Human Resources Business Partner

Job Description

The Human Resources Business Partner (HRBP) is devoted to providing the full scope of employee relations services to the Raleigh Water Department as well as management consulting, organizational development, and other human resources services as needed. This position works in partnership with leaders, key stakeholders and HR colleagues to shape, develop and deliver HR plans and solutions in line with the needs and priorities of the organization. To be successful in this role, the candidate will have significant experience in employee relations and human resources consultative and analytical work and is considered the subject matter expert with the highest level of knowledge, providing consultation to other human resources staff and management. Responsibilities may include serving as a lead worker, assigning work and monitoring work completion and supervising paraprofessional and/or support staff including conducting performance evaluations, coordinating training, and implementing hiring, discipline and termination procedures.

This position may be eligible for the City’s Telework Program. This program allows for the ability to work from home approximately two days during the workweek; however, candidate must be flexible to work in the office for required in-person meetings and events.

Duties and Responsibilities

• Oversees employee relations program for the Raleigh Water Department.
• Serves as advanced subject matter expert / team lead for employee relations services and other programs / interventions / initiatives having organization wide impact.
• Collaborates with and serves as strategic partner to senior leaders to support achievement of objectives; manages and resolves complex human resource related issues; provides solutions to programs and processes.
• Provides performance management guidance, coaching and training of supervisors to include the performance evaluation process, performance improvement, discipline, compliance with employment laws and separation process.
• Manages and resolves complex employee relations issues to include coordination of the City’s grievance and complaint process, and investigation of harassment / discrimination complaints.
• Plans, develops and administers program policies, processes and procedures; recommends and implements enhancements to improve operational efficiency and service quality.
• Collaborates with and serves as strategic partner to senior leaders and assigned department to support achievement of objectives; manages and resolves complex human resource related issues; provides solutions to programs and processes.
• Researches, gathers, analyzes and evaluates data and information; monitors program trends; reviews and performs quality checks of program-related data; develops and maintains management reporting to support decision making and policy development.
• Monitors and maintains system data, files, records and reporting.
• Ensures regulatory compliance to mitigate legal risks Facilitates organization-wide training.
• Partners with Talent Acquisition in coordinating and participating in the hiring and recruitment process.
• Develops, reviews and revises policies and procedures to enhance programs and to address issues; develops and maintains management reporting, program documentation, correspondence and presentation materials.
• Leads project teamwork and activities; oversees and provides project management support.
• Performs other duties of a similar nature and level as assigned.

Typical Qualifications

Education and Experience
Bachelor’s degree in human resources, organizational development, business or public administration, five years of professional human resources experience which includes public sector experience and previous supervisory experience.

OR

An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

Licensing/Certifications

• IPMA-CP/IPMA-SCP; SHRM-CP/SHRM-SCP or PHR/ SPHR certification

• Experience in Human Resources within the public sector and experience providing human resources services to an operational or utilities department is highly preferred.
• Thorough knowledge of Human Resources practices, procedures, and employment laws.

Additional Information

Knowledge of:

• Techniques and methods for organizing, prioritizing, assigning and monitoring work.
• Practices and methods of coaching and leading the work of others.
• Principles and practices of human resource program administration and management.
• Project management principles.
• Best practices, trends and emerging technologies.
• Principles and methods of qualitative and quantitative research.
• Principles and applications of critical thinking and analysis.
• Principles and practices of budget development and administration.
• Principles and techniques of effective oral presentations.
• Principles and practices of conflict resolution.
• Applicable federal, state and local laws, codes, regulations (based on assignment).
• Customer service principles.
• Specialized equipment relevant to area of assignment.
• Modern office technology.

• Coordinating deadlines, prioritizing work demands and assigning/monitoring work performed.
• Managing a program or project.
• Overseeing the implementation and adherence to quality assurance and standards.
• Interpreting, monitoring and reporting financial information, program data and statistics.
• Researching industry trends, solutions and best practices.
• Compiling and sorting data and articulating issues and recommendations.
• Authoring and preparing original reports, documents and presentations.
• Developing policies and procedures.
• Facilitating group discussions and building consensus using persuasive reasoning.
• Providing technical guidance, direction and education to program stakeholders.
• Developing and managing business relationships with program stakeholders.
• Interpreting and applying applicable laws, codes, regulations and standards (based on assignment).
• Providing customer service. Utilizing a computer and relevant software applications.
• Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work direction.