What are the responsibilities and job description for the Admissions Manager (Visitor Services Coordinator) position at City of Norfolk, VA?
Description
The City of Norfolk, Maritime Center – Nauticus is seeking to hire an Admissions Manager for Visitor Services. The Admissions Manager supervises financial functions and manages visitor services by overseeing cashiers and answering telephone inquiries, while providing leadership and guidance to the Admissions Team in relation to ticket sales, POS (Altru), guest relations and daily operations.
Nauticus is a maritime discovery center located along the waterfront in downtown, Norfolk offering a unique form of experiential learning for all ages. Through interactive exhibits and STEM to STERN programming, Nauticus uses the museum, Battleship Wisconsin, sailing center, and Schooner Virginia to tell the story of the maritime environment, industry, and the military.
Department Hiring Salary Range: $41,503 - $47,728
Essential Functions
Essential functions include but are not limited to:
- Manages visitor services by supervising cashiers, preparing deposits, tracking and reporting overages and shortages, ensuring that policies and procedures for cash handling are followed, conducting meetings and training cashiers, composing memorandums, maintaining records, recording and reporting visitor injuries, and dispersing monies received form ticket booths to the proper location.
- Performs financial duties by researching records, preparing spreadsheets, processing fiscal documents and invoices, monitoring accounts, processing payroll, dispersing and replenishing petty cash, processing checks, performing voids and refunds, and performing staff audits.
- Performs support duties by answering telephone inquiries, maintaining personnel records, coordinating disability management meetings, and tracking employee injuries and Workman's Compensation.
- Takes an active role in assisting the Visitor Services Manager in the develop of all facility policies and procedures ensuring those policies balance the needs of the guest and Nauticus.
- A service-oriented professional who leads by example anticipating the needs of the guest and delivering exemplary customer service.
- Works alongside staff coaching, mentoring and ensuring the highest level of customer service is delivered daily.
- Acts a host to each guest by demonstrating behavior that supports a positive, cheerful and professional attitude.
Education/Experience
Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with six months/one year of advanced study or training past the high school equivalency. Junior college, vocational, business, technical or correspondence schools are likely sources. Appropriate certification may be awarded upon satisfactory completion of advanced study or training.
One year of experience in guest services, preferably in a supervisory role.
Altru experience preferred or similar POS knowledge, preferred
Additional Information & Requirements
- Valid Driver's license may be required depending on assignment.
Work Schedule: April 1 through Labor Day - Monday through Friday. Labor Day through March 31 - Tuesday through Saturday. Hours are 8:45am to 5:15pm
Signing Bonus: This position is eligible for a one-time $5,000 signing bonus. The signing bonus will be paid in two (2) increments: $2,500 upon completion of 60 days of employment, and $2,500 upon completion of your probationary period. To receive the signing bonus, you must be an active employee in good standing.
Salary : $41,503 - $47,728
