What are the responsibilities and job description for the Dispatcher position at City of Phenix City?
JOB
Date Needed: ASAPNumber of Employees Requested: OneWork Hours: VariesPosition Status: Full-timeReason Needed: ReplacementReports to: Telecommunications SupervisorJob SummaryUnder general supervision monitors multi-channel radio to dispatch fire, police and emergency medical services, provides emergency and non-emergency assistance to callers; using CAD system documents information pertaining to call; performs radio check of dispatching equipment to ensure proper operability, briefs staff on current activities and notifies fire and police personnel using digital paging system; maintains records, files and retrieves documents as needed, researches and retrieves documents, updates various lists, searches files, compiles information and prepares routine reports as directed and perform additional duties in support of the department as needed or upon request.Essential Job Duties & ResponsibilitiesThe following duties are normal for this position. The omission of specific statement of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this position. Other duties may be required, assigned and expected aside from those set forth below to address operational needs and changing operational practices.Answering 911 emergency and non-emergency calls, determine the nature of the call and type of assistance required and dispatch of proper fire, police and/or ambulance servicesUtilization of CAD system to document information on incoming calls and providing callers with information and instructions as determined necessaryReceives calls/radio traffic from officers during routine traffic stops and provides requested information to officers such as driver license and tag informationOperates two way radio to communicate with fire, police and ambulance servicesUtilizing digital paging system to notify fire and police personnel of messagesUtilizing E-911 map book to locate addresses and other information needed in dispatchingMaintaining list of emergency dispatching radio codes and interpretationsMaintaining file of frequently called numbersUsing ACIC/NCIC database, searches and retrieves criminal/driver history as requestedEnter Paw Report information into NCIC to ensure property is not stolenMaintenance of ACIC/NCIC log of criminal history checksMaintenance of other logs to include calls places, faxes sentAssist lobby visitors needed officer assistanceRetrieval of warrants and distribution to proper personnel, removing warrants from system once executedUsing audio recorders, plays back calls to obtain any missed information Training of new dispatch personnelProvides assistance/guidance to other dispatch staff when needed/requiredPerform daily radio check for emergency dispatching equipment to ensure proper operabilityComplete daily equipment checklist at end of shiftBrief oncoming shift of current activities and reviews bulletin board for special notificationsAttending training, workshops or seminars as assignedQualificationsEducation & Experience GuidelinesAny combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities required for this position would be: Education/TrainingHigh School Diploma or GED RequiredExperiencePrior Dispatching experience preferred.Licenses or Certifications RequiredValid Driver’s License, CPR (obtain within 3 months of hire), meet NCIC qualificationsThe following generally describes the knowledge and abilities required in order to successfully perform the assigned duties of the position: Knowledge of: Office procedures and methods to include communications and records managementAdministrative requirements of Public SafetyCity of Phenix City emergency management systemAbility to: Operate standard office equipment such as computers, fax machines and copiersUtilize a computer to enter text or numerical data as well as retrieve data from various systemsRead and comprehend slightly complex administrative materialProduce accurate and clear written communicationPerform simple calculations regarding numerical problemsMaintain composure during high stress situationsWork in a constant state of awareness and in a safe mannerPhysical Demands & Working EnvironmentThe conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. In compliance with the Americans with Disabilities Act, the city encourages both prospective and current employees to discuss potential accommodations needed to perform the essential duties of this position.Environment: Work location will primarily be in a standard office setting.Physical Demands: See accompanying page for detailsKey Working Relationship: Public Safety personnel, Citizens and other dispatch personnel.How to Apply Applications for this position will be accepted until a pool of 20 applications is received or the position is filled, whichever comes first. Current city employees wishing to apply should send Internal Job Application provided by the Human Resources Department to the HR Director by the deadline stated. (A courtesy copy will be sent to the employee’s department head.)Applications can be found online (download an application) or picked up at the City of Phenix City Human Resources Department: 1200 8th AvenuePhenix City, AL 36867Ph: 334 448-2706Applications are available for pick up and drop off on Mondays from 2 to 5 p.m., Eastern Time, and Tuesdays, Wednesdays, and Thursdays from 10 a.m. until 2 p.m., Eastern Time. You may also email your completed application with the required supporting documents.
Date Needed: ASAPNumber of Employees Requested: OneWork Hours: VariesPosition Status: Full-timeReason Needed: ReplacementReports to: Telecommunications SupervisorJob SummaryUnder general supervision monitors multi-channel radio to dispatch fire, police and emergency medical services, provides emergency and non-emergency assistance to callers; using CAD system documents information pertaining to call; performs radio check of dispatching equipment to ensure proper operability, briefs staff on current activities and notifies fire and police personnel using digital paging system; maintains records, files and retrieves documents as needed, researches and retrieves documents, updates various lists, searches files, compiles information and prepares routine reports as directed and perform additional duties in support of the department as needed or upon request.Essential Job Duties & ResponsibilitiesThe following duties are normal for this position. The omission of specific statement of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this position. Other duties may be required, assigned and expected aside from those set forth below to address operational needs and changing operational practices.Answering 911 emergency and non-emergency calls, determine the nature of the call and type of assistance required and dispatch of proper fire, police and/or ambulance servicesUtilization of CAD system to document information on incoming calls and providing callers with information and instructions as determined necessaryReceives calls/radio traffic from officers during routine traffic stops and provides requested information to officers such as driver license and tag informationOperates two way radio to communicate with fire, police and ambulance servicesUtilizing digital paging system to notify fire and police personnel of messagesUtilizing E-911 map book to locate addresses and other information needed in dispatchingMaintaining list of emergency dispatching radio codes and interpretationsMaintaining file of frequently called numbersUsing ACIC/NCIC database, searches and retrieves criminal/driver history as requestedEnter Paw Report information into NCIC to ensure property is not stolenMaintenance of ACIC/NCIC log of criminal history checksMaintenance of other logs to include calls places, faxes sentAssist lobby visitors needed officer assistanceRetrieval of warrants and distribution to proper personnel, removing warrants from system once executedUsing audio recorders, plays back calls to obtain any missed information Training of new dispatch personnelProvides assistance/guidance to other dispatch staff when needed/requiredPerform daily radio check for emergency dispatching equipment to ensure proper operabilityComplete daily equipment checklist at end of shiftBrief oncoming shift of current activities and reviews bulletin board for special notificationsAttending training, workshops or seminars as assignedQualificationsEducation & Experience GuidelinesAny combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities required for this position would be: Education/TrainingHigh School Diploma or GED RequiredExperiencePrior Dispatching experience preferred.Licenses or Certifications RequiredValid Driver’s License, CPR (obtain within 3 months of hire), meet NCIC qualificationsThe following generally describes the knowledge and abilities required in order to successfully perform the assigned duties of the position: Knowledge of: Office procedures and methods to include communications and records managementAdministrative requirements of Public SafetyCity of Phenix City emergency management systemAbility to: Operate standard office equipment such as computers, fax machines and copiersUtilize a computer to enter text or numerical data as well as retrieve data from various systemsRead and comprehend slightly complex administrative materialProduce accurate and clear written communicationPerform simple calculations regarding numerical problemsMaintain composure during high stress situationsWork in a constant state of awareness and in a safe mannerPhysical Demands & Working EnvironmentThe conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. In compliance with the Americans with Disabilities Act, the city encourages both prospective and current employees to discuss potential accommodations needed to perform the essential duties of this position.Environment: Work location will primarily be in a standard office setting.Physical Demands: See accompanying page for detailsKey Working Relationship: Public Safety personnel, Citizens and other dispatch personnel.How to Apply Applications for this position will be accepted until a pool of 20 applications is received or the position is filled, whichever comes first. Current city employees wishing to apply should send Internal Job Application provided by the Human Resources Department to the HR Director by the deadline stated. (A courtesy copy will be sent to the employee’s department head.)Applications can be found online (download an application) or picked up at the City of Phenix City Human Resources Department: 1200 8th AvenuePhenix City, AL 36867Ph: 334 448-2706Applications are available for pick up and drop off on Mondays from 2 to 5 p.m., Eastern Time, and Tuesdays, Wednesdays, and Thursdays from 10 a.m. until 2 p.m., Eastern Time. You may also email your completed application with the required supporting documents.
