What are the responsibilities and job description for the Care Coordinator - Children's Mental Health Services (Case Manager III) position at City of Norfolk, VA?
Description
Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.
The Norfolk Community Services Board (NCSB)is the primary provider of public mental health, substance abuse, and intellectual disability services for the City of Norfolk. A continuum of services spans from outreach and prevention through intensive psychiatric care, provided by highly clinically oriented service professionals with expertise in these service areas.
Today, the NCSB provides treatment and rehabilitation services to over 6,000 Norfolk citizens yearly. Norfolk CSB seeks team members interested in providing skilled services in a public service environment and dedicated to supporting a positive work and treatment environment. Please join us as we provide hope and recovery opportunities for the persons we serve.
The NCSB is seeking a Care Coordinator (Case Manager III) in their Child & Adolescent Services division. The primary duty of this position is to provide care coordination services for children and adolescents enrolled in psychiatry and outpatient clinic services, not receiving case management services. The Care Coordinator facilitates integrated care by engaging the individual and facilitating communication among health care and other providers.
Department Hiring Salary Range: $46,589 - $53,577
Essential Functions
Essential functions include but are not limited to:
Bachelor's degree in a human services field.
Two years experience in a human services field related to the areas of assignment. Some assignments may also require specific experience working with various types of client populations.
Preferred Experience
Two years of experience in behavioral health care.
Experience working with children and adolescents.
Additional Information & Requirements
If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.
The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.
Non-City
Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.
01
The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.
Do you have the legal right to work in the United States and, upon employment, can you provide documentation to verify this?
Are you a current or previous City of Norfolk employee?
If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title. If not, please indicate by typing "N/A."
05
Please select the highest level of education you have completed.
Is your degree in a human services field or related field? (i.e. Psychology, Sociology, Social Work, Counseling, etc.)
Do you have two or more years' experience in behavioral healthcare?
Do you have experience working with children and adolescents?
Do you have a valid driver's license?
Please provide the name, email address, and phone number of your current or most recent supervisor
11
Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.
12
Are you a qualified military spouse? (An individual who is certified by the designated local agency as being a spouse of a member of the United States Armed Forces)
Please indicate your veteran status. (A copy of your long form DD-214 may be required)
Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.
The Norfolk Community Services Board (NCSB)is the primary provider of public mental health, substance abuse, and intellectual disability services for the City of Norfolk. A continuum of services spans from outreach and prevention through intensive psychiatric care, provided by highly clinically oriented service professionals with expertise in these service areas.
Today, the NCSB provides treatment and rehabilitation services to over 6,000 Norfolk citizens yearly. Norfolk CSB seeks team members interested in providing skilled services in a public service environment and dedicated to supporting a positive work and treatment environment. Please join us as we provide hope and recovery opportunities for the persons we serve.
The NCSB is seeking a Care Coordinator (Case Manager III) in their Child & Adolescent Services division. The primary duty of this position is to provide care coordination services for children and adolescents enrolled in psychiatry and outpatient clinic services, not receiving case management services. The Care Coordinator facilitates integrated care by engaging the individual and facilitating communication among health care and other providers.
Department Hiring Salary Range: $46,589 - $53,577
Essential Functions
Essential functions include but are not limited to:
- Provide a safe and welcoming environment while providing care coordination services to consumers and families.
- Serves as a primary point of contact for consumers and families being served by the clinic.
- Coordinate care, working collaboratively with prescribers, counselors, nurses, and administrative staff.
- Links consumers to resources, internal as well as external, and provides ad hoc assistance with navigating the service system.
- Facilitates communication and coordinates care between CSB providers and consumer's external healthcare providers for continuity of care.
- Assists consumers and families with accessing behavioral health crisis services when needed.
- Advocates for consumers and families to assure needed supports and resources are available.
- Maintain consumer's medical record.
- Obtain and maintain clinical documentation and health records from other providers to ensure continuity of care.
- Participate in regular supervision with Clinical Coordinator and consult with other team members as needed.
- Attend staff meetings, case reviews, and training as required.
- Performs other work-related projects and duties as assigned.
Bachelor's degree in a human services field.
Two years experience in a human services field related to the areas of assignment. Some assignments may also require specific experience working with various types of client populations.
Preferred Experience
Two years of experience in behavioral health care.
Experience working with children and adolescents.
Additional Information & Requirements
- Valid Driver's License may be required depending on assignment.
- Certification in basic first aid and CPR, depending on area of assignment.
- Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.
- Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.
- Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.
- Retirement
If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.
- The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.
The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.
Non-City
Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.
01
The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.
- I understand and will answer the following supplemental questions completely and thoroughly.
Do you have the legal right to work in the United States and, upon employment, can you provide documentation to verify this?
- Yes
- No
Are you a current or previous City of Norfolk employee?
- Yes - I am a current City of Norfolk Employee
- Yes - I am a previous City of Norfolk Employee
- No - I am not a previous or current City of Norfolk employee
If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title. If not, please indicate by typing "N/A."
05
Please select the highest level of education you have completed.
- High School Diploma/GED
- Associate's Degree
- Bachelor's Degree
- Master's Degree or higher
Is your degree in a human services field or related field? (i.e. Psychology, Sociology, Social Work, Counseling, etc.)
- Yes
- No
Do you have two or more years' experience in behavioral healthcare?
- Yes
- No
Do you have experience working with children and adolescents?
- Yes
- No
Do you have a valid driver's license?
- Yes
- No
Please provide the name, email address, and phone number of your current or most recent supervisor
11
Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.
12
Are you a qualified military spouse? (An individual who is certified by the designated local agency as being a spouse of a member of the United States Armed Forces)
- Yes
- No
Please indicate your veteran status. (A copy of your long form DD-214 may be required)
- I am not a Veteran
- I am a Veteran
- I am a Disabled Veteran
- Required Question
Salary : $46,589 - $53,577
