Municipal Security Guard - Part Time - Phoenix Public Library Summer Heat Relief

ABOUT THIS POSITION

The Phoenix Public Library is seeking Part-Time Municipal Security Guards for the summer heat relief season. Our foremost commitment is to ensure the safety and security of all visitors in a protected environment. Join our team and be a part of the community dedicated to keeping the library safe and secure for all!

The Municipal Security Guard's responsibilities include:

• Support evening security efforts in Library Branches that also operate as cooling centers for citizens needing refuge from the heat.
• Work compassionately with customers who may be experiencing homelessness.
• Deescalate and engage with customers who may be experiencing mental health challenges.
• Patrol and observe the activities of persons in and around City facilities.
• Provide customer service, assess problems, and exercise tact and judgment to resolve them.
• Monitor live video screens and foot patrol the building, grounds, and parking lots to observe unusual behavior and to prevent vandalism.
• Prevent unauthorized access to restricted areas.
• Remain at a fixed post to observe activities.
• Answer routine inquiries and direct customers to appropriate areas.
• Complete log entries and incident reports.
• Ensure that all customers and staff have vacated the building at closing and perform a security check of all doors and windows.
• Enforce correction of infractions through verbal warning.
• Remove customers from buildings as needed and detain more serious offenders for proper authorities.
• Escort personnel from the building after hours.

The heat relief program runs from May 1st through September 30th. Part-time opportunities are available at the Cholla, Harmon, and Yucca libraries. Work hours are 4:15 p.m. - 10:15 p.m., five days a week, including weekends and holidays.

IDEAL CANDIDATE

• Can operate and monitor CCTV systems with attention to detail and demonstrate a proactive approach to identifying and addressing security concerns.
• Has exceptional problem-solving skills and the ability to remain calm under pressure, especially when assisting customers in emotionally charged or difficult situations.
• Can exhibit strong written and verbal communication skills, able to convey information clearly and professionally.
• Possess strong written communication skills, with the ability to produce clear, concise, and accurate daily activity logs and thorough, detailed incident reports.

SALARY

Pay Range: $20.02 - $32.62 per hour.

Hiring Range: $20.02 - $25.56 per hour.

Pay Range Explanation:

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

BENEFITS

Part-time employees are eligible for earned paid sick time, city training, and free or discounted bus and light rail fares.

MINIMUM QUALIFICATIONS

• High School diploma or general education degree (GED) required.
• Demonstrated ability to do or learn to do security, as shown by prior training and experience.
• Some positions require CPR, general first aid, and AED certification.
• All positions require completion of the Naloxone administration training during the first month of employment.
• The City job description can be found here.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• These positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
• For information regarding pre-screening and driving positions, click here.

Working Conditions Require:

• Availability for the full duration of the summer position, May 1 through September 30, with no more than 5 business days requested for vacation.
• Working irregular hours, weekends, and holidays spanning approximately 22 weeks.
• Performing foot patrol outdoors over irregular terrain in a variety of weather conditions typical of the extreme desert environment.
• Remaining in a standing position for extended periods of time, from one continuous hour up to four total hours at a time per day, while performing a variety of tasks.

PREFERRED QUALIFICATIONS

The minimum qualifications listed above, plus:

• Current certification in First Aid, CPR (Cardiopulmonary Resuscitation), and AED (Automated External Defibrillator) training.
• College coursework in Justice Studies, Management, Business, or other related fields.
• Experience as a Police Officer, Security Guard, or in Military service.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience delivering exceptional customer service in various formats, including in-person interactions, phone calls, and email communication.
• Spanish proficiency is desired, though not required.

RECRUITMENT DATES

Recruitment closes March 10, 2025. All materials must be received by 11:59 p.m. on this date.

This recruitment and any interview process as a result of this recruitment may be used by multiple hiring managers and multiple departments throughout the City to fill any related current or future vacancies; other recruitments and appropriate eligible lists may also be considered.

NOTE: Due to an imminent need to fill this vacancy, interviews for this process will be held on Sunday, March 16, 2025. Candidates selected for an interview will receive an invitation to sign up for an interview time.

HOW TO APPLY

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

WE ARE HERE TO HELP

• Job interviews may be held by video or audio conference.
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• Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance. Click here for more information.
• Explore other Employment Opportunities with the City of Phoenix.
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• If you need assistance applying for this job, please contact our HR Connection Center at (602) 495-5700.

REFERENCE

Municipal Security Guard, JC:80050, ID# 57181, 2/26/2025, 1 mos, AJ, Benefits: PT

Building the Phoenix of tomorrow.

#DoWorkThatMakesPhoenixWork

City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.