Animal Services Representative

Are you passionate about serving the community and supporting a team that is committed to making a positive impact? The Animal Resource Center of the Inland Empire is seeking skilled, compassionate, and experienced individuals to join the organization to be a part of a collaborative environment where your skills can make a difference. If you are interested in the honorable profession of public service, join in this unique opportunity as the Agency’s first Animal Services Representatives. The Animal Resource Center of the Inland Empire will begin providing animal services July 1, 2025, which include animal control and sheltering services. The Animal Services Representative will be providing a variety of specialized clerical services for the Department of Animal Services. Areas of assignment may include, but are not limited to, animal licensing, front counter operations, clinic programs, or phone center operations. 

 

Under the general supervision, the Animal Services Representative performs advanced customer service and administrative support work at the Animal Services Center. The Animal Services Representative performs complex customer service and clerical tasks, coordinating diverse elements or work processes, requiring knowledge of general office and Animal Services procedures and the use of independent judgment.

The ARCIE Executive Director of Animal Services will serve as the ultimate hiring authority.

The ARCIE is not employed by the City of Ontario nor City of Chino.  The successful candidate will be an at-will employee of the Animal Resource Center of the Inland Empire and ultimately they will be appointed by and serve under the ARCIE Executive Director of Animal Services . 

 Completed applications will be reviewed and only qualified applicants whose qualifications best meet or exceed the requirements of the position and needs of the Agency, will be invited to participate further in the selection process. All applicants must provide an attached Resume and Cover Letter. Those candidates whom fail to attach these items will not move forward in the selection process.

1. Provides courteous, high-quality service to members of the public and volunteers by personally responding to requests for service or making appropriate referrals.
2. Plans, organizes, and carries out administrative assignments and special projects.
3. Performs a variety of office administrative duties including front counter customer service and answering phone calls.
4. Maintains daily revenue reports, reviews utility readings and make adjustments as necessary.
5. Process animal applications and fees. issues receipts, and accounts for funds received.
6. Design or revise office forms; maintain complex filing systems for keeping track of animal licensing information, pet adoptions, clinic services, or other animal service transactions.
7. Welcomes customers, determines the reason for visits, and directs customers appropriately.
8. Assist customers and completes animal related processes in resolving animal related issues (i.e. impounds, relinquishments, euthanasia, adoptions, license renewals, trap rentals etc.).
9. Processes animal adoptions and returns of animals to owners; processes animal impounds from the public.
10. Schedules appointments for Animal Center services and programs such as adoptions, owner surrendered pets, spay or neuter services, owner requested euthanasia, pet disposal, etc.
11. Prepares mail for keying by opening, screening, and coding; prints, processes, and mails license certifications, renewals, delinquents and tags, reconciles veterinary logs.
12. Review a variety of reports, forms, transactions, and records for accuracy, completeness, and compliance with applicable ordinances.

1. Operates office equipment such as a personal computer, telephone, copy machines, and two-way radios.
2. Performs other duties as assigned.

Knowledge of: 

• State and local laws, ordinances, regulations associated with animal care and control.
• Customer service objectives and strategies.
• Alphabetic, numeric, subject, and chronological indexing and filing rules and systems.
• Business letter writing and the standard format for typed materials.
• Modern office practices and procedures including filing, recordkeeping, and operating standard office equipment.
• Animal control equipment and materials and voice communication devices.

Ability to:  

• Empathize with customers and volunteers
• Follow oral and written directions quickly and accurately.
• Communicate effectively with individuals representing diverse cultures and backgrounds, and function calmly in situations that require a high degree of sensitivity, tact and diplomacy.
• Assess the customer's immediate needs and ensure customer's receipt of prompt, efficient and responsive services through personal service or making appropriate referral.
• Read, understand, and interpret ordinances, rules, regulations, and procedures.
• Exercise tact and good judgment.
• Develop and maintain working relationships with the public and other governmental agencies
• Operate modern office equipment including computer equipment and software programs.
• Collecting, compiling, and analyzing information and data.
• Compose correspondence and reports independently or from brief instructions: maintaining records and databases.
• Deal with frequent interruptions and perform multiple tasks.
• Reconcile and balance cash, check, and credit card transactions and deposits.
• Learn and understand the organization and operation of the agency and of outside agencies as necessary to assume assigned responsibilities.

Any combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. A typical combination includes:

Education

Equivalent to completion of the twelfth (12th) grade.

Experience
One (1) year of customer service experience working in a high-volume call center, reception, or customer service setting.

Licenses
Individuals must be physically capable of operating a motor vehicle safely and possess a valid Class C California Driver’s License OR be able to demonstrate the ability to travel on scheduled or unscheduled visits to various locations which may or may not be reachable by public transportation.   This requirement applies at time of appointment and throughout employment in this classification.

Desirable

Experience in a public agency, animal shelter or center is highly desirable.

Physical Requirements and Working Conditions

• This position requires the ability to work in a standard office environment with continuous upward and downward flexion of the neck. 
• Frequently sitting, repetitive use of hands to operate computers, printers and copiers.
• Occasional walking, standing, bending and twisting of neck, bending and twisting of waist, squatting, simple grasping, reaching above and below shoulder level, and lifting and carrying of files weighing up to 25 pounds.
• Some exposure to cold, heat, noise, outdoors, confining workspace, and chemicals. 
• Ability to travel to different sites and locations; ability to attend evening and weekend meetings.

How to Apply
Apply online by clicking on the "Apply" link at the top of this announcement. If this is the first time applying for a position using governmentjobs.com you will be prompted to create a new user account, otherwise log in with your user name and password. Your application and responses to any supplemental questions will be used to evaluate your qualifications for this position. It is suggested that your application include the following:
 

• List any relevant experience and education that demonstrates that you qualify for the position.
• List all periods of employment for at least the past 10 years, beginning with your most recent or present employer (including, if applicable, all employment with the City of Ontario).
• Separately list each position held, including different positions with the same employer.

A resume may be attached to your application but will not substitute for the proper completion of your application. Applications that are not properly completed may be rejected.

 

NOTE: Transcripts from colleges, universities or technical schools outside of the United States must be assessed for U.S. equivalency by a NACES educational credential evaluation service. Failure to provide a transcript or credential evaluation report will result in your application being rejected and you will not be able to continue in the selection process for this position.

Supplemental Questions

To complete your application for this position, you will be prompted to respond to supplemental questions. This information will be used as part of the application screening and selection process and is designed to help you present your qualifications for this position. This may include a selection step in which your application and supplemental questions are reviewed and scored by a panel of raters familiar with this position.

 

Incomplete responses, false statements, omission, or partial information may result in disqualification from the selection process. Your responses should be consistent with the information provided on your application.

 

Please provide succinct, concise, descriptive, and detailed information for each question. If you have no experience, write "no experience" for the appropriate question.

 

Email Notices

Email is the primary way that the Human Resources or Hiring Department will communicate with you. Please check your email account (including the SPAM folder) on a regular basis for any emails related to the application or selection process. Emails from the City of Ontario will come from "@ontarioca.gov" or "governmentjobs.com." If you change your email address after submitting your application, please visit governmentjobs.com and update your profile.

 

Frequently Asked Questions

If you have any additional questions regarding the application process, please refer to our Frequently Asked Questions page.

Salary : $50,000 - $65,000