Police Communications Dispatcher (Continuous)

The City of Oakland is an equal opportunity employer that values workforce diversity, inclusion, and equity. Oakland has a long history of activism around issues of justice and equity. Both oppression and this resistance to oppression have shaped the city’s historical roots and the lives of its residents to this day. As public servants to one of the most diverse cities in the nation, we strive to develop employees who understand the harm and impacts of systemic inequity to create lasting, meaningful outcomes for everyone. Oakland strives to establish an environment that embraces the richness of culture, community, and individualism of employees.  
Vision
We will work in partnership with our Community, recognize the successes of our staff, build a team of professionals who are trained and developed to provide top quality Service, hold ourselves and each other accountable, and continually seek to be the exemplar for 21st Century Constitutional Policing, Community engagement, and positive employee morale within the police profession.

Core Values

• Fairness: We value fairness in our dealings with our Community and with each other. Fairness is the opportunity to deliver services to our Community and make decisions that are impartial, equitable, and just.
• Integrity: Though it includes a consistency between our statements and our actions, integrity is more than service to the truth. Integrity encompasses a transparency and accountability that are born from a desire to do the right thing, even when times are difficult.
• Respect: Mutual respect begins at home; we value respect throughout our organization, both up and down the chain of command. How we treat each other will be reflected in the way every staff member will be expected to treat every member of our Community.
• Service: Our decisions are constantly guided by our mission of providing services focused on public safety and quality of life, while also ensuring that our services are provided in an efficient and effective manner
• Teamwork: Purpose of mission and adherence to values are best drawn out from employees who are supported, valued, and developed. Whether through peer, supervisory, or command support and mutual respect, OPD expects that our staff all work together to achieve our common goal.

The City of Oakland is accepting applications for an exciting opportunity in the Oakland Police Department's Communications Division.  Come and join a wonderful team of professionals dedicated to serving the citizens of Oakland. Start an exciting career and become a 9-1-1 Dispatcher!  

Police Communications Dispatchers receive approximately one year of on-the-job training and must attend a POST-certified basic dispatcher course. During training, working hours and days off vary. Dispatchers may work any of the three shifts in a 24-hour period; may be required to work a schedule with rotating days off; often work weekends, holidays, and overtime as required by emergencies or Departmental needs. This is a public contact position.

We are looking for someone who: 

• possesses the ability to act promptly, logically, and decisively;
• can communicate clearly;
• is able to read, comprehend and retain information;
• will maintain a calm and professional demeanor even under stressful situations;
• has the ability to adapt to changing situations;
• is able to multi-task;
• is highly self-motivated; and
• will display a high level of integrity.

The sensitivity of the position calls for emotionally stable applicants. Applicants must have a satisfactory record as a law-abiding citizen. Final candidates will undergo a thorough background investigation, a polygraph examination, and a medical examination. Excessive alcohol usage, drug abuse, a poor work record or any falsification of employment information are grounds for disqualification from employment consideration.

What you will typically be responsible for:

• Receiving and screening telephone calls and recording data
• Analyzing calls for priority level
• Using computer-aided keyboard and data entry equipment or manually recording and relaying information (often of an emergency nature) to appropriate units
• Receiving, transmitting, and recording data
• Running queries in automated warrant information systems
• Answering questions from the public
• Dispatching from a mobile command center, as requested

A few reasons why you might love a career as a Police Communications Dispatcher:

• The work you do directly impacts the public and City of Oakland residents
• You will have the ability to demonstrate your honesty, moral and ethical decision-making skills
• In this role, you will use your fact-finding abilities to identify needs, make decisions, and address issues
• There are lots of opportunity for growth within the City of Oakland

A few challenges you may face as a Police Communications Dispatcher:

• You must remain calm to effectively handle high-stress situations
• This position requires that you are careful about details and thorough in completing tasks
• You will need to maintain composure when faced with callers in aggressive, angry, or emotional situations 

Competencies Required:

• Professional & Technical Expertise: Applying technical subject matter to the job
• Analyzing & Interpreting Data: Drawing meaning and conclusions from quantitative or qualitative data
• Using Technology: Working with electronic hardware and software applications
• Attention to Detail: Focusing on the details of work content, work steps, and final work products
• Displaying Ownership and Accountability: Holding self and others accountable for measurable high-quality, timely, and cost-effective results
• Handling Stress: Maintaining emotional stability and self-control under pressure, challenge, or adversity
• Learning Agility: Seeking learning opportunities and applying the lessons to one’s work
• Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability
• Oral Communication: Engaging effectively in dialogue
• Writing: Communicating effectively in writing
• Customer Focus: Attending to the needs and expectations of customers
• Professional Impact: Presenting self as a positive representative of the organization
• Teamwork: Collaborating with others to achieve shared goals

*Click on the link below to see a video on what it's like to work for the City of Oakland! Working for the City of OaklandRead the complete job description at: Class specifications 

Note: This is a continuous recruitment process; eligible candidates may remain on the eligible list for 2 years. 

This recruitment is open to all qualified candidates. 

• If you are a current, SEIU-represented, permanent employee of the City and Port of Oakland you may apply at: Police Communications Dispatcher - RESTRICTED (Continuous) 
• If you possess 3 years of experience as a Police Dispatcher, you may be eligible to apply as a Lateral applicant; you may apply at: Police Communications Dispatcher - LATERAL (Continuous)

Other Requirements:

• Must be eighteen (18) years of age or older.
• Must pass a thorough background investigation.
• Must pass the P.O.S.T. Public Safety Dispatchers' Basic Course within one year of appointment as a condition of continued employment.

Bilingual Requirements: A select number of positions filled through this recruitment will require selective bilingual skills in one or more of the following languages: Cantonese, Mandarin, or Spanish. Please note, identified bilingual skills will be tested prior to a final offer of employment. Candidates must pass the bilingual skills test to achieve placement on and/or remain on the bilingual skills eligible list. NOTE: Bilingual skills are not required for most positions. 

Background Investigation, Psychological and Medical Assessment:
Final candidates will undergo a thorough background investigation by the Oakland Police Department Backgrounds Unit which may include, but is not limited to: 

• A thorough review of the completed Personal History Statement (PHS)
• A polygraph
• A criminal history check consisting of a fingerprint check with the California Department of Justice and FBI
• A drug history check (certain drug usage may result in an automatic disqualification)
• A credit history check
• Interviews with previous and past employers and co-workers
• Present and past neighborhood checks
• Education verification
• Driving record check
• Checks with Law Enforcement agencies in the area you live
• Military history (if applicable)

Unfavorable information revealed during the background investigation is grounds for rejection or discharge.

1. Application Filing: All applicants must apply online at https://www.governmentjobs.com/careers/oaklandca and submit the information as indicated on the job announcement by the final filing date.
2. Police Communications Dispatcher Typing Assessment: Candidates that clearly demonstrate that they possess the required minimum qualifications will be invited to participate in an online typing assessment. The typing assessment will consist of three, five-minute timed typing tests. The scores attained on the three typing assessments will be averaged to determine candidate's average net WPM. Candidates must demonstrate the ability to type at least 35 average net words per minute. Note, a typing certification will NOT be accepted in lieu of the required typing assessment; all candidates are required to take and pass the typing assessment. Candidates are only permitted to participate in the typing assessment once every three (3) months.
3. CritiCall Performance Assessment: Candidates that pass the required typing assessment will be invited to participate in the CritiCall Performance Assessment. CritiCall is designed to measure applicant's knowledge, skills, and abilities to complete exercises that replicate some aspect of the job. The assessment may be timed and include the following performance tests or simulations: data entry, call summarization, cross referencing, memory recall, prioritization, map reading, spelling, sentence clarity, reading comprehension. Test information is available by visiting the vendor's website at: CritiCall and Dispatcher Applicant: F.A.Q. The CritiCall assessment will also include a confirmatory typing assessment. Candidates must participate in the City of Oakland's CritiCall assessment. Alternatively, we will accept CritiCall results directly from The Academy (South Bay Regional Public Safety Training). You can find the schedule: Here Candidates must achieve passing scores in each section in order to advance in the recruitment process. Candidates are only permitted to participate in the City of Oakland's CritiCall Performance assessment once every 3 months. (Weighted 100%) 

The City of Oakland Police Department’s Communications Division hosts monthly information sessions. These sessions are open to anyone who is interested in learning more about the Police Communications Dispatcher role and the recruitment process. Please refer to the schedule below and use the links to join the session directly (no prior registration or meeting code is required).

October 23, 2024 (6:00 pm - 8:00 pm, Pacific Time) - PCD Info Session
November 19, 2024 (6:00 pm - 8:00 pm, Pacific Time) - PCD Info Session

Typing Assessment (virtual): 11/25/2024 - 11/29/2024
CritiCall Assessment (in person): 12/17/2024 - 12/19/2024

Typing Assessment (virtual): 12/30/2024 - 1/3/2025
CritiCall Assessment (in person): 1/21/2025 - 1/23/2025

The Recruitment Process:

The City of Oakland works with a Civil Service system. Applicants apply online, and HR staff review their experience, education, and training listed on the application against the “minimum qualifications” listed for each position. 

Candidates who demonstrate that they meet the minimum qualification requirements are then invited to participate in an assessment process to measure their knowledge, skills, and abilities in job-related areas. 

Candidates who pass each stage in the process will be placed on an eligible list. Some candidates may receive extra points, for example, if you are a Veteran with an honorable discharge, or if you are a current City of Oakland resident. If you’re applying to a “restricted” posting and you are eligible as a current City employee, you may also receive additional points for your City service. Extra points are only applied to passing scores, so if you do not pass every part of the testing process, you cannot use extra points to pass. 

 What’s in it for you? 

• Retirement – CalPERS (California Public Employees’ Retirement System) with a pension formula of 2.5% @ 55 (for Classic CalPERS members) and 2% @ 62 for new CalPERS members. Classic Employees contribute 8% of pre-tax wages. The City of Oakland does not participate in Social Security 
• Health – The City of Oakland pays the full cost of employee and eligible dependent coverage at the Kaiser rate. Other plans include Anthem, Blue Shield, United Health Care, and other HMO and PPO plans 
• Dental – Delta Dental full premium for employees and eligible dependents 
• Vision – VSP full premium for employees and eligible dependents 
• Sick leave – Employees accrue 12 days per year
• Deferred Compensation – 457(b) pre-tax plan and an after-tax ROTH 401(k)plan
• Other benefits include a Flexible Spending Account, Wellness Program, Employee Assistance Program, Tuition Reimbursement, Life Insurance up to $200k & Employee Training.

Applicants are required to submit criminal history information upon request after receiving a conditional offer of employment. If the requested information is not furnished in a timely manner, applicants will not qualify for further consideration and will be removed from the eligible list. 

 

Salary : $105,186 - $116,376