What are the responsibilities and job description for the Public Services Assistant position at City of O'Fallon, IL?
Job Summary:
The Public Services Assistant contributes significantly to the day-to-day operations of the library. They use a multitude of skills to ensure an excellent user experience for those visiting the library through effect problem-solving, conflict-resolution, and leadership by example.
They support their colleagues and patrons by offering consistency and continuity. They help with peer-to-peer training as necessary.
Supervisory Responsibilities:
- Supervision of support staff may be necessary on a project-by-project basis. Supervision of department may be necessary in the absence of the Director and Coordinator.
FLSA:
- Hourly, non-exempt.
Employment Type:
- Regular Full-Time.
Pay:
- $17-$19.50/hr
Benefits:
- Medical
- ER pays 100% of EE premium and 80% of dependent premium.
- Dental
- ER pays 100% of EE premium and 80% of dependent premium for base plan.
- EE has option to pay difference for buy-up plan.
- Vision
- ER pays 100% of EE premium and 80% of dependent premium.
- IMRF Pension
- EE contributes 4.5% pre-tax.
- ER contributes 6.17%
- Vested after 10 years.
- Employee Assistance Program (EAP)
- 100% ER paid.
- Life & AD&D Insurance
- 100% ER paid $20,000.
- Other
- STD, Hospital Indemnity, Life Insurance, 457, FSA, HAS
- 10 paid holidays
- Paid time off
Essential Duties/ Responsibilities:
- Embraces the mission, vision, and values of the library.
- Upholds ALA’s Library Bill or Rights, Code of Ethics, and Freedom to Read statement.
- Provides outstanding customer service in person, via phone, and email.
- Understands, interprets, explains, and applies relevant policies and procedures.
- Performs all the duties of a Circulation Assistant, such as but not limited to:
- Checks out items and places holds.
- Processes library card applications and orients patrons to library services
- Processes returns and shelves.
- Assists patrons with finding items and answering general library questions.
- Performs duties of an Adult Services Assistant, such as but not limited to:
- Assists with scanning, faxing, and copying.
- Assists with research involving online resources.
- Provides notary, proctoring, and passport application services.
- Processes interlibrary loan requests.
- Provides basic computer and device help.
- Maintains scheduled hours and/or fill in as needed in the Adult Services department.
- Creates displays and marketing materials.
- Contributes to the library’s online presence.
- Assists colleagues with special events and other projects as assigned.
- Leads by example without supervisory responsibilities.
Essential Skills/Abilities:
- Ability to communicate well with others.
- Ability to multi-task and prioritize work while exceeding the needs of library patrons.
- Ability to work independently with little direct supervision.
- Ability and desire to work as part of a team.
Essential Education and Experience:
- Minimum of 3 years customer service experience in libraries, preferred.
- Other education and experience qualifications will be considered.
Essential Physical Requirements:
- Physical demands include lifting 40 pounds regularly, sitting, standing, reaching, crouching, and repetitive tasks
- Ability to work regularly scheduled shifts (including daytime, evening, and weekend hour) and flexibility to work extra hours as needed.
- Regular and predictable attendance
Equal Employment Statement
The City of O’Fallon is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. All employment decisions are based on merit, qualifications, and business needs.
Salary : $17 - $20
