What are the responsibilities and job description for the Admissions Manager (Visitor Services Coordinator) position at Nauticus?
Description
The City of Norfolk, Maritime Center – Nauticus is seeking to hire an Admissions Manager for Visitor Services. The Admissions Manager supervises financial functions and manages visitor services by overseeing cashiers and answering telephone inquiries, while providing leadership and guidance to the Admissions Team in relation to ticket sales, POS (Altru), guest relations and daily operations.
Nauticus is a maritime discovery center located along the waterfront in downtown, Norfolk offering a unique form of experiential learning for all ages. Through interactive exhibits and STEM to STERN programming, Nauticus uses the museum, Battleship Wisconsin, sailing center, and Schooner Virginia to tell the story of the maritime environment, industry, and the military.
Department Hiring Salary Range: $41,503 - $47,728
Essential Functions
Essential functions include but are not limited to:
Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with six months/one year of advanced study or training past the high school equivalency. Junior college, vocational, business, technical or correspondence schools are likely sources. Appropriate certification may be awarded upon satisfactory completion of advanced study or training.
One year of experience in guest services, preferably in a supervisory role.
Additional Information & Requirements
Altru experience preferred or similar POS knowledge, preferred
Work Schedule: April 1 through Labor Day - Monday through Friday. Labor Day through March 31 - Tuesday through Saturday. Hours are 8:45am to 5:15pm
Signing Bonus: This position is eligible for a one-time $5,000 signing bonus. The signing bonus will be paid in two (2) increments: $2,500 upon completion of 60 days of employment, and $2,500 upon completion of your probationary period. To receive the signing bonus, you must be an active employee in good standing.
If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.
The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.
Non-City
Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.
01
The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.
Please select the highest level of education you have completed.
Please select your level of customer service experience.
Please briefly explain the types of customer service roles you have held.
05
Do you have experience using the Altru ticketing system?
If you do not have experience using Altru, do you have experience using a different ticketing system?
Please list any ticketing systems you have experience using?
08
How many years of management experience do you possess?
This position's schedule is Monday-Friday April 1 - Labor Day, and Tuesday-Sunday Labor Day - March 31. Are you able to meet this availability?
Please indicate your veteran status. (A copy of your long form DD-214 may be required)
Are you a current or previous City of Norfolk employee?
If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title. If not, please indicate by typing "N/A."
Required Question
The City of Norfolk, Maritime Center – Nauticus is seeking to hire an Admissions Manager for Visitor Services. The Admissions Manager supervises financial functions and manages visitor services by overseeing cashiers and answering telephone inquiries, while providing leadership and guidance to the Admissions Team in relation to ticket sales, POS (Altru), guest relations and daily operations.
Nauticus is a maritime discovery center located along the waterfront in downtown, Norfolk offering a unique form of experiential learning for all ages. Through interactive exhibits and STEM to STERN programming, Nauticus uses the museum, Battleship Wisconsin, sailing center, and Schooner Virginia to tell the story of the maritime environment, industry, and the military.
Department Hiring Salary Range: $41,503 - $47,728
Essential Functions
Essential functions include but are not limited to:
- Manages visitor services by supervising cashiers, preparing deposits, tracking and reporting overages and shortages, ensuring that policies and procedures for cash handling are followed, conducting meetings and training cashiers, composing memorandums, maintaining records, recording and reporting visitor injuries, and dispersing monies received form ticket booths to the proper location.
- Performs financial duties by researching records, preparing spreadsheets, processing fiscal documents and invoices, monitoring accounts, processing payroll, dispersing and replenishing petty cash, processing checks, performing voids and refunds, and performing staff audits.
- Performs support duties by answering telephone inquiries, maintaining personnel records, coordinating disability management meetings, and tracking employee injuries and Workman's Compensation.
- Takes an active role in assisting the Visitor Services Manager in the develop of all facility policies and procedures ensuring those policies balance the needs of the guest and Nauticus.
- A service-oriented professional who leads by example anticipating the needs of the guest and delivering exemplary customer service.
- Works alongside staff coaching, mentoring and ensuring the highest level of customer service is delivered daily.
- Acts a host to each guest by demonstrating behavior that supports a positive, cheerful and professional attitude.
Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with six months/one year of advanced study or training past the high school equivalency. Junior college, vocational, business, technical or correspondence schools are likely sources. Appropriate certification may be awarded upon satisfactory completion of advanced study or training.
One year of experience in guest services, preferably in a supervisory role.
Additional Information & Requirements
Altru experience preferred or similar POS knowledge, preferred
- Valid Driver's license may be required depending on assignment.
Work Schedule: April 1 through Labor Day - Monday through Friday. Labor Day through March 31 - Tuesday through Saturday. Hours are 8:45am to 5:15pm
Signing Bonus: This position is eligible for a one-time $5,000 signing bonus. The signing bonus will be paid in two (2) increments: $2,500 upon completion of 60 days of employment, and $2,500 upon completion of your probationary period. To receive the signing bonus, you must be an active employee in good standing.
- Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.
- Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.
- Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.
- Retirement
If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.
- The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.
The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.
Non-City
Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.
01
The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.
- I understand and will answer the following supplemental questions completely and thoroughly.
Please select the highest level of education you have completed.
- High School Diploma/GED
- Some College
- Technical/Vocational Degree
- Bachelor's Degree
- Master's Degree
- No education listed
Please select your level of customer service experience.
- 0-1 year of experience
- 1-3 years of experience
- 3 or more years of experience
- No experience
Please briefly explain the types of customer service roles you have held.
05
Do you have experience using the Altru ticketing system?
- Yes
- No
If you do not have experience using Altru, do you have experience using a different ticketing system?
- Yes
- No
Please list any ticketing systems you have experience using?
08
How many years of management experience do you possess?
- 0-1 years
- 1-2 years
- 2-3 years
- More than three years
This position's schedule is Monday-Friday April 1 - Labor Day, and Tuesday-Sunday Labor Day - March 31. Are you able to meet this availability?
- Yes
- No
Please indicate your veteran status. (A copy of your long form DD-214 may be required)
- I am not a Veteran
- I am a Veteran
- I am a Disabled Veteran
Are you a current or previous City of Norfolk employee?
- Yes - I am a current City of Norfolk Employee
- Yes - I am a previous City of Norfolk Employee
- No - I am not a previous or current City of Norfolk employee
If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title. If not, please indicate by typing "N/A."
Required Question
Salary : $41,503 - $47,728