What are the responsibilities and job description for the Utility Billing Clerk position at City of Plainview, TX?
Department
Accounting/Collections
Location
202 W 5th Street Plainview, TX 79072
Position Type
FT Employee
Salary
$14.26/hr
Date
2025.02.24
Description
Job Description Summary
SUMMARY: Under general supervision, performs various water service billing operations activities.
ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. Factors such as regular attendance at the job are not routinely listed in job descriptions, but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following:
- Processes utility payments; maintains and balances checks and a cash drawer daily.
- Assigns routes to water meter readers; monitors reader activities; ensures customers are correctly billed.
- Processes billings for each zone; reviews accounts to detect errors.
- Prepares various reports and documents as needed.
- Establishes new customer accounts.
- Processes service orders, including water meter read on/off and turn on/off activities.
- Changes the City’s billing rates as necessary; ensures rates are accurate.
- Responds to survey requests from other cities; calculates requested numbers.
- Processes billings for fire hydrant services.
- Supports the relationship between the City of Plainview and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and City staff; performs other duties as required or assigned.
KNOWLEDGE AND SKILLS:
Knowledge:
- City policies and procedures.
- Principles and practices of utility billing.
- Basic bookkeeping principles and practices.
- Customer service principles and practices.
Skill in:
- Establishing and maintaining cooperative working relationships with managers, supervisors, co-workers, customers and contractors.
- Handling and balancing customer accounts.
- Multi-tasking.
- Operating a personal computer and various software applications.
- Communicating effectively verbally and in writing.
MINIMUM QUALIFICATIONS:
High School diploma or equivalent; AND one year of cash collection/clerical experience; OR an equivalent combination of education and experience. Experience in general utility billing operations and/or Incode software preferred.
LICENSE AND CERTIFICATION:
- Possession of a valid Texas driver’s license.
PHYSICAL DEMANDS AND WORKING ENVIRONMENT:
Work is performed in a traditional office environment. May be required to occasionally bend, reach, kneel and lift items to retrieve or replace files, documents and records. May be required to lift and carry items weighing up to 15 pounds.
Exempt : No
Type : FT Employee
Department : Accounting/Collections
Location : 202 W 5th Street Plainview, TX 79072
Salary : $14
