Network Technician

JOB TITLE: Network Technician DATE: October 2024

DEPARTMENT: Information Technology FLSA STATUS: Exempt

POSITION SUMMARY:

Under limited supervision, manages a large and complex multi-networking environment, performs a variety of maintenance, evaluation, installation, and training tasks to enable users to maximize productivity. The IT Network Technician reports to the Director of Information Technology. This position requires discretionary authority and independent decision making to successfully support the technology goals of the City of Quincy.

JOB DUTIES:

• Performs duties associated with 2nd Level Technical Support.
• Administers a complex network or group of networks utilizing one or more TCP/IP or non-TCP/IP networking protocols.
• Oversees the monitoring of all information technology usage related to City personnel and vendors to safeguard the city's assets, intellectual property, and computer systems.
• Identifies the emerging information technologies to be assimilated, integrated, and introduced within the city which will have a significant positive impact on the enterprise.
• Provides technical consulting services to department/organization regarding use of computers and networks to satisfy business needs.
• Installs, configures, and maintains the city's LAN/WAN network infrastructure, network switches and firewalls, network infrastructure, network cabling, public safety communications system, and other related equipment, devices, and systems; adds or upgrades and configures disk drives, printers, and related equipment.
• Monitor and maintain network performance and capacity planning.
• Performs and/or oversees software, monitoring and application installations/upgrades.
• Works with the Director of Information Technology to maintain software site licenses for the department and organization.
• Implements network security, including building firewalls, applying cryptography to network applications, managing host security, file system permissions, and file system integrity.
• Adding and deleting users as directed by the Director of Information Technology.
• Troubleshoots networks, systems, and applications to identify and correct malfunctions and other operational difficulties.
• Maintains a broad knowledge of state-of-the-art technology, equipment, and/or systems.
• Provides 2nd level technical support on desktop computers, monitors, printers, software, and telecommunications.
• Participates in IT Department's on-call rotation.
• Performs various other duties as assigned by the Director of Information Technology.

QUALIFICATIONS:

Education, Training and Experience:

Bachelor's Degree in Computer Science or related field and relevant work experience is preferred; or any other combination of training and experience that provides the required knowledge, skills, and abilities. Cisco, Checkpoint, HPE Aruba, CompTIA ITF , CompTIA A , CompTIA Network , CompTIA Server , MCP, MCSE, CCNA, and VMware VCP/VCAP certifications preferred but not required.

Licenses/Certifications:

Valid Illinois driver's license or equivalent.

Knowledge, Skills, and Abilities:

• Knowledge of a range of computer networking systems and technologies.
• Knowledge of current technological developments/trends in areas of expertise.
• Ability to administer large and complex computer networks.
• Ability to install, configure and maintain personal computers, networks, and/or related hardware and software.
• Ability to communicate technical information to non-technical personnel.
• Knowledge of available computing and/or network hardware and peripheral equipment.
• Skill in organizing resources and establishing priorities.
• Ability to maintain a high level of confidentiality.
• Knowledge of computer and/or network security systems, applications, procedures, and techniques.
• Ability to identify and resolve computer system malfunctions and operational problems.
• Ability to provide a range of systems training and/or support activities for users.
• Ability to assess the technical characteristics of new operating capabilities proposed for the inclusion in the network to determine potential impact on network performance and security.
• Ability to utilize complex network analysis tools to resolve complex network performance problems.
• Knowledge of federal copyright laws as they pertain to the use of computer software.
• Knowledge of LAN/WAN administration, including switching (Equipment sizing, VLANS, Spanning Tree, Trunking), routing (equipment sizing, ACLs, debugging connectivity issues) and remote access (WANs, VPNs).
• Experience with configuration and support of the following technologies: firewalls and router ACLs, VPNs, managed switches, and WAN/LAN routers.

Salary : $60,000 - $65,000