Water Customer Service Assistant Manager

CITY OF PHILADELPHIA APPLICATION INFORMATION

Thank you for your interest in employment with the City of Philadelphia. Please refer to the important information below regarding this job opportunity.

1. You must complete the entire application process, provide accurate and up to date contact information, and submit all certifications, required licenses, and relevant documentation with each application or email the documents as an attachment to the Human Resources Representative listed below prior to the date of the exam.

2. Notification of application approval, disapproval, and testing dates will be sent within the three-week period prior to May 19, 2025. Applicants are responsible for regularly checking their email and providing any additional information requested or application status appeals within the two-week period listed in the notice.

You should add Phila.OHR@phila.gov>, and the analyst email listed below to your address book or list of trusted contacts to prevent notices from being marked as spam by your e-mail provider.

3. The analyst responsible for reviewing applications and additional documentation for this job opportunity is:

Max Stklovsky

City of Philadelphia – Office of Human Resources

1401 JFK Blvd., Room 1530

Philadelphia, PA 19102-1675

Phone: 215-686-3087

Fax: 215-686-0861
Email: Max.Stklovsky@phila.gov

4. For all other inquiries please contact Customer Service at 215-686-0880 or email hrhelpdesk@phila.gov

The following statement represents the minimum training and experience standards which will be used to admit or reject applicants for tests. Candidates must meet requirements within 30 days after the last date for filing applications.

1. CIVIL SERVICE STATUS:

Presently employed by the City of Philadelphia with permanent Civil Service status in the Water Department with a performance rating of Satisfactory or higher.

AND

ALL SPECIALTIES

2. EDUCATION: Education equivalent to the completion of the twelfth school grade

FIELD OPERATIONS SPECIALTY

AND

3. GENERAL EXPERIENCE: Three years of experience at the full performance level performing utility field customer service work or semi-skilled metering work in the disassembly, repair and installation of large and complex water meters in the Water Department’s Operations Administration section.

OR

Three years of experience as a Construction Trades Inspector in the area of specialization of plumbing in the Water Department’s Operations Administration section.

OR

Three years of experience at the first supervisory level, supervising a staff of employees engaged in operations support or performing advanced administrative services work in the Water Department’s Operations Administration section.

AND

4. SPECIFIC EXPERIENCE: Two years of experience performing utility field customer service work at the first supervisory level, directing the day-to-day field operations in the Water Department’s Operations Administration section.

OR

Two year of experience as a Construction Projects Technician Supervisor in the plumbing repair assignment area in the Water Department’s Operations Administration section.

OR

Two years of experience at the first supervisory level, supervising a large, specialized clerical and technical staff engaged in office management functions of a non-confidential or confidential nature in the Water Operations Administration section.

NOTE: Selective Factor Certification may be utilized, as needed, to fill specific positions.
In accordance with Civil Service Regulation 11.032 – Selective Factor Certification – the appointing authority may request certification of eligible candidates with the specified experience to fill specific positions in this class. Certification to fill such positions will be made from the two highest ranking eligible candidates on the eligible list who possess the specified qualification.

City of Philadelphia classes which typically meet the specific experience:

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What We Offer:
Impact – The work you do here matters to millions.
Growth – Philadelphia is growing, why not grow with it?
Diversity & Inclusion – Find a career in a place where everyone belongs.
Benefits – We care about your well-being.

The City of Philadelphia is a Public Service Loan Forgiveness Program qualified employer.

Learn more here: https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr@phila.gov. For more information, go to: www.phila.gov/humanrelations

The City of Philadelphia is committed to ensuring access to Civil Service examinations by providing appropriate accommodation for candidates with documented medical or religious reasons. Candidates may request accommodation for a Civil Service examination by contacting the Office of Human Resources (OHR) at 215-686-2350. The accommodation process is interactive and requires cooperation and communication between the applicant and OHR. Decisions will be made on a case-by-case basis using the required documentation that is submitted. Requests are to be made in a timely manner prior to the scheduled date of the Civil Service examination.



Only an on-line application will be accepted for this exam. Paper applications will not be accepted.

Computers are available in the 3-1-1 Walk-In Center located in Room 167 of City Hall (Weekdays from 9 AM to 5 PM) and at your local Philadelphia Free Library branch.

For inquiries regarding City employment, contact the Office of Human Resources Monday through Friday between 8 AM and 4 PM by telephone at 215-686-0880 or by email at hrhelpdesk@phila.gov

ALL Applications must be received by the end of business on May 4, 2025.

Your application will be rejected, and you will be disqualified from competing in this examination if you:

1) Do not provide your complete and accurate social security number.
2) Attempt to practice fraud or deception in the preparation of this application

All correspondence and notifications will be sent to your e-mail address or postal address listed in the contact information (address, phone #, e-mail) of your account profile. Your contact information will be automatically updated each time you submit an application for employment. It is your responsibility to change your contact information and to ensure that it is correct.

If you provide an e-mail address, all correspondence regarding this examination will be sent to you by e-mail. You should add Phila.OHR@phila.gov and Max.Stklovsky@phila.gov to your address book or list of trusted contacts to prevent notices from being marked as spam by your e-mail provider.

Please call the Office of Human Resources at 215-686-0880 or email hrhelpdesk@phila.gov if you have any questions.

Information concerning employment with the City of Philadelphia may be found at:

Facebook @PhilaOHR

Twitter @PhilaOHR

Youtube @PhilaOHR

ELIGIBLE LIST

DEPARTMENTAL-ONLY PROMOTIONAL: Only a departmental promotional eligible list for the Water Department will be established as a result of this examination.

Candidates who pass the exam and are placed on the civil service list will be retained on the list for a minimum of one year and a maximum of two years after the establishment of the Eligible List.

PREFERENCE FOR PHILADELPHIA RESIDENTS:
Candidates who have maintained a bona fide residence in Philadelphia for at least one year prior to the date of the civil service examination shall have priority over all other persons receiving an identical test score. If you have maintained a bona fide residence in Philadelphia for at least one year immediately preceding May 19, 2025, you are eligible to claim residency preference.

To receive such preference, candidates must respond to the question regarding residence later in this form.

The response on this application will be used to determine eligibility for preference for residents. Documentation of residence may be required if there is any question as to whether you meet the residency preference requirements.

If an applicant does not respond to the appropriate residence question, it will be assumed that the applicant does not qualify for residence preference. Eligibility for residence preference must be determined by the date of the test administration. No requests for residence preference will be granted after the test administration.

TRAINING AND EXPERIENCE EVALUATION:

Applicants will be evaluated and scored based upon their training and experience credentials. Applicants will not be asked to appear to take a scheduled examination.

Scores in the Training and Experience Evaluation will be based on documentation of education and experience provided by the candidate. To receive full credit for your education and experience, you should submit all relevant documentation including college transcripts, licenses, certifications, paid out of class documentation, etc. and provide a detailed description of your education, experience, and credentials.

An Eligible List will be established the week of May 19, 2025. Please note that this date may change.