What are the responsibilities and job description for the PUBLIC SAFETY DISPATCHER position at City of Plantation, Florida?
Description
This is a non-exempt position, which is telecommunications work in operating a radio system to dispatch and communicate with police and fire units in a Police/Fire Telecommunications Center. Work is performed under the direction of the Lead Dispatcher.
Employees are hired as AT WILL employees that serve at the pleasure of the City and may be terminated at any time with or without cause.
Examples of Duties
Duties include the reception and transmission of information by telephone, radio and computer in a variety of related duties.
Operates teletype machine to access National and Florida crime information centers pursuant to State standards.
Receives and disseminates information by telephone and radio.
Determines the nature and priority of calls, unit availability and the number of units necessary for initial response.
Prepares reports and maintains records.
This position does not have final procurement authority.
Performs related work as required and as directed.
Typical Qualifications
Knowledge and experience in Police and/or Fire dispatching.
Knowledge of the two-way radio communication procedures and radio call signals, their meaning and proper use.
Knowledge of the National and Florida Crime Center's Systems, procedures, and methods of accessing and inputting data.
Knowledge of City and Department rules, regulations, policies and procedures.
Knowledge of police/fire methodology and terminology.
Knowledge of the geographical features of the City.
Basic knowledge of computers with familiarity of Windows NT and/or Windows 2000.
Ability to communicate effectively with Police and other safety units, both orally and in writing.
Ability to operate a two-way radio system and communicate effectively with Police and other public safety units.
Ability to read and understand police agency teletype codes and abbreviations.
Ability to maintain concentration and remember details while working with numerous units and on varying tasks.
Ability to maintain appropriate priorities as conditions dictate.
Ability to establish and maintain an effective working relationship with police officers and officials, other municipal employees and representatives of other agencies.
Ability to work all shifts, including weekends and holidays.
Ability to remain composed and speak in a normal, clear, understandable voice under the pressure of numerous calls and emergency conditions.
DESIRABLE EXPERIENCE AND TRAINING
State of Florida 911 Operator certificate and three (3) or more years experience in an equivalent type Police and/or Fire dispatch center within the last five (5) years is preferred.
Graduation from a standard high school or possess an acceptable G.E.D. certificate. Any equivalent continuation of education, experience and training which provides the required knowledge, abilities and skills may be considered.
DOCUMENTS REQUIRED TO APPLY:
(Applications, which do not include documents specified below, WILL NOT be processed)
Applicant Background Information Form with notarized signature. Download and complete form here.
Work Environment
It is a necessary requirement and policy that applicants pass all of the pre-employment tests. Please keep in mind that the testing process may take up to six (6) months. If you fail any part of our testing, your application will not be processed further. However, you are eligible to reapply with our city one (1) year from the date on which you failed part of your testing procedures, unless otherwise stated.
This is a designated "Response" classification in the City's Emergency Operations Plan and will require the employee occupying this position to work for declared emergencies. Attendance at National Incident Management System (NIMS) training at the appropriate level is mandatory.
