Office Support Specialist

We are seeking a versatile Office Support Specialist to join our team and contribute to the operations in several City departments. The City offers a competitive salary and benefits package, including Wisconsin Retirement System pension and Wisconsin Local Government Insurance, generous time off, opportunities for professional development, and a positive and supportive work environment.

This position requires someone with a diverse set of skills to effectively manage a variety of administrative tasks and support office operations, including but not limited to:

• General administrative support, such as data entry, preparing documents and reports, issuing licenses, handling mail, managing supplies, and similar functions as required for each department.
• Customer service including answering phones and greeting visitors at public-facing counters; responding to email and other correspondence.
• Attend meetings and prepare minutes.
• Maintain electronic and physical filing systems.
• Respond to inquiries and resolve issues promptly and professionally.
• Assist with elections and tax collection.
• Respond to public records requests.
• Contribute to process improvements and efficiency initiatives.
• Cross train in and provide back up to several different positions.

Qualifications:

• Proven experience in an office support role or similar position.
• Strong customer service skills to support internal and external customers.
• Proficient in data entry and management; transcription experience a plus.
• Strong organizational and multitasking skills.
• Excellent attention to detail and accuracy.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and a variety of software programs; comfortable learning new software and tools; intermediate or advanced Excel skills preferred.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Basic accounting skills are a plus.