee benefits package. : The standard package for non-management staff includes 12 days a year of paid vacation (non-management exempt level staff includes 18 days a year), and 12 paid days of sick leave in the first full year of employment; eleven paid designated holidays and three paid selectable holidays; medical, vision, and dental insurance coverage (10% employee premium participation), City retirement plan with available match. Free membership to the City's Recreation and Aquatic Facility. Benefits may vary by contract.
Employer City of Newport
Address 169 SW Coast Hwy
Newport, Oregon, 97365-3838
Salary : $71,880 - $87,384
