Continuous Improvement and Customer Service (CICS) Intern

The City of Raleigh has an exciting opportunity to Intern with our Planning and Development department's Continuous Improvement and Customer Service team!

Through a combination of workshops, mentorship, hands-on projects, and networking opportunities, the intern will develop the skills and knowledge necessary to excel in various roles within the public sector. Students will work closely with experienced municipal government professionals, contribute to important projects and develop valuable skills in public administration. The intern experience includes a staff mentor and broad exposure to a wide range of public planning-related processes, including governing body, board/commission, and internal departmental meetings.

This is a temporary, hourly position without benefits

• Undergraduate Students: $17 per hour
• Graduate Students: $20 per hour

This position will assist staff with business data compilation, analytics, data reporting, and presentation development for a variety of projects related to development p site plans and permits. The primary project will involve comparative metrics from both regional and national inspection jurisdictions to assist in work volume management. Key responsibilities will include business documentation, data compilation and analytics, conducting research, participating in brainstorming sessions, engaging the public, and assisting with outreach.Must be enrolled in an undergraduate or graduate program and a student in good academic standing. Preference for students enrolled in a program leading to a degree in Business Administration, Public Policy, Public Administration, or Communications. No previous office experience required. To perform this job successfully, an individual should have a strong writing skill and working knowledge of Office Suite software. 

Strong applicants will:

• Be motivated and dependable
• Have an interest in public business process
• Be comfortable interacting with other governmental agencies and the public
• Have experience preparing presentations
• Have good organizational and interpersonal skills
• Have strong verbal and written communications skills
• Be familiar with various data analytics platforms
• Have the ability to juggle multiple assignments
• Have flexibility to assist during evening or weekend hours (as needed)

Salary : $17 - $20