What are the responsibilities and job description for the IT Trainer position at City of Racine?
JOB
Job Description: The City of Racine has received a grant to provide computers to low-income residents and teach them how to use them. This position is to provide specialized technical support and basic computer repair services for those receiving the laptops.We want to ensure everyone in the City of Racine can easily use a computer to do the things they need to do such as homework, research information important to them, find and apply for a job, complete online forms, and partake in telehealth. This is very impactful work because as a Smart City, the City of Racine is working to improve the lives of a city’s citizens and increase economic development through appropriate use of technology.Position Purpose: Under the direction of the Chief Information Officer, this position will help teach others how to properly maintain the laptop and troubleshoot computer issues, and how to use a computer securely (including online). Expected Student OutcomeGain experience teaching people (especially vulnerable or underserved populations) digital literacy skills by being calm, patient, and understanding of where they are in their learningProvide training materials around computer security and maintenanceIncrease in training skills with hands-on experienceExperience working for a city government and making an impact on the communityNetwork with professionals in the fieldGain confidence for classroom learning and future internship/career opportunities
EXAMPLE OF DUTIES
Essential DutiesLearn how to teach people (especially vulnerable or underserved populations) computer skills in a considerate, kind, and approachable wayTeach first time computer owners, security and maintenance of devices, includingSupport with home connectivityAdvanced security training including virus software and securityAssistance with hardware and software issues others are unable to resolveCreating training (handouts, videos, etc.) and aggregating materialsTechnically support those training residents receiving the computer know nothing about computers up to and including those who have some digital literacy skills Research anything you don’t know how to do and ask appropriate questions for guidanceOther duties as assigned around technical support of the grant
SUPPLEMENTAL INFORMATION
Physical Demands of the PositionSitting and typing at a terminal while viewing a computer screen. Environmental/Working Conditions of the PositionSitting at a desk in an air-conditioned/heated office Equipment UsedTelephones, computer with associated peripherals, and software. Expected Work ScheduleSchedule will be determined after hiring. The position is for 4 hours per week. Applicant must be available to receive and then train during the day Monday – Friday 8:00 a.m. - 5:00 p.m. and up to 9:00 p.m.. Would prefer an intern that is interested in working for more than one semester, to allow continuity of ideas and thought. This job description is intended to identify essential duties and also illustrates other types of duties that may be assigned. It should not be interpreted as describing all of the duties that will be required of an employee or be used to limit the nature and extent of assignments that an individual is required to perform. In addition to the responsibilities and duties listed, it is expected that employees maintain a consistent and reliable attendance record. Job descriptions are subject to revision at any time at the discretion of the City of Racine.The City of Racine is an Equal Opportunity Employer. City of Racine residents are encouraged to apply. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
Job Description: The City of Racine has received a grant to provide computers to low-income residents and teach them how to use them. This position is to provide specialized technical support and basic computer repair services for those receiving the laptops.We want to ensure everyone in the City of Racine can easily use a computer to do the things they need to do such as homework, research information important to them, find and apply for a job, complete online forms, and partake in telehealth. This is very impactful work because as a Smart City, the City of Racine is working to improve the lives of a city’s citizens and increase economic development through appropriate use of technology.Position Purpose: Under the direction of the Chief Information Officer, this position will help teach others how to properly maintain the laptop and troubleshoot computer issues, and how to use a computer securely (including online). Expected Student OutcomeGain experience teaching people (especially vulnerable or underserved populations) digital literacy skills by being calm, patient, and understanding of where they are in their learningProvide training materials around computer security and maintenanceIncrease in training skills with hands-on experienceExperience working for a city government and making an impact on the communityNetwork with professionals in the fieldGain confidence for classroom learning and future internship/career opportunities
EXAMPLE OF DUTIES
Essential DutiesLearn how to teach people (especially vulnerable or underserved populations) computer skills in a considerate, kind, and approachable wayTeach first time computer owners, security and maintenance of devices, includingSupport with home connectivityAdvanced security training including virus software and securityAssistance with hardware and software issues others are unable to resolveCreating training (handouts, videos, etc.) and aggregating materialsTechnically support those training residents receiving the computer know nothing about computers up to and including those who have some digital literacy skills Research anything you don’t know how to do and ask appropriate questions for guidanceOther duties as assigned around technical support of the grant
SUPPLEMENTAL INFORMATION
Physical Demands of the PositionSitting and typing at a terminal while viewing a computer screen. Environmental/Working Conditions of the PositionSitting at a desk in an air-conditioned/heated office Equipment UsedTelephones, computer with associated peripherals, and software. Expected Work ScheduleSchedule will be determined after hiring. The position is for 4 hours per week. Applicant must be available to receive and then train during the day Monday – Friday 8:00 a.m. - 5:00 p.m. and up to 9:00 p.m.. Would prefer an intern that is interested in working for more than one semester, to allow continuity of ideas and thought. This job description is intended to identify essential duties and also illustrates other types of duties that may be assigned. It should not be interpreted as describing all of the duties that will be required of an employee or be used to limit the nature and extent of assignments that an individual is required to perform. In addition to the responsibilities and duties listed, it is expected that employees maintain a consistent and reliable attendance record. Job descriptions are subject to revision at any time at the discretion of the City of Racine.The City of Racine is an Equal Opportunity Employer. City of Racine residents are encouraged to apply. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
