What are the responsibilities and job description for the Crisis Intervention Specialist - Phoenix Fire Community Assistance Program position at City of Phoenix?
About This Position
The Crisis Intervention Specialist plays a critical role in providing immediate support and intervention to individuals, families, and community members who have experienced traumatic events, behavioral health crises, or substance use emergencies. This position involves responding to 9-1-1 calls for service as a single unit response, or a co-response team with fire or police personnel to address urgent needs in person. Follow-up with individuals may be conducted in-person or by phone.
Crisis Intervention Specialists develop and implement complex casework plans and counseling strategies tailored to the unique needs of each individual. Responsibilities include conducting comprehensive assessments to determine needs and risk factors, including evaluations of potential danger to self (DTS) or danger to others (DTO). The role also requires motivational interviewing techniques to assess eligibility for social services, identify barriers to access, and provide short-term counseling or case management support. Specialists facilitate transportation to appropriate care facilities or social service agencies, ensuring a seamless transition for individuals served.
In this position, successful candidates work collaboratively with other Crisis Intervention Specialists and Peer Support Specialists while maintaining a high degree of independence. Strong skills in engagement, de-escalation, and handling high-level referrals efficiently are essential for a candidate to possess. Candidates will demonstrate sound decision-making, adhering to regulations and agency policies and procedures while addressing customer concerns with diplomacy and professionalism.
The Crisis Intervention Specialist role is ideal for individuals skilled in crisis response, mental health and substance use disorder community resources, motivated by the desire to make a tangible impact on the lives of those in need, and able to navigate complex situations with confidence and empathy.
Priority Fill
This position is a shift work position, which may require non-traditional work hours, including working nights, holidays, and weekends. Non-traditional work schedules include:
Pay Range: $23.74 to $44.77 per hour.
Hiring Range: $23.74 to $30.31 per hour.
Pay Range Explanation
A comprehensive benefits package is offered which includes:
Minimum Qualifications
The minimum qualifications listed above, plus:
Recruitment closes January 27, 2025. All materials must be received by 11:59 p.m. on this date.
This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.
How To Apply
Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.
WE ARE HERE TO HELP
Crisis Intervention Specialist, JC:07170, ID# 56749, 1/13/2025, USM, AW, Benefits:007
Building the Phoenix of tomorrow.
#DoWorkThatMakesPhoenixWork
City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.
The Crisis Intervention Specialist plays a critical role in providing immediate support and intervention to individuals, families, and community members who have experienced traumatic events, behavioral health crises, or substance use emergencies. This position involves responding to 9-1-1 calls for service as a single unit response, or a co-response team with fire or police personnel to address urgent needs in person. Follow-up with individuals may be conducted in-person or by phone.
Crisis Intervention Specialists develop and implement complex casework plans and counseling strategies tailored to the unique needs of each individual. Responsibilities include conducting comprehensive assessments to determine needs and risk factors, including evaluations of potential danger to self (DTS) or danger to others (DTO). The role also requires motivational interviewing techniques to assess eligibility for social services, identify barriers to access, and provide short-term counseling or case management support. Specialists facilitate transportation to appropriate care facilities or social service agencies, ensuring a seamless transition for individuals served.
In this position, successful candidates work collaboratively with other Crisis Intervention Specialists and Peer Support Specialists while maintaining a high degree of independence. Strong skills in engagement, de-escalation, and handling high-level referrals efficiently are essential for a candidate to possess. Candidates will demonstrate sound decision-making, adhering to regulations and agency policies and procedures while addressing customer concerns with diplomacy and professionalism.
The Crisis Intervention Specialist role is ideal for individuals skilled in crisis response, mental health and substance use disorder community resources, motivated by the desire to make a tangible impact on the lives of those in need, and able to navigate complex situations with confidence and empathy.
Priority Fill
This position is a shift work position, which may require non-traditional work hours, including working nights, holidays, and weekends. Non-traditional work schedules include:
- 0800-1800 (8AM to 6PM) Sunday-Wednesday
- 0830-1830 (8:30AM to 6:30PM) Sunday-Wednesday
- 1500-0100 (3PM to 1AM) Sunday-Wednesday
- 1700-0300 (5PM to 3AM) Sunday- Wednesday & Wednesday - Saturday
- 1800-0400 (6PM to 4AM) Wednesday - Saturday
- 2030 -0630 (8:30PM to 6:30AM) Wednesday-Saturday
- 1000-2000 (10AM to 8 PM) Sunday - Wednesday & Wednesday - Saturday
- 2000-0800 (8PM to 6AM) Sunday - Wednesday & Wednesday - Saturday
- 0600-1600 (6AM to 4 PM) Sunday - Wednesday & Wednesday - Saturday
- 1600-0200 (4PM to 2 AM) Sunday - Wednesday & Wednesday - Saturday
- Knowledge of responses to traumatic incidents, substance use disorder, behavioral health experience, and grief responses.
- Thrive in a fast-paced environment and manage stressful situations with competing deadlines accurately and efficiently.
- Possess strong computer skills with a working knowledge of all Microsoft applications, including PowerPoint, and procurement procedures.
- Ability to work with diverse groups of individuals and create and maintain a positive work environment that encourages input and feedback from team members and supervisors.
- An ability to adjust quickly to change, open to working with first responders, individuals with lived experience, and other professional entities.
- Ability to work as a team player.
- Proficiency in Spanish or another language in addition to English, desired though not required.
- Intermediate level computer proficiency using Microsoft Word and Excel.
Pay Range: $23.74 to $44.77 per hour.
Hiring Range: $23.74 to $30.31 per hour.
Pay Range Explanation
- Pay range is the entire compensation range for the position classification.
- Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
A comprehensive benefits package is offered which includes:
- Traditional pension with employer and employee contributions, click here for more details: Pension Information
- 401(a) and 457 plans with employer contributions
- Choice of generous medical HMO, PPO, or HSA/HDHP plans
- Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
- Wellness incentive of up to $720 annually
- Dental, vision, and life insurance options
- Employer paid long-term disability
- Free Bus/light rail pass
- Tuition reimbursement program up to $6,500 per year
- Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
- Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
- Federal Student Loan Forgiveness offered through Savi
Minimum Qualifications
- Two years experience in crisis intervention, counseling, or working with crime victims.
- Bachelor's degree in social work, psychology, counseling or related field.
- A Master's degree in the same disciplines is preferred and will count toward one year of the required experience.
- Other combinations of experience and education that meet the minimum qualifications may be substituted.
- The City job description can be found here .
- All finalists for positions are subject to a criminal background check applicable to the department or position.
- Candidates who receive a conditional offer of employment must be fingerprint ed and will have their fingerprint s used to check the Criminal History Records of the State of Arizona Department of Public Safety and the Federal Bureau of Investigation. Any records returned will be reviewed to determine the candidate's suitability for the job.
- Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
- For information regarding pre-screening and driving positions, click here .
The minimum qualifications listed above, plus:
- Experience:
- Supervising staff and volunteers.
- Providing customer service to a diverse population.
- Completing case note documentation and report writing.
- Developing resources and/or working with community partners.
- Providing on-scene crisis and behavioral health services.
- Providing outreach, community-based social services, and resources.
- Victim Services: Experience working with domestic violence, sexual violence, and homicide.
- Homeless Services: Experience providing homeless and crisis intervention services, including community-based services and resources.
Recruitment closes January 27, 2025. All materials must be received by 11:59 p.m. on this date.
This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.
How To Apply
Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.
WE ARE HERE TO HELP
- Job interviews may be held by video or audio conference.
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- If you need assistance applying for this job, please contact our HR Connection Center at (602) 495-5700 .
Crisis Intervention Specialist, JC:07170, ID# 56749, 1/13/2025, USM, AW, Benefits:007
Building the Phoenix of tomorrow.
#DoWorkThatMakesPhoenixWork
City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.
Salary : $720 - $6,500
