End-Point Systems Technician (Senior User Technology Specialist)

About This Position

The City of Phoenix is honored to be recognized on the Forbes list of America's Best-In-State Employers 2024. This prestigious award is presented by Forbes and Statista Inc., the leading statistics portal and industry ranking provider. https://www.phoenix.gov/newsroom/human-resources-news/3215.html

With more than 14,000 employees working across 41 departments, the City of Phoenix offers opportunity for career growth and advancement. Whether you're an experienced professional or just starting your career, working in public service offers many rewards! Be a part of building the Phoenix of tomorrow.

The Information Technology Services Department is seeking a motivated and experienced End-Point Systems Technician - Tanium (MS SCCM equivalent) to join our dynamic Information Technology Endpoint Systems Management team. In this role, you will be responsible for the day-to-day administration, maintenance, and optimization of our Tanium endpoint management platform. You will play a crucial role in ensuring the security, stability, and performance of our endpoint environment through effective provisioning, deployment, and management of Tanium solutions.

Responsibilities Include

Tanium Platform Administration (or MS SCCM/MECM equivalent):

• Administer and maintain the Tanium platform, including endpoint infrastructure, modules, and configurations.
• Monitor system health, performance, and capacity, proactively identifying and resolving issues.
• Implement and maintain security best practices within the Tanium environment.
  
  
  

Endpoint Provisioning And Deployment

• Develop and implement Tanium sensor and package deployment strategies for software, patches, and configurations.
• Automate endpoint provisioning and deployment processes using Tanium Deploy and other relevant tools.
• Manage and troubleshoot software deployments, ensuring successful and efficient rollouts.
• Create and maintain deployment documentation.
  
  
  

Patch Management

• Utilize Tanium Patch to manage and deploy security patches and software updates across the endpoint environment.
• Develop and maintain patch deployment schedules and policies.
• Monitor patch compliance and generate reports.
  
  
  

Asset Management And Reporting

• Utilize Tanium Asset to maintain accurate endpoint inventory and generate reports.
• Develop and maintain Tanium reports and dashboards to provide insights into endpoint health and compliance.
• Analyze data to identify trends and potential issues.
  
  
  

Troubleshooting And Support

• Provide Tier 2/3 support for Tanium-related issues, troubleshooting complex problems and providing timely resolutions.
• Collaborate with other IT teams to resolve endpoint-related incidents.
• Document troubleshooting procedures and solutions.
  
  
  

IDEAL CANDIDATE

• Strong understanding of endpoint provisioning, deployment, and patch management processes.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Knowledge of common operating systems, such as Windows and Linux.
• Knowledge of security frameworks and compliance standards (e.g., NIST, CIS).
  
  
  

SALARY

Pay Range: $82,451.20 to 110,510.40/annually.

Hiring Range: $82,451.20 to $100,235.20/annually.

Pay Range Explanation

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
  
  
  

Benefits

A comprehensive benefits package is offered which includes:

• Traditional pension with employer and employee contributions, click here for more details: Pension Information
• 401(a) and 457 plans with employer contributions
• Choice of generous medical HMO, PPO, or HSA/HDHP plans
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
• Wellness incentive of up to $720 annually
• Dental, vision, and life insurance options
• Employer paid long-term disability
• Free Bus/light rail pass
• Tuition reimbursement program up to $6,500 per year
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
• Federal Student Loan Forgiveness offered through Savi
  
  
  

For more details, visit: Unit 007 Benefits

Minimum Qualifications

• Two years of experience in systems applications analysis, programming or telecommunications functions utilizing a variety of PC, server, switching, routing, and multiplexing hardware and software.
• 15 hours of appropriate information technology course work including training or experience with one or more work station computers and one or more programming languages and one or more operating systems.
• Other combinations of experience and education that meet the minimum qualifications may be substituted.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• For information regarding pre-screening and driving positions, click here .
• The City job description can be found here .
  
  
  

Preferred Qualifications

The minimum qualifications listed above, plus:

• Three years of experience managing Endpoints/Workstations.
• Three years of experience using Endpoint Management.
• Two years of experience working with OS Bundle/Provision/Imaging.
• Two years of experience using scripting languages (e.g., PowerShell, Python).
• Two years of experience with automation and scripting.
• Two years of experience with standard, SOP, and Change Control Process.
• Experience working in a large enterprise environment.
• Experience with Tanium platform administration, including module configuration and management.
• Experience with software deployment tools.
• Equivalent experience in Microsoft SCCM/MECM may be considered.
• Tanium Certified Administrator (TCA), Tanium Certified Operator, or other relevant certifications.
  
  
  

RECRUITMENT DATES

Recruitment closes April 17, 2025. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

How To Apply

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

During the online application process, you will provide responses to questions regarding your experience and qualifications. Information you provide in these questions should align to the information in your resume. Information not consistent with your resume may not be considered when determining your education and/or experience level.

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• If you need assistance applying for this job, please contact our HR Connection Center at (602) 495-5700 .
  
  
  

REFERENCE

Senior User Technology Spec, JC:09790, ID# 57561, 4/3/2025, USM, KA, Benefits:007

Building the Phoenix of tomorrow.

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City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.