What are the responsibilities and job description for the Customer Service Specialist position at City of North Las Vegas?
Continue to serve your community, make a difference, and GROW your career! We serve one of the largest culturally diverse cities in the nation and our community continues to grow!
A Customer Service Specialist is an essential member of our team and we invite you to apply and help contribute to CNLV'S growing success!
This posting will create a non-probationary internal Teamster eligibility list and fill one (1) vacancy for this classification. The current vacancy is in the Utilities department. The eligibility list will be utilized to fill vacancies for this classification, for up to one hundred eighty (180) days. Non-probationary Teamster team members successfully completing the selection process will be placed on the eligibility list.
Please thoroughly review the information and selection process outlined below this announcement.
ESSENTIAL INFORMATION
- Submit a Complete Application - For your application to be considered, you MUST fully complete an online application by providing sufficient information to demonstrate how you meet the minimum and any preferred qualifications, attach any documents as necessary, and answer ALL questions. Select "Apply for Job" at the top of this announcement and click "SUBMIT" at the end of your application.
- Pay Considerations -The starting hourly pay for this position is $23.17. The selected candidate for this position will start at the beginning of the salary range, no exceptions. Existing employees will receive increases as outlined by their bargaining agreement.
- Work Schedule - This position is scheduled to work 4 days per week, 9 hours per day (36 hour work week), Monday through Thursday, 8 : 00am to 6 : 00pm at our Utility and Traffic Operations Field Offices located at 2829 Ft. Sumter North Las Vegas, NV 89030.
THE ROLE
Performs basic specialized duties in the billing, call center, collections and new customer units relating to City utilities; and performs other financial support duties.
The full job description can be found here : Customer Service Specialist
Check out some of our benefits here : CNLV Benefits Flyer
IDEAL CANDIDATE
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Specialist. In this role, you will be responsible for providing exceptional support and assistance to our valued customers over the phone.
MINIMUM QUALIFICATIONS
Education and Experience
SELECTION PROCESS
Note : Subsequent vacancies during the life of the internal eligibility list may require participation in an additional selection interview. The selection interview will be weighted 100%, requiring a passing score of 70% in order to be considered for the subsequent position vacancy.
The selection process may include any combination of written, performance, and oral assessments to evaluate job-related education, experience, knowledge, skills, and abilities. The City reserves the right to modify selection devices and test instruments in accordance with accepted legal, ethical, and professional standards. The City will provide reasonable accommodation to qualified individuals with disabilities. It is the responsibility of the candidate requiring accommodation to contact the Human Resources Department (preferably in writing) at the time of application.
QUESTIONS?
For questions about this position or the selection process, please contact :
Matthew Bulavsky
Talent Acquisition Partner
BulavskyM@CityofNorthLasVegas.com
Salary : $23
