Gipson Play Plaza Operations Specialist

Salary : $42,357.00 - $68,480.00 AnnuallyLocation : Dorothea DIx Park, NCJob Type : Full-TimeJob Number : 2024-01091Department : PRCR - ResourcesOpening Date : 12 / 30 / 2024Closing Date : 1 / 20 / 2025 11 : 59 PM EasternWork Hours : Variable.Hiring Range : $42,357.00 - $54,407.00Job DescriptionThe Gipson Play Plaza Operations Specialist is a key position within Gipson Play Plaza, responsible for maintaining a safe, clean, and welcoming environment for all visitors. This role encompasses a wide range of responsibilities, including supporting park operations, providing customer service, ensuring park rules and regulations are followed, assisting with facility maintenance, and promoting a positive visitor experience. This position requires a flexible, proactive, and hands-on approach to ensure the park operates smoothly and efficiently.Working Schedule : Full-time and 40 hours per week, with flexibility to work evenings, weekends, and holidays as needed, especially during peak park visitation periods or events. Duties and Responsibilities Regularly patrol park areas, including parking lots, picnic areas, trails, restrooms, and recreational spaces to ensure cleanliness, safety, and functionality.Conduct routine inspections of park facilities to ensure they are in good working order. Report any issues such as broken equipment, damaged infrastructure, or unsafe conditions to park management for resolution.Provide excellent customer service by answering questions, giving directions, and offering information about park amenities, events, and safety protocols. Ensure visitors have a positive and enjoyable experience. Handle complaints or conflicts from park visitors with professionalism and courtesy. Work to resolve issues on the spot, escalating to park management when necessary.Monitor visitor activities to ensure compliance with park rules, such as noise ordinances, littering regulations, and appropriate use of park facilities. Address minor violations politely and inform visitors of park policies.Support daily operations including but not limited to opening, closing and light maintenance of park facilities, event and program support and parking management.During large events or busy periods, assist with managing crowds, directing foot traffic, and ensuring park rules and safety guidelines are followed.Be prepared to respond to minor medical emergencies or accidents by providing basic first aid when needed. Assist in directing emergency services to the correct location in case of more serious incidents.Maintain accurate logs of park activities, visitor concerns, and maintenance issues.Assist park management with reporting and tracking park conditions. Typical Qualifications Education and ExperienceHigh School Diploma or GED and four years of related experience.ORAn equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.Licensing / CertificationsValid North Carolina Class C Driver's License with a satisfactory driving record, or the ability to obtain within 60 days of hire.Preferred QualificationsCPR and First Aid certification.Additional training in parks and recreation or a related field is a plus.Prior experience in park operations. Additional Information Skills and AbilitiesStrong interpersonal skills and the ability to interact effectively with a diverse group of park visitors and team members.Ability to handle challenging situations calmly and professionally, with an emphasis on customer service.Basic knowledge of park maintenance tasks, including trash management, cleaning, and light repairs.Ability to work independently and as part of a team.Physical stamina to perform manual tasks, including walking long distances, lifting objects, and standing for extended periods.ADA and Other RequirementsPositions in this class typically require : stooping, kneeling, crouching, reaching, standing, walking, lifting, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions.Heavy Work : Exerting up to 100 pounds of force occasionally, and / or up to 50 pounds of force frequently and / or up to 20 pounds of force constantly to move objects.Working Conditions : Work is performed in both the field and in an indoor office environment with moderate exposure to atmospheric conditions (such as fumes, odors, dusts, gases, poor ventilation, etc.); moderate exposure to environmental conditions (such as disruptive people, imminent danger, or a threatening environment); and frequent exposure to intense noise.Note : This job classification description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and Fair Labor Standards Act (FLSA) designation may vary based on the specific tasks assigned to the position.When you join the City of Raleigh's work family as a full-time employee, your benefits are an important part of your "total rewards". Your benefits impact many aspects of your life including your health, your finances, and the protection of your family. The City provides a comprehensive benefits package as part of our total rewards program to support you through important events in your life, to enhance your life outside work, and to help you plan and prepare for the future. To find out about the City's benefits package, and other programs, please visit our Employee Benefits page : https : / / raleighnc.gov / services / jobs-and-volunteering / pay-and-benefitsThe City employs temporary and seasonal employees who generally are scheduled to work on a short-term basis. However, if you are hired as a temporary or seasonal employee, or as an intern, you are not eligible for the City of Raleigh's benefits.01 Please select your highest level of education completed. Some high school High school diploma (or GED) Some college Associate's degree Bachelor's degree Master's degree PhD or other professional degree 02 How much relevant or comparable work experience do you have in this field? None Less than 1 year 1 to less than 2 years 2 to less than 3 years 3 to less than 4 years 4 to less than 5 years 5 to less than 6 years 6 to less than 7 years 7 to less than 8 years 8 to less than 9 years 9 to less than 10 years 10 years or more 03 Do you have a valid North Carolina Driver's License Class C or the ability to obtain one within 60 days of hire? Yes, I currently have a valid NC Driver's License. I do not currently have a valid NC Driver's License, but I can obtain one within 60 days of hire. No, I do not currently have a valid NC Driver's License and NO, I cannot obtain one within 60 days of hire. 04 Are you flexible to work a varied schedule consisting of regular weekend, early morning, and evening work? Yes No 05 Are you comfortable working outdoors in a variety of weather conditions, including extreme heat, cold, and rain? Yes No Required Question

Salary : $42,357 - $54,407