Information Technology Systems Specialist - Public Works

About This Position

The Information Technology Systems Specialist (ITSS) will provide technical support for critical systems supporting the Public Works Department. This role involves troubleshooting, system administration, and process improvement to ensure the stability and performance of IT systems used in Solid Waste operations.

The position works Monday through Friday and is located at Phoenix City Hall. Teleworking may be available up to two days per week upon approval after six months in the position.

Responsibilities Include

• Providing technical support for Public Works systems, including software troubleshooting, hardware management, and vendor coordination.
• Supporting mobile device management, including configuration and troubleshooting of cellular devices.
• Assisting in system administration and maintenance of virtualized environments (VMware/VDI).
• Monitoring system performance and stability to proactively identify and resolve issues.
• Working closely with the technical leads to ensure successful system implementation and upgrades.
• Conducting business analysis and process mapping to improve workflows and system efficiency.
• Participating in site visits and supporting vendors with technical installations and maintenance.
• Reviewing and editing technical and procedural documentation for system configurations and workflows.
• Providing excellent customer service and technical assistance to Public Works staff.
• Preparing reports and documentation with accuracy and attention to detail.
• Supporting scale house technology, including point-of-sale systems and networking configurations.
  
  
  

Some positions will require the performance of other essential and marginal functions depending on work location, assignment, or shift.

IDEAL CANDIDATE

• Excellent written and verbal communication and presentation skills.
• Strong analytical skills with the ability to troubleshoot complex IT issues.
• Ability to work independently and collaboratively with internal and external stakeholders.
  
  
  

SALARY

Pay Range: $76,627.20 to $118,872.00 annually.

Hiring Range: $76,627.20 to $107,806.40 annually.

Pay Range Explanation

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
  
  
  

Benefits

A comprehensive benefits package is offered which includes:

• Traditional pension with employer and employee contributions, click here for more details: Pension Information
• 401(a) and 457 plans with employer contributions
• Choice of generous medical HMO, PPO, or HSA/HDHP plans
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
• Wellness incentive of up to $720 annually
• Dental, vision, and life insurance options
• Employer paid long-term disability
• Free Bus/light rail pass
• Tuition reimbursement program up to $6,500 per year
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
• Federal Student Loan Forgiveness offered through Savi
  
  
  

For more details, visit: Unit 007 Benefits

Minimum Qualifications

• Three years of responsible experience in technical systems software (i.e., data base management telecommunications and operating systems).
• Other combinations of experience and education that meet the minimum requirements may be substituted.
• The City job description can be found here .
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
• For information regarding pre-screening and driving positions, click here .
  
  
  

Preferred Qualifications

The minimum qualifications listed above, plus:

• Bachelor's degree with an emphasis in information systems, computer science, systems engineering or a related technical field.
  
  
  

Experience With

• Studying operational workflows, performing business systems and data analytics, and identifying efficiencies.
• Writing SQL statements.
• IT Project and portfolio management.
• Supporting a virtual desktop infrastructure in an enterprise environment.
• Mobile Device(cellular) management (mobile devices, eBooks, eMedia resources, and technology).
• Providing application performance monitoring, reporting, evaluation, and optimization.
• System patch management, threat monitoring and remediation, and/or evaluating computer systems for security improvements.
• Implementing and overseeing process improvements, programs, and projects.
• Technical support / scale systems / POS and PC hardware troubleshooting.
• System, Technical, and Procedural Documentations. - software configuring or testing experience, including documentation
• Working and managing IT vendor's and providing external support.
  
  
  

RECRUITMENT DATES

Recruitment closes March 13, 2025. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

How To Apply

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

WE ARE HERE TO HELP

• Job interviews may be held by video or audio conference.
• If you are in need of computer resources, click here for free options.
• Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance. Click here for more information.
• Explore other Employment Opportunities with the City of Phoenix .
• Subscribe to receive e-mail notifications about new employment opportunities.
• If you need assistance applying for this job, please contact our HR Connection Center at (602) 495-5700 .
  
  
  

REFERENCE

Information Tech Systems Spec, JC:09560, ID# 56481, 02/27/25, USM, AJ, Benefits:007

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City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.