What are the responsibilities and job description for the Utility Billing Clerk position at City of Odessa?
Utility Billing Clerk
A skills test is required for this position. The calculator 10-key test must be taken during business hours at the City of Odessa Human Resources Office (411 W. 8th Street) before the closing posting date.
Summary: Under basic supervision, processes payments and invoices for City services.
Essential Functions: -- Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:
- Processes payments and invoices for City services and maintains account records; performs duties within scope of authority and training, and in compliance with City policies.
- Responds to billing and account questions from customers.
- Supports the departmental operations with regular and timely attendance.
- Supports the relationship between the City of Odessa and the general public by demonstrating courteous and cooperative behavior when interacting with visitors and City staff; maintains confidentiality of work-related issues and City information; performs other duties as required or assigned.
Minimum Qualifications:
Education, Training and Experience Guidelines: High School Diploma or GED required AND customer service experience.
Knowledge of:
- Principles of accounting, record keeping, and records management.
- Business and personal computers, and accounting software applications.
Skill in:
- Entering numerical data into a computer system with skill and accuracy.
- Resolving customer service problems.
- Establishing and maintaining cooperative working relationships with City employees.
- Communicating effectively verbally and in writing.
License and certification requirements: A valid Texas State Driver's License is required.
Physical demands and working environment: Work is performed in a standard office environment.
Skills test: 10-key by touch testing at Texas Workforce with a minimum score of 80.
