What are the responsibilities and job description for the Regional Customer Service Manager / Assistant Manager position at Hire Velocity?
As the Patient Care Coordinator, you will ensure high quality health care by serving as the patient's medical liaison among the practice, hospital, support services, and payors. Collaborate with various departments to assure the best customer experience.
Your Primary Duties and Responsibilities included the following
- Receive and enter orders into API database assuring medical necessity complies with diagnosed symptoms ordered.
- Schedule patients for sleep studies in a timely manner and in accordance with company policy.
- Obtain demographic / medical information from patients during scheduling process.
- Inform, educate and answer physician / patients' questions regarding sleep study process.
- Communicate information received from patients, physician offices, and / or hospitals to the appropriate Persante employee(s) for action and follow-up.
- Assure customer call turn around times are exceeded.
- Review and verify source materials to determine accuracy and completeness of information according to Medicare-specified standards; follows up to correct or complete data.
- Relies on instructions and pre-established guidelines to perform the functions of the job.
- Learns how to appropriately apply department procedures & policies. Escalates issues to supervisor for guidance.
- Performs a wide variety of tasks as assigned. A certain degree of creativity and latitude is required. Supports and adheres to HIPAA guidelines.
As with any job, other duties may be assigned to you as appropriate.
Your Secondary Duties and Responsibilities
Qualifications
Responsibilities
Benefits
