What are the responsibilities and job description for the Recreation Specialist - Childcare Front Desk position at City of Palm Beach Gardens?
This position is responsible for front desk operations at Riverside Youth Enrichment Center. This position is responsible for assisting customers with outstanding customer service. This position performs a variety of customer service and specialized clerical work including welcoming families to the childcare center and answering any questions or concerns of patrons, handling sensitive information confidentially, monitoring sign-in and sign-out, processing childcare registration and other program enrollment, processing lunches, preparing deposits and other day-to-day financial operations, answering phones, and preparing documents to share with families. This position must have the following credentials: Department of Children and Families 45 hours of childcare classes (or the ability to complete within 90 days of employment), Infant/Child CPR, and First Aid Certification.
(Essential functions, defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and duties performed by incumbents of this class.)
- Utilizes experience with the target population and/or task to accomplish the position’s requirements.
- Utilizes the knowledge gained from position-related certification in the daily execution of job duties.
- Assists with supervising subordinate staff in order to accomplish related tasks
- Assumes a leadership role of other part-time staff
- Train and schedule staff; evaluates employee's work performance.
- May assist Programmer supervise part-time staff, at times.
- If necessary and meets minimum qualifications, drive passenger vehicles to transport program participants and/or pickup goods/supplies.
- Provides a high level of customer service to patrons utilizing recreation facilities and programs pleasantly and helpfully to handle their concerns effectively.
- With little supervision, applies training and experience to complete tasks thoroughly and accurately.
- Responsible for communicating positively and effectively with peers, managers, patrons, and the public through verbal interactions and written correspondence.
- Responsible to maintain all records in accordance with the Records Retention Law
- Applies acquired knowledge of Department operations and policy without direction and monitoring supervisors in daily routine situations in assigned areas.
- Utilizes the software in assigned area to provide an accurate account of the assigned divisional finances
- Oversee and troubleshoot assigned area software.
- Responsible to provide observation for the patrons’ health, welfare, and safety utilizing facilities and/or participating in programs. Takes action accordingly.
- Completing required records and reports on all accidents and incidents that occur during shift.
- Requires recognition with emergency situations and ability to take action based upon position responsibility and training.
- Effectively and extensively utilize software programs as necessary in assigned areas.
- Utilizes the phone system effectively.
- Thoroughly completes assigned tasks for programs, events, and facilities as assigned with limited supervision.
- Maintain records and prepare reports on activities and programs conducted.
- Carries out program and lesson plans that are assigned for the position.
- Responsible for applying training to assignments and continually seeking out information to grow knowledge base to serve the community better.
- Applies emergency management training and recognizing and assisting, when necessary, in a crisis.
- Performs any other related duties as requested or assigned.
- Has a high school diploma or some high school with the required certifications.
- Has two years of a combination of experience in related job duties or some experience with required certifications and the completion of a shadow training period.
- Has the required certifications if required by a position under this classification.
- Valid State of Florida Driver’s License with good driving record if required by position.
- Has, or the ability to obtain hands only adult/child CPR within 6 months of employment.
Salary : $18
