Airport Operations Assistant

About This Position

Approximately 48 million passengers traveled through Phoenix Sky Harbor International Airport in 2023, one of the busiest airports in the country in the nation's 5th largest city. Sky Harbor is the largest of three airports in the Phoenix Airport System (Phoenix Sky Harbor, Deer Valley, and Goodyear airports) which is operated by the City of Phoenix Aviation Department and has an economic impact of $38 billion annually.

The Aviation Department has several vacancies for the Airport Operations Assistant position. Airport Operations Assistants will perform a variety of safety, security, and customer service tasks in airside and landside operations at the airport.

Typical Duties Include

• Extensive face-to-face public contact.
• Handling inquiries and complaints from airport users.
• Performing traffic, pedestrian, and crowd control functions.
• Responding to and aiding during aircraft and other emergencies.
• Conducting airport operational, safety, and security inspections as prescribed by federal regulations.
• Taking appropriate actions to ensure compliance with airport and federal rules and regulations, as well as Phoenix City Code.
  
  
  

IDEAL CANDIDATE

• Knowledge and experience of Part 139 Airfield and Part 1542 Security regulations and procedures is a plus.
  
  
  

SALARY

Pay Range: $20.02 to $35.96 per hour.

Hiring Range: $20.02 to $24.34 per hour.

Pay Range Explanation

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
  
  
  

Benefits

A comprehensive benefits package is offered which includes:

• Traditional pension with employer and employee contributions, click here for more details: Pension Information
• 401(a) and 457 plans with employer contributions
• Choice of generous medical HMO, PPO, or HSA/HDHP plans
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
• Wellness incentive of up to $720 annually
• Dental, vision, and life insurance options
• Employer paid long-term disability
• Free Bus/light rail pass
• Tuition reimbursement program up to $6,500 per year
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
• Federal Student Loan Forgiveness offered through Savi
  
  
  

For more details, visit: Unit 003 Benefits

Minimum Qualifications

• Two years of experience serving as a security guard at a major international airport.
• Other combinations of experience and education which meet the minimum requirements may be substituted.
• The City job description can be found here .
• This position requires:
• Working irregular hours, second and/or third shifts, weekends, holidays, and evenings.
• Working outside in a variety of environmental extremes such as heat, cold, rain, air pollution, and dust.
• Walking for prolonged periods which may include walking over rough, uneven, or rocky surfaces.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• The following list is not all inclusive but are TSA general factors for disqualification of employment for working at Phoenix Sky Harbor International Airport. Other factors will be assessed that may also lead to disqualification. Qualified candidates should consider these factors when applying. Aviation Employment Disqualifiers .
• Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
• For information regarding pre-screening and driving positions, click here .
  
  

Preferred Qualifications

The minimum qualifications listed above, plus:

• Experience working with and assisting customers in varying stressful situations.
• Experience resolving customer issues and providing information to the public in a friendly manner.
• Aviation Management Development Program (MDP) and Certified Member of AAAE is a plus.
• Airport Certified Employee (ACE) AAAE in Airport Operations or Airport Security or Airport Communications is a plus.
• Classes completed towards a Bachelor's degree in Aviation, such as Aviation Management, Safety Science, Global Security and Intelligence Studies, or any other Aviation related field is a plus.
  
  
  

RECRUITMENT DATES

Recruitment closes June 20, 2024. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list.This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

How To Apply

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

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• Job interviews may be held by video or audio conference.
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• Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance. Click here for more information.
• Explore other Employment Opportunities with the City of Phoenix .
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• If you need assistance applying for this job, please contact our HR Connection Center at (602) 495-5700 .
  
  
  

REFERENCE

Airport Operations Assistant, JC:24010, ID# 54590, 6/12/2024, USM, GO, Benefits: 003

Building the Phoenix of tomorrow.

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City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.