Facility Contract Compliance Specialist - Aviation Department

Over 50 million passengers traveled through Phoenix Sky Harbor International Airport in 2024, one of the busiest airports in the country in the nation's 5th largest city. Sky Harbor is the largest of three airports in the Phoenix Airport System (Phoenix Sky Harbor, Deer Valley, and Goodyear airports) which is operated by the City of Phoenix Aviation Department and has an economic impact over $44 billion annually.

The Aviation Department has a vacancy for a Facility Contract Compliance Specialist position. The Terminal Services section of the Aviation Department manages a variety of privately contracted service providers with a combined value of over $30 million a year and is seeking three highly motivated Facility Contract Compliance Specialists with strong communication and problem-solving skills for a high-traffic airport environment who will be responsible for ensuring service providers meet the terms, conditions, and performance expectations as outlined in their contracts. Some contracted services include but are not limited to, janitorial, custodial, pest management, odor control, window cleaning, high dusting, regulated trash, carpet and floor maintenance, and other various facilities services such as fire protection services.

Key responsibilities for this role are:

Contract Compliance & Oversight

• Monitor service contractors to ensure compliance with contract terms, performance standards, and regulatory requirements.
• Interpret contract contents to contractors when required.
• Conduct regular site inspections and audits of airport facilities, including terminals, restrooms, lounges, baggage claim, public areas and buildings to ensure they are clean, safe and well-maintained.
• Evaluate vendor adherence to KPIs, including cleanliness, response times, staffing levels and quality control measures.
• Observe and document non-compliance issues and coordinate corrective actions with contractors.

Performance Monitoring & Reporting

• Develop and maintain inspection checklists, compliance reports, and contractor performance dashboards.
• Track and analyze key performance data to identify trends and recommend improvements.
• Prepare reports and presentations for senior management on contract compliance, vendor performance, and operational issues.

Vendor Coordination & Issue Resolution

• Serve as quality control liaison between internal and external stakeholders and the contractor.
• Address complaints, service deficiencies, and operational concerns in a timely manner.
• Ensure that vendors adhere to OSHA regulations, airport security Rules & Regulations, and environmental health & safety policies.

Process Improvement & Best Practices

• Recommend enhancements to custodial service standards and operational efficiency.
• Assist in developing policies and procedures for contract compliance and vendor accountability. Safety.
• Respond and assist where needed in all airport emergencies.

Currently, there are three vacancies during the 3rd shift within the Aviation Department. The schedule for the available positions are:

• Monday - Friday, 10:00 PM - 6:30 AM

• Detail-oriented with strong auditing and reporting skills.
• Able to read and analyze moderately complex contracts.
• Problem-solver with the ability to identify issues and implement solutions.
• Customer conflict resolution skills to address contract disputes and vendor challenges.
• Advanced proficiency in Microsoft Office Suite (Excel, Word, Outlook) and compliance tracking software.
• Strong reading, writing, and verbal skills; effectively communicate messages and information in a professional manner.
• Excellent communicator who can effectively coordinate with contractors, airport personnel, and senior leadership.
• Knowledge of airport security regulations related to custodial operations.
• Knowledge of fire extinguisher inspection procedures, including checking pressure gauges, seals, and expiration dates.

Pay Range: $21.02 to $41.63 per hour.

Hiring Range: $21.02 to $26.83 per hour.

Pay Range Explanation:

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

A comprehensive benefits package is offered which includes:

• for more details: Pension Information
• 401(a) and 457 plans with employer contributions
• Choice of generous medical HMO, PPO, or HSA/HDHP plans
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
• Wellness incentive of up to $720 annually
• Dental, vision, and life insurance options
• Employer paid long-term disability
• Free Bus/light rail pass
• Tuition reimbursement program up to $6,500 per year
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
• Federal Student Loan Forgiveness offered through Savi

For more details, visit: Unit 003 Benefits

• Education, experience, and training which provide the ability to interact with management staff as well as service providers, and the ability to analyze and interpret moderately complex contracts using high-level reading and writing skills.
• Other combinations of experience and education which meet the minimum requirements may be substituted.
• Working conditions:
  • Ability to lift up to 50 pounds.
  • Ability to walk long distances and stand for long periods of time, including multiple levels of stairwells.
• The following list is not all inclusive but are TSA general factors for disqualification of employment for working at Phoenix Sky Harbor International Airport. Other factors will be assessed that may also lead to disqualification. Qualified candidates should consider these factors when applying. Aviation Employment Disqualifiers.
• Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
For information regarding pre-screening and driving positions,
• .
• The City job description can be found here.

The minimum qualifications listed above, plus:

Experience with/in:

• Customer service.
• Emergency response.
• Airport environment.
• Report writing or documentation.
• Electronic Work Order Management systems.
• Investigating and resolving customer complaints.
• Site inspections (ex: interior or exterior buildings, offices, etc.).
• Recommending contract changes based on observation needs.
• Contract monitoring, quality control and/or compliance-related experience.
• Preparing draft contract specifications and recommending contract changes based on observational needs.
• Developing policies and procedures for contract compliance and vendor accountability.
• The ability to interpret and analyze facilities-related contracts, and effectively interact with contractors, customers, and management.

Recruitment closes April 17, 2025. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

• Job interviews may be held by video or audio conference.
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• If you need assistance applying for this job, please contact our HR Connection Center at (602) 495-5700.

Facility Contract Compl Spec, JC:80140, ID# 57493, 04/03/2025, USM, GO, Benefits: 003

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City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.