Digital Engagement Coordinator

Mayor Gainey’s Vision and Core Principles

 Mayor Gainey’s vision for Pittsburgh is for all to feel safe and welcome in an environment where they can live and thrive. 

 The following principles guide the administration’s leadership approach and delivery of services to employees and constituents:

• Show up
• Serve the people
• Keep them safe
• Diversify
• Spread success

 Office of Neighborhood Services Overview

Situated in the Mayor’s Office, the Office of Neighborhood Services leads customer service and community engagement for the City of Pittsburgh’s operations departments. In 2022, the Office processed approximately 3,000 constituent concerns and participated in nearly 400 community engagements throughout the city’s 90 neighborhoods. This office will experience significant growth in 2023 as it merges with the City’s 311 Call Center and transforms how the City engages constituents about core services, operations, and capital projects.

Position Summary:

The Mayor’s Office of Neighborhood Services seeks a Digital Engagement Coordinator to help build a growing team that is reimagining how the city delivers constituent services. The ideal candidate will be a top-notch communicator who is energized to ensure information about city services and projects is widely spread, accessible, and compelling. They will demonstrate a deep commitment to equitable public engagement models, be bold in questioning the status quo, and be innovative in exploring new ways to communicate with communities who have previously been unheard. The Digital Engagement Coordinator will work in accordance with the policies and goals established by the Mayor's Office.

Department:  Mayor's Office

Posting Type:  Announcement.

Salary:  $60,837 per year.

Union:  Non-union

Civil Service Classification:  Exempt

General Application Requirements:

You must submit or show proof of all of the following at the time of filing your application (unless otherwise indicated below) or your application will be disqualified.  Disqualifications based on any of these General Application Requirements are not subject to a Civil Service appeal.

• Applicants must submit a complete application including education, work experience, a resume (if applicable) and completed supplemental questions.
• Applicants must be or become residents of the City of Pittsburgh prior to employment and remain a resident throughout employment.
  • Click here to view a map of City of Pittsburgh neighborhoods.  

 NOTE:  The City of Pittsburgh, as a matter of policy, conducts pre-employment and promotional background investigations on all candidates being considered for positions.  The background investigation includes but is not limited to criminal background, driver's license and City of Pittsburgh real estate tax payments.  Candidates may be disqualified from consideration for employment based on the results of their background investigation (as it relates to the job for which the applicant is being considered).

NOTE:  Candidates being considered for employment will be required to submit official transcripts to verify of their post-secondary education (college/university, trade school, etc.) prior to being hired by the City of Pittsburgh.  Transcripts must be submitted at the time of any/each job interview you have with the City of Pittsburgh. 

Qualifying Requirements:

Your City of Pittsburgh application will be reviewed and your work experience and education/training will be evaluated to determine if you meet the qualifying eligibility requirements listed below for this position. You will be sent an eligibility letter regarding your eligible/ineligible status.

• WORK EXPERIENCE: The application must show three (3) years of full-time experience in marketing, communications, or a related field.  (Less than full-time experience will be calculated on a pro-rated basis).  
• EDUCATION/TRAINING: The application must clearly show an Associate’s Degree from a fully-accredited institution in Communications, Marketing or Graphic Design (Bachelor's Degree strongly preferred). (See NOTE under the General Application Requirements Section above regarding the verification of education/training). 
• EQUIVALENCY: Education/training and/or work experience may be substituted on a year for year basis if the application clearly shows the required number of years to meet the Total Qualifying Requirement for this position (based on the sum of work experience and education/training listed above). The Total Qualifying Requirement is five (5) years. (See NOTE under the General Application Requirements Section above regarding the verification of education/training).

Civil Service Examinations: If you meet the qualifying requirements listed above, you will be sent a letter of admission (when applicable) for the following examination(s). You must pass the written and/or performance examination(s) in order to have your name placed on the official Civil Service eligibility list for this position. Candidates who receive job offers must pass a medical examination (when applicable) prior to start date.

• Written: None required for this position.
• Performance: None required for this position.
• Medical: None required for this position.

• Conducts a thorough review of Engage, the City of Pittsburgh’s digital engagement platform, to identify opportunities for enhancements and new integrations to better engage the public in the City’s core services and projects.
• Presents results of Engage audit and plans for consistent and equitable management practices. 
• Works closely with City departments to keep individual project pages on Engage up to date.
• Works in close partnership with the Department of Innovation and Performance to build, launch, and manage the Welcoming Communities portal, a Mayor’s Office initiative to increase awareness and understanding of the city’s collective work across each neighborhood.
• Creates and manages Mayor’s Office email marketing program, in close coordination with the Office of Communications. 
• Creates digital outreach assets such as flyers, social media graphics, and online surveys to support community organizing activities and inspire community action.
• Creates a system for collecting and digitizing constituent contact information from colleagues, community meetings, events, constituent calls, and Engage platform.
• Assists with virtual meeting set-up and follow up activities such as sharing chat transcripts and meeting recordings with colleagues and the public.
• Intakes and processes constituent concerns received via social media, and manages timely responses and follow through with other Neighborhood Services team members.
• Develops strong internal partnerships with other Mayor’s Office staff and City departments to ensure the public is engaged in capital projects, infrastructure improvements, budgeting processes, and operational updates.
• Embraces experimentation and stays abreast of emerging trends and best practices in equitable, inclusive, and accessible digital outreach and communications.
• Collaborates with the Mayor’s Office of Communications to propose new models and technologies for the future of digital constituent services.
• Performs other related tasks and duties that are assigned or required.

CLICK HERE to view the full job description including knowledge, skills, and abilities and working conditions for this position. Locate and click on the position title to view the complete job description. 

Salary : $60,837