What are the responsibilities and job description for the Care Coordinator - Children's Mental Health Services (Case Manager III) position at City of Norfolk?
Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.
The Norfolk Community Services Board (NCSB)is the primary provider of public mental health, substance abuse, and intellectual disability services for the City of Norfolk. A continuum of services spans from outreach and prevention through intensive psychiatric care, provided by highly clinically oriented service professionals with expertise in these service areas.
Today, the NCSB provides treatment and rehabilitation services to over 6,000 Norfolk citizens yearly. Norfolk CSB seeks team members interested in providing skilled services in a public service environment and dedicated to supporting a positive work and treatment environment. Please join us as we provide hope and recovery opportunities for the persons we serve.
The NCSB is seeking a Care Coordinator (Case Manager III) in their Child & Adolescent Services division. The primary duty of this position is to provide care coordination services for children and adolescents enrolled in psychiatry and outpatient clinic services, not receiving case management services. The Care Coordinator facilitates integrated care by engaging the individual and facilitating communication among health care and other providers.
Department Hiring Salary Range: $46,589 - $53,577
Essential functions include but are not limited to:
- Provide a safe and welcoming environment while providing care coordination services to consumers and families.
- Serves as a primary point of contact for consumers and families being served by the clinic.
- Coordinate care, working collaboratively with prescribers, counselors, nurses, and administrative staff.
- Links consumers to resources, internal as well as external, and provides ad hoc assistance with navigating the service system.
- Facilitates communication and coordinates care between CSB providers and consumer's external healthcare providers for continuity of care.
- Assists consumers and families with accessing behavioral health crisis services when needed.
- Advocates for consumers and families to assure needed supports and resources are available.
- Maintain consumer's medical record.
- Obtain and maintain clinical documentation and health records from other providers to ensure continuity of care.
- Participate in regular supervision with Clinical Coordinator and consult with other team members as needed.
- Attend staff meetings, case reviews, and training as required.
- Performs other work-related projects and duties as assigned.
Bachelor's degree in a human services field.
Two years experience in a human services field related to the areas of assignment. Some assignments may also require specific experience working with various types of client populations.
Two years experience in a human services field related to the areas of assignment. Some assignments may also require specific experience working with various types of client populations.
Preferred experience:
Two years of experience in behavioral health care.
Experience working with children and adolescents.
- Valid Driver's License may be required depending on assignment.
- Certification in basic first aid and CPR, depending on area of assignment.
Salary : $46,589 - $76,023
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