Senior User Technology Specialist - Fire Department Technical Services (Temporary)

ABOUT THIS POSITION

Technical Services is a customer service driven section of the Phoenix Fire Department that provides Information Technology solutions to the Phoenix Fire Department and dispatch services to 28 fire agencies located throughout the valley. The Technical Services Section provides leadership, technology planning, implementation, and support of the specialized applications and systems required to meet the growing needs of the Phoenix Fire Department and its dispatch members.

Technical Services is looking to fill a full-time temporary position to assist with the Computer Aided Dispatch (CAD) Modernization project within the Mobile Computer Terminal (MCT) Shop. The temporary position is currently funded through June 2028. This position will perform project assistance, administrative, and hands-on tasks associated with a large-scale hardware deployment. The position will work under the direction of an IT Systems Specialist and be responsible for software image creation, hardware imaging, pre-deployment hardware configuration, fleet software update administration, and IT asset management records. This position will be expected to develop procedures and documentation, identify process improvements, provide training, and track/report project milestones to core CAD modernization project team members.

The primary job duties of this position include the following:

• Microsoft Windows MCT image development.
• Microsoft Deployment Toolkit (MDT) task sequence creation/deployment.
• Ongoing MCT image maintenance.
• Large-scale hardware deployment imaging/configuration.
• Development and execution of MCT software testing sequences.
• Fleet software update package management and deployment administration.
• Active Directory administration associated with MCT software update packages.
• Maintain CAD vehicle/hardware ID records.
• SAP IT Asset Management.
• Develop and document procedures, process improvements, training documentation, and project milestone tracking in an intelligible manner to be transparently shared at both team and organizational levels.

This position will participate in an after-hours support rotation and work in the office 5 days a week at 150 S. 12th St. Phoenix, Arizona. The temporary position will have benefits but will not earn city retirement credits or participate financially into the city's retirement program. If the successful candidate is a current City employee, all benefits will still be applicable, and the employee will still contribute to their pension. Temporary positions are not covered under civil service rules, and thus employment is considered "at-will" and employees may be separated at any time.

SALARY

Pay Range: $78,540.80 to $110,510.40 annually.

Hiring Range:$78,540.80 to $105,248.00 annually.

Pay Range Explanation:

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

BENEFITS

A comprehensive benefits package is offered which includes:

• Traditional pension with employer and employee contributions, click here for more details: Pension Information
• 401(a) and 457 plans with employer contributions
• Choice of generous medical HMO, PPO, or HSA/HDHP plans
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
• Wellness incentive of up to $720 annually
• Dental, vision, and life insurance options
• Employer paid long-term disability
• Free Bus/light rail pass
• Tuition reimbursement program up to $6,500 per year
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
• Federal Student Loan Forgiveness offered through Savi

For more details, visit: Unit 007 Benefits

MINIMUM QUALIFICATIONS

• Two years of experience in systems applications analysis, programming or telecommunications functions utilizing a variety of PC, server, switching, routing, and multiplexing hardware, and software.
• 15 hours of appropriate information technology course work including training or experience with one or more work station computers and one or more programming languages and one or more operating systems.
• Other combinations of experience and education that meet the minimum qualifications may be substituted.
• The City job description can be found here.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• For information regarding pre-screening and driving positions, click here.

PREFERRED QUALIFICATIONS

The minimum qualifications listed above, plus:

Two years of experience:

• Performing Microsoft Windows system administration for a large-scale deployment.
• With Microsoft Systems Center Configuration Manager (SCCM), Microsoft Deployment Toolkit (MDT), Tanium.
• Supporting fleet software update applications such as Motorola Airmobile or New Boundary Technologies Prism Deploy.
• Writing scripts utilizing Windows PowerShell and Batch Files.
• With Active Directory administration.
• Utilizing IT Asset Management Systems such as SAP.

RECRUITMENT DATES

Recruitment closes March 10, 2025. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

HOW TO APPLY

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

WE ARE HERE TO HELP

• Job interviews may be held by video or audio conference.
• If you are in need of computer resources, click here for free options.
• Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance. Click here for more information.
• Explore other Employment Opportunities with the City of Phoenix.
• Subscribe to receive e-mail notifications about new employment opportunities.
• If you need assistance applying for this job, please contact our HR Connection Center at (602) 495-5700.

REFERENCE

Senior User Technology Spec, JC:09790, ID# 57206, 2/20/2025, USM, AW, Benefits:007

Building the Phoenix of tomorrow.

#DoWorkThatMakesPhoenixWork

City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.