Police Communication Operator-Phoenix Police Department - February 2025

About This Position

The City of Phoenix is offering a $7,500 hiring incentive to new hires for Police Communications Operator which will be paid in accordance with A.R. 2.55.

City of Phoenix employees who refer candidates to this position may be eligible for a referral incentive. Candidates must list the name and employee ID number of the current employee.

Are you passionate about helping others and eager to make a meaningful impact in your community? Do you aspire to be part of an exceptional team? If so, this opportunity might be perfect for you. The City of Phoenix is seeking dedicated individuals who are committed to delivering outstanding customer service and joining a distinguished team of 911 operators and dispatchers. Step up to the challenge and become a proud member of this elite team, supporting Phoenix's finest police department as a vital part of our community's safety and service.

Police Communications Operators answer calls from the public and communicate via radio with police officers regarding all types of emergencies and non-emergencies. The City of Phoenix is seeking individuals who demonstrate the ability to calmly work with the citizens of Phoenix and police officers while using a multi-line telephone system, radio network panel, and Computer Aided Dispatch (CAD) system to receive, prioritize, and process calls for police services. Our Police Communications Operators work both as a Call Takers, answering 911/Crime Stop calls, and Radio Dispatchers.

Review the general factors for disqualification regarding police civilian employment here . Learn more about the Police Communications Operator job requirements, hiring process, training, what to expect the first nine months of employment, and work hours by visiting: phoenix.gov/police/joinphxpd911 .

This is a 24-hour a day, 7-day a week operation.

Location: 100 E. Elwood St., Phoenix, Arizona

Please note that the City of Phoenix primarily communicates through the e-mail associated with your profile. We recommend checking this e-mail regularly, as messages may occasionally be filtered into your spam folder.

SALARY

Pay and Hiring Range: $26.18 per hour.

Applicants with previous dispatch experience of one year or more are eligible for salary negotiation.

Pay Range Explanation

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training and internal equity.
  
  
  

Benefits

A comprehensive benefits package is offered which includes:

• Traditional pension with employer and employee contributions, click here for more details: Pension Information
• 401(a) and 457 plans with employer contributions
• Choice of generous medical HMO, PPO, or HSA/HDHP plans
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
• Wellness incentive of up to $720 annually
• Dental, vision, and life insurance options
• Employer paid long-term disability
• Free Bus/light rail pass
• Tuition reimbursement program up to $6,500 per year
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
• Federal Student Loan Forgiveness offered through Savi
  
  
  

For more details, visit: Unit 003 Benefits

Minimum Qualifications

• One year of experience in public contact and clerical work including experience in general typing.
• A high school diploma, home school diploma, or a GED equivalency.
• Other combinations of experience and education that meet the minimum requirements may be substituted.
• Must be able to successfully complete the Police Communications Operator Training Course.
• Requires:
• Accurately typing 40 words per minute (net) from dictation.
• Working any shift during 24/7 operation period.
• Sitting and/or standing at designated workstation for extended periods of time.
• Full disclosure of civilian:
• Driving history/record.
• Background history.
• Financial history.
• The City job description can be found here .
• Positions in the Police Department must meet the background standards that are appropriate to non-sworn positions. The general factors for disqualification are listed here .
  
  

Preferred Qualifications

The minimum qualifications listed above, plus:

• Proficient at entering data and viewing information on multiple computers monitors at the same time.
  
  
  

RECRUITMENT DATES

Recruitment closes February 28, 2025. All materials must be received by 11:59 p.m. on this date.

This recruitment and any interview process as a result of this recruitment may be used by multiple hiring managers and multiple departments throughout the City to fill any related current or future vacancies; other recruitments and appropriate eligible lists may also be considered.

How To Apply

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

WE ARE HERE TO HELP

• Job interviews may be held by video or audio conference.
• If you are in need of computer resources, click here for free options.
• Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance. Click here for more information.
• Explore other Employment Opportunities with the City of Phoenix .
• Subscribe to receive e-mail notifications about new employment opportunities.
• If you need assistance applying for this job, please contact our HR Connection Center at (602) 495-5700 .
  
  
  

REFERENCE

Police Comm Operator, JC:01830, ID# 56994, 2/3/2025, 12 mos., MMN, Benefits:003

Building the Phoenix of tomorrow.

#DoWorkThatMakesPhoenixWork

City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.