What are the responsibilities and job description for the Part Time Box Office Coordinator- MidFlorida Event Center position at City of Port St. Lucie?
The City of Port St. Lucie is an equal opportunity employer.
Please note that this is an external job posting intended for non-city employees. If you are a current city employee applying through this posting, your application will not be reviewed with other internal candidates. In order to be considered with internal candidates, please apply on the internal posting by clicking HERE.
Responsible professional level work including leading the operation of the box office on event days and as needed. Maintains and elevates knowledge of Etix system and assists with and carries out box office duties and marketing efforts. Performs duties necessary to support the MidFlorida Event Center (MFEC) by coordinating special events through achieving box office efficiency and community awareness and involvement; assisting with the design and distribution of promotional materials; and cultivating essential partnerships with the general public and vendors. This part-time position will require you to work nights, weekends, and some holidays based on the events schedule of the facility. Facilitates the development of public trust and confidence in the City.
The starting salary range for this position is $19.83 - $22.81 depending on qualifications
This position is an Essential classification and will be required to report to duty before, during, and immediately after a civil emergency.
The following duties are illustrative for this position. The omission of specific duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned. - Keeps the mission, vision, and values of the City of Port St. Lucie at the forefront of decision-making and action; builds strategic and collaborative relationships and interacts with others in a way that builds confidence and trust; provides excellent customer service by taking action to accomplish objectives, maintains high levels of work and productivity by generating innovative solutions to work situations.
- Creates, develops, implements, and monitors programming, activities, and other services for the MidFlorida Event Center. Sets up and manages campaigns/contests.
- Monitors, updates, and coordinates the MFEC program calendar; sets up ticketed events in the Center’s Etix system, monitors ticket sales in conjunction with marketing activities, and recommends pricing structures.
- Greets, engages, registers, directs, and performs customer service activities.
- Assists cash handling for Box Office and other public event functions and monitoring and assigning cash drawers. Must see to it that the box office take corresponds to the tickets sold.
- Learns the Etix system thoroughly, front and back end.
- Co-manages the ticket window during hours of operations. Coordinates and maintains all logistic operations related to the ticketing window.
- Handles questions related to ticket sales and develops solutions for the general public and event promoters.
- Maintains, monitors, and tracks expenditures for the box office; submits financial paperwork, reporting, and tracks purchases.
- Collects information to complete reporting and performance measures. Secures, records, prepares, and maintains box office records.
- Researches, gathers, and compiles information for events and ticketing procedures.
- Troubleshoots Etix technology issues, event builds, printer issues, ticket issues, etc.
- Accommodates patrons in ticket disputes, striving to reach an equitable arrangement while upholding established policies. Educate customers on the Center’s ticketing policies.
- Responsible for the set-up of the outdoor box office in support of our ticketed events.
- Sell tickets for all events that require a box office.
- Compiles and builds individual events; setting up ticket prices, discounts, seating charts, and information that pertains to the event via the Etix ticketing system.
- Identifies and recommends equipment and supplies needed for efficient box office operations.
- Review all ticket builds for any mistakes, edits accordingly.
- Coordination of online databases and eblast lists.
- Answering incoming calls on the main Event Center phone number.
- Direct guests and provide information to fulfill the needs of the events and the public.
- Assists, plans, and coordinates event details, graphics, and copy for social media, event fliers, website calendars, eblasts, newsletters, and Etix functions.
- Updates upcoming events webpage regularly; promotes City events.
- Monitors event marketing; prepares and delivers flyers to departments.
- Monitors social media platforms for questions, posting, comments, etc.
- Assist other City departments with projects, events, and sponsorships, as requested.
- Other duties may be assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION AND/OR EXPERIENCE
Graduation from an accredited high school or possession of an acceptable equivalent diploma required. Minimum of two (2) years of experience in event planning, hospitality, marketing, or public relations preferred.
KNOWLEDGE, SKILLS & ABILITIES
- Knowledge of and interest in City event programs and activities.
- Knowledge of new technologies and experience in developing and managing content on several social media platforms.
- Knowledge of event ticketing software programs preferred.
- Knowledge of basic accounting principles and cash handling.
- Knowledge of promotions and advertising.
- Knowledge of principles and practices of event and group activities.
- Skill in the use of Microsoft Office Suite products and promotional software used to develop brochures and other marketing collateral.
- Skill is the use of Canva, Adobe Creative Suite (Acrobat, Photoshop, and Illustrator a plus).
- Skill in the use of social media platforms such as Facebook, Instagram, and Twitter.
- Skill in providing high level customer service to the general public.
- Ability to research, compile and analyze data, and then present findings to management in an acceptable format.
- Ability to develop promotional content and digital communications, including social media, email, mobile apps, and other electronic media tools.
- Ability to create and distribute marketing materials.
- Ability to present ideas and recommendations clearly and concisely both in writing and orally.
- Knowledge of the principles, practices and techniques required to organize community events.
- Ability to establish and maintain effective working relationships with City officials, employees, and the public.
- Ability to focus on the positive in every situation.
- Ability to model respect for individuals, teams, and the organization.
- Ability to stay centered when challenged.
- Ability to work nights, weekends, and holidays.
- Ability to communicate effectively in writing and orally.
- Ability to work under pressure and meet deadlines.
- Ability to follow through with assigned tasks.
While performing the duties of this job, the employee is regularly required to sit, talk, hear, and use hands to finger, handle, or feel. The employee is frequently required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, and crouch. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee may be exposed to outside weather conditions that may be adverse and extreme (heat, humidity, cold, rain, etc.). The employee is occasionally exposed to noise, dust, fumes, airborne particles, and uneven surfaces.
The noise level in the work environment is usually moderate.
Salary : $41,246
