What are the responsibilities and job description for the Office Manager position at City of Norfolk?
Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.
The City of Norfolk’s Department of Human Services (NDHS) provides a wide range of essential services to its citizens. These services are crucial in supporting the wellbeing of the community and ensuring that all citizens have access to the resources they need. NDHS is committed to providing such comprehensive support to its citizens. The Administrations and Operations teams play a crucial role in the effectiveness of the Norfolk Department of Human Services (NDHS). By ensuring that the agency is equipped with up-to-date facilities and technology, they enable the various services provided by NDHS to function efficiently and effectively. This commitment not only enhances the work environment for the staff but also improves the quality of services provided to the citizens. It’s an essential part of maintaining the high standards of the NDHS.
The NDHS is seeking an experienced professional with the ability to lead a team of office support staff both in the office and remotely. Work will involve developing staff within the framework of departmental/divisional goals and objectives. The incumbent will also have knowledge necessary to understand basic operational, technical, or office processes. Proficient in Microsoft Suite, knowledgeable of mail-merge and other office software. Be responsible for the implementation of unit goals and objectives, leadership, collaboration, and mentoring
The Office Manager supervises Human Services Aides who are responsible for handling the front desk and other clerical duties as assigned. Ensure that staff complete all required system searches and transfer cases within the agency allotted timeframe. Monitor and ensure that customer complaints are kept at a minimum and customers are greeted and treated with dignity and respect by the Greeter and the front desk staff. Handle escalated customer complaints and communicate with other state and city agencies, employers, and upper management staff. Monitor and approve staff time and attendance daily.
Departmental Hiring Salary Range: $42,629-$49,023
Essential functions include but are not limited to:- Supervises and coordinates staff by maintaining work schedules, prioritizing tasks and responsibilities, and coordinating staff training.
- Provide Administrative support to Programs Managers and Senior Leaders.
- Ensures the quality of work.
- Coordinates and schedules appeals.
- Manages document imaging, drop off, and information and referral.
- Assists with the preparation of records for audits of the various benefit programs.
- Develops new office procedures.
- Enters leave requests into the Peoplesoft system.
- Prepares and generates statistical and confidential reports.
- Produces, reviews and edits various statistical reports, letters, and memoranda.
- Compiles materials to assist in preparation of budgets.
- Reviews, interprets, and implements state and local policies and procedures.
- Writes reports, compiles records, prepare forms, and provides resources.
- Other tasks pertinent to the Benefits Team may be assigned.
Two years' experience.
Preferred Qualifications:
- Knowledge necessary to understand basic operational, technical, or office processes.
- Proficient in Microsoft Suite, knowledgeable of mail-merge, V-Lookup and other office software.
- Ability to lead a team of office support staff both in the office and remotely.
- Six months to one year experience performing similar functions.
- Valid Driver's License may be required depending on assignment
Salary : $42,629 - $69,485
