What are the responsibilities and job description for the Customer Service Specialist position at MagicDoor?
Job Title: Bilingual Customer Success & Operations Associate (English/Spanish)
Location: Las Vegas, NV (On-site preferred)
Start Date: Immediate
About Us:
MagicDoor is a fast-growing startup revolutionizing property management with cutting-edge AI automation. We’re a passionate team focused on making life easier for property managers and tenants through smart, seamless solutions. If you love startup energy, wearing multiple hats, and making things happen, we’d love to meet you!
Key Responsibilities:
- Proactively engage with customers via phone, email, and chat—building strong, trust-based relationships
- Assist with onboarding, product walkthroughs, and day-to-day customer support
- Collaborate cross-functionally with the product, marketing, and engineering teams
- Help troubleshoot issues, gather feedback, and ensure an exceptional customer experience
- Wear multiple hats and be ready to jump in where needed—startup style!
Requirements:
- Fluent in both English and Spanish (spoken and written)
- Strong communication skills with a proactive, customer-first mindset
- Comfortable making outbound phone calls and following up with customers
- Excited about working in a startup environment and contributing to a growing team
- Able to start immediately
Bonus:
- Experience in property management, tech, or customer support is a plus
If you're a bilingual go-getter who thrives in a fast-paced environment and is ready to grow with us—apply today!