Recreation Facility Specialist (Lake Lynn Community Center)

Are you upbeat, creative, responsive, and personable with a passion for parks and people? We want you on our team! Recreation Facility Specialists are responsible for assisting in the daily operations of community and/or neighborhood centers. No day is ever the same — candidates with strong written and oral communication skills who enjoy interacting with a variety of people daily will thrive in this role. 

The Recreation Facility Specialist at Lake Lynn Community Center is responsible for daily opening and closing procedures, interacting with park guests, program registration, and preparation of daily programs and program facilitation such as classes, programs, events, and camps. Additionally, this position is responsible for cash register operation, balancing daily revenues, cleaning and maintaining facility spaces and grounds and event operations.

Work Hours:
This position works 25 hours a week and may involve a combination of night, weekend, and occasional City holiday shifts to provide facility coverage. Hours will vary based on rotations with full time staff, with flexibility required to provide after-hours coverage as needed.

• Oversees facility operation-including opening and closing, cash handling, reporting maintenance issues and safety hazards and preparing space for programs
• Supports conducting and monitoring recreational program activities, including events, camps, and special programs, in accordance with rules, regulations, policies, and procedures
• Renders emergency and medical response in accordance with training
• Assists with athletic leagues, including scorekeeping and gym supervising, for various adult and youth athletic sports programs
• Helps process rental management, including booking spaces and ensuring facility readiness
• Assists in occasional teaching and coaching staff members including caretakers, cashiers, Attraction Operators (site specific), program leaders and event staff
• Perform a variety of administrative and clerical duties including answering the phone, greeting customers, answering patron questions, registering patrons, collecting fees, in accordance with city policies and procedures
• Demonstrates consistent communication through multiple devices such as phones, computers, radios, with patrons, co-workers and supervisory staff
• Supports, as needed, the supervision of work by part-time employees and volunteers in the Parks, Recreation and Cultural Resources Department
• Attends and participates in meetings as assigned, trainings, orientations, and evaluations

Education and Experience:
High School Diploma or GED equivalent required. Candidates must be at least 18 years of age to apply and have access to reliable transportation to commute to the facility or facilities served. This position will provide the training and support needed to be successful. 

Licensing and Certifications:

• CPR/First Aid/AED/EPI certification, or the ability to obtain within 30 days of hire
  
  

• Experience working in a customer service or recreation setting
• Valid North Carolina Class C Driver’s License with a satisfactory driving record, or the ability to obtain within 60 days of hire
  • Depending on the location worked, this position may require operating City vehicles and equipment to assist with facility events (site needs vary)

Knowledge, Skills, and Abilities:

• Retaining information about site amenities, fees, and upcoming programs and events to meet the needs of park patrons 
• Establishing and maintaining effective relationships with staff and the public, including rule enforcement, tactfully and courteously with a commitment to superior customer service. This positions works with all populations and includes both youth and adults 
• Strong communication skills for conveying information clearly to individuals and groups, and confidence in conflict resolution 
• Demonstrating consistent communication through multiple devices such as phones, computers, and radios with patrons, co-workers and supervisory staff 
• Working both independently and as part of a team 
• Organizing information with attention to detail, proofreading, and error correction 
• Managing program registration in accordance with city policies and procedures 
• Fluency in the English language in speaking, reading, and writing 
• Database, spreadsheet, and word processing software 
• Knowledge of or the ability to learn and utilize recreation management software (RecTrac) and Raleigh financial databases and systems, including Peoplesoft and NeoGov. Training will be provided by City of Raleigh in these programs

Salary : $16