Water Field Customer Service Supervisor

Announcement Details

Exam Announcement Details

Exam Title Water Field Customer Service Supervisor

Exam Number 7B16-20250120-28-00

Salary $52,905 - $58,245 per year.

Certification Rule Rule of Eight (8)

Competition Department Only Promotional

Department 28 - Water Department

Announcement Date 01/20/2025

Close Date 02/02/2025

General Definition

This is utility field customer service work at the first supervisory level, directing the day to day field operations of field employees in the Water Department’s Operations Administration section. Employees in this class supervise water field operations in one of three areas of assignment: Customer Service, Delinquency & Restoration, or Metering. Employees in the Customer Service assignment supervise field employees responsible for conducting field investigations of customer complaints and claims pertaining to water and sewer services, plumbing violations and emergency repairs and are the issuance and enforcement of Notices of Plumbing Defects when water and sewage violations are found. Employees in the Delinquency & Restoration assignment supervise field employees responsible for conducting field investigations, issuing violations and Notices of Plumbing Defects, collecting payment of delinquent and non-complaint accounts, the shut-off and restoration of delinquent accounts and the shut-off of illegally restored services. Employees in the Metering assignment are responsible for supervising employees engaged in the installation, troubleshooting, testing, and replacement of residential and commercial water meters. Employees in this assignment review and approve proposed utility designs and drawings, investigate construction variances and permit refunds, manage meter testing and inventory and perform investigations for revenue recovery. Communicating in the field with customers, business representatives, and the public to resolve problems and complaints is a significant aspect of the work. Work is performed under the direction of a Water Field Customer Service Assistant Manager.

Union Code A. AFSCME D.C.33 Supervisory

FLSA Code Exempt

Application Procedures

CITY OF PHILADELPHIA APPLICATION INFORMATION

Thank you for your interest in employment with the City of Philadelphia. Please refer to the important information below regarding this job opportunity.

• You must complete the entire application process, provide accurate and up to date contact information, and submit all certifications, required licenses, and relevant documentation with each application or email the documents as an attachment to the Human Resources Representative listed below prior to the date of the exam.
• The analyst responsible for reviewing applications and additional documentation for this job opportunity is:
  
  

Shar Nyinyi

Human Resources Professional 1

City of Philadelphia – Office of Human Resources

1401 JFK Boulevard, Room 1530

Philadelphia, PA 19102-1675

Tel: 215-686-2349

Fax: 215-686-0861

Email: shar.nyinyi@phila.gov

• For all other inquiries please contact Customer Service at 215-686-0880 or email hrhelpdesk@phila.gov
  
  

Minimum Requirements

Minimum Training, Education & Experience

The following statement represents the minimum training and experience standards which will be used to admit or reject applicants for tests. Candidates must meet requirements within 30 days after the last date for filing applications.

• CIVIL SERVICE STATUS :
  
  

Presently employed by the City of Philadelphia with permanent Civil Service status in the Water Department with a performance rating of Satisfactory or higher.

AND

• EDUCATION Education equivalent to the completion of the twelfth school grade
  
  

AND

• EXPERIENCE Two years of experience performing utility field customer service work at the full performance level in the Water Department’s Operations Administration section, in one of three areas of assignment: Customer Service, Delinquency & Restoration or Metering.
  
  

NOTE : Selective Factor Certification may be utilized, as needed, to fill specific positions. In accordance with Civil Service Regulation 11.032 – Selective Factor Certification – the appointing authority may request certification of eligible candidates with the specific experience to fill specific positions in this class. Certification to fill such position will be made from the two highest-ranking eligible candidates on the eligible list who possess the specified experience.

City of Philadelphia classes which typically meet the specific experience:

Water Field Customer Service Representative (7B15)

Physical & Medical Requirements

Ability to physically perform the duties and to work in the environmental conditions required of a position in this class.

Required Licenses & Certifications

Possession of a valid proper class motor vehicle operator’s license as issued by the Common¬wealth of Pennsylvania prior to appointment and during tenure of employment.

Other Requirements

Equivalency Statement(s)

Any equivalent combination of education and experience determined to be acceptable by the Office of Human Resources that has included the specific experience as listed above.

Application Details

Notes to Applicants

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What We Offer

Impact – The work you do here matters to millions.

Growth – Philadelphia is growing, why not grow with it?

Diversity & Inclusion - Find a career in a place where everyone belongs.

Benefits – We Care About Your Well-being.

The City of Philadelphia is a Public Service Loan Forgiveness Program qualified employer.

Learn more here: https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr@phila.gov . For more information, go to: www.phila.gov/humanrelations

The City of Philadelphia is committed to ensuring access to Civil Service examinations by providing appropriate accommodation for candidates with documented medical or religious reasons. Candidates may request accommodation for a Civil Service examination by contacting the Office of Human Resources ( OHR ) at 215-686-2350. The accommodation process is interactive and requires cooperation and communication between the applicant and OHR . Decisions will be made on a case-by-case basis using the required documentation that is submitted. Requests are to be made in a timely manner prior to the scheduled date of the Civil Service examination.

Only an on-line application will be accepted for this exam. Paper applications will not be accepted.

Computers are available in the 3-1-1 Walk-In Center located in Room 167 of City Hall (Weekdays from 9 AM to 5 PM) and at your local Philadelphia Free Library branch.

For inquiries regarding City employment, contact the Office of Human Resources Monday through Friday between 8 AM and 4 PM by telephone at 215-686-0880 or by email at hrhelpdesk@phila.gov

ALL Applications must be received by the end of business on February 2, 2025.

Your application will be rejected, and you will be disqualified from competing in this examination if you:

• Do not provide your complete and accurate social security number.
• Attempt to practice fraud or deception in the preparation of this application
  
  

All correspondence and notifications will be sent to your e-mail address or postal address listed in the contact information (address, phone #, e-mail) of your account profile. Your contact information will be automatically updated each time you submit an application for employment. It is your responsibility to change your contact information and to ensure that it is correct.

If you provide an e-mail address, all correspondence regarding this examination will be sent to you by e-mail. You should add Phila.OHR@phila.gov to your address book or list of trusted contacts to prevent notices from being marked as spam by your e-mail provider.

Please call the Office of Human Resources at 215-686-0880 or email hrhelpdesk@phila.gov if you have any questions.

Information concerning employment with the City of Philadelphia may be found at:

https://www.phila.gov/departments/office-of-human-resources/

https://www.phila.gov/departments/office-of-human-resources/jobs/civil-service-faqs/

www.facebook.com/PhilaOHR

www.twitter.com/PhilaOHR

www.youtube.com/@PhilaOHR

Www.linkedin.com/showcase/philahr

ELIGIBLE LIST

DEPARTMENTAL - ONLY PROMOTIONAL : Only a departmental promotional eligible list for the Water Department will be established as a result of this examination.

Candidates who pass the exam and are placed on the civil service list will be retained on the list for a minimum of one year and a maximum of two years after the establishment of the Eligible List.

Preference For Philadelphia Residents

Candidates who have maintained a bona fide residence in Philadelphia for at least one year prior to the date of the civil service examination shall have priority over all other persons receiving an identical test score. If you have maintained a bona fide residence in Philadelphia for at least one year immediately preceding February 27, 2025, you are eligible to claim residency preference.

To receive such preference, candidates must respond to the question regarding residence later in this form.

The response on this application will be used to determine eligibility for preference for residents. Documentation of residence may be required if there is any question as to whether you meet the residency preference requirements.

If an applicant does not respond to the appropriate residence question, it will be assumed that the applicant does not qualify for residence preference. Eligibility for residence preference must be determined by the date of the test administration. No requests for residence preference will be granted after the test administration.

Projected Exam Date

This examination will be scheduled for February 27, 2025. Please note that this examination date is subject to change.

Candidates must have access to a desktop computer or laptop, with internet access. If you do not have internet access, please contact the analyst listed on this announcement.

An Eligible List will be established the week of March 10, 2025. Please note that this date may change.

Test Review

In accordance with Civil Service Regulation 9.091B, candidates will have 30 days after the results have been mailed to review their test and to file appeals to the key answers. Call 215-686-0880 if you wish to schedule a Test Review.

Assigned to (view only)

Assigned to Shar Nyinyi

Parts & Weights

Part Computer-Based Multiple Choice Exam

Weight 90%

Part Seniority Rating

Weight 10%