Utility Billing Clerk

Job Summary

The Part-Time Utility Billing Clerk is responsible for establishment and maintenance of utility accounts collection of payments and providing information utilizing a high level of customer service both in person and by phone. Work is performed under the general supervision of the Utility Billing Supervisor and does not have supervisory responsibilities.

Salary; Benefits; and Work Schedule

Salary:

$17.12 per hour

Benefits:

Pro-rated Sick; Vacation & Holidays; does not include insurance benefits

Schedule:

• Normally 24-hour work week, ideally 5 hours a day Monday - Thursday (between 9am - 3pm), and 7:30 - 11:30am Friday; will include extra hours for vacations or sick

• Requires occasional flexibility depending on staffing needs; not to exceed 29 hours per week

Essential Functions

• 
  Establish new services; make payment arrangements; and monitor payments and account balances for delinquent accounts

• Receive and record monetary transactions for city utilities and other services and fees

• Post payments to accounts; balance daily revenue to daily transactions

• Enter data for tri-monthly billing cycles

• Demonstrate professional interaction with customers in person and via telephone

• Exhibit regular; timely attendance; i.e. dependability; punctuality and responsibility

• Perform other duties as assigned in a positive manner which supports the vision and strategic objectives of the division/department and the entire organization of the City of Owasso

Minimum Qualifications and Experience:

• 
  High School Graduate or GED

• Minimum of six months customer service experience

• Minimum of one year of experience working with cash transactions

• Experience with data entry and 10-key calculator

• Must be proficient with Word and Excel

• Must be able to work in a fast-paced; high call volume environment

• Professional interaction with customers in person and via telephone

• Successful completion of background check including credit check

Working Environment and Physical Requirements:

• 
  Work will be performed in an indoor office setting; working independently and/or as part of a team.

• Tasks may typically require some combination of sitting or standing for extended periods of time; walking; reaching; repetitive motion; handling; feeling; hearing; and mental and visual acuity.

• Incumbent must maintain the following physical abilities

oSee well enough to operate equipment; read directions; inspect work performed; and to view a computer screen and fine print; sometimes for sustained periods of time

oHear well enough to converse on the phone or in person

oUse hands and fingers for operating required equipment; for answering the phone; using computer keyboard; and writing and filing

• Ability to operate a variety of equipment as required to perform essential functions of job

**Please include resume with application.**

Application Deadline

Position Open Until Filled