Info Technology Technician

WHY JOIN #TEAMRC

The Department of Innovation and Technology (DoIT)

DoIT is dedicated to providing cutting edge technologies that include quality enterprise information technology (IT), geographic information systems (GIS), and communication solutions. DoIT delivers its solutions with exceptional customer service to all, including City departments, residents, business partners, and visitors. DoIT is comprised of a team that works collaboratively and is continually innovating with a goal to connect the City and the community, engage citizens, improve business processes, and deliver efficient and effective services while being responsive to the needs of our customers.

Position Overview

WHAT YOU WILL BE DOING HERE AT TEAM RC

Under general supervision, provides basic telecommunications system and desktop support for business class telecommunications, computers and peripheral devices; coordinates and completes service orders; arranges repairs with contractors and vendors; trains users and maintains user accounts; and does related work as required.

The duties listed below are examples of the work typically performed by employees in this class. An employee may not be assigned all duties listed and may be assigned duties which are not listed below.

• Provide superior customer service to internal and external customers.
• Fulfills work orders working with staff, interns, contractors, and vendors.
• Installs, trouble-shoots, and administers business class telecommunications and elements of desktop support applications and services including but not limited to, setting up hardware, installing software, troubleshooting and resolving computer connectivity and peripheral equipment problems.
• Handles questions related to MS Office software.
• Coordinates service and warranty repairs with contractors and vendors.
• Resolves billing and contract questions related to the ordering and status of hardware components and purchase orders.
• Makes recommendations to Technology staff on telecommunications plans and needs based on user interfaces.
• Trains employees and volunteers in the functionality and specialized uses and applications of business class telecommunications devices including but not limited to office telephone systems, cellular and smart phones authorized to be used to conduct City business.
• Coordinates moves and facilitates seamless transitions for employees.
• Updates hardware inventory, tracking devices and updating user accounts.
• Supports wireless technology used for City business, including ordering and activating phones and setting up user administration addresses.
  
  

ARE YOU QUALIFIED

Education And/or Experience

High school graduation or G.E.D. is required and related college-level coursework, technical training, and/or certification in computer or telecommunications technology and/or one year of user support and telecommunications computer technology experience is highly desirable involving business class computers and peripheral equipment.

Knowledge, Skills And Abilities

Business class telecommunications equipment knowledge in, computers and peripheral equipment features, services, and applications; computer terminology; computer installation, troubleshooting and repair techniques; desktop hardware and software; user account administration techniques; information technology resources, Windows and Apple based software, and hardware commonly used by City departments.

Research and assist users with technology applications and questions and solve technical problems; establish and maintain effective working relationships with staff, contractors, vendors, and management; organize and prioritize tasks to meet deadlines; communicate effectively, both orally and in writing; install, operate, trouble-shoot, and resolve problems involving telecommunications, computers and peripheral devices.

WHERE DO YOU GO FROM HERE

APPLICATION PROCESS

All applicants are required to apply online at www.cityofrc.us/RCjobs

Recruitment Schedule

Application Deadline: 5:00pm Sunday, February 9, 2025, or until a sufficient number of applications have been received.

Application Screening: Thursday, February 20, 2025

Potential Panel Interview: Monday, February 24, 2025 (Virtual Interview)

Department Interview: Monday, March 3, 2025

• All dates are subject to change at the discretion of the personnel officer** Candidates that best meet the needs of the department will be selected to continue in the recruitment process and will be required to complete an exam as part of the application process. The exam will be conducted via phone screening. Those who successfully pass the exam will be invited to the next stage, which is an interview.
  
  

Applications must be complete and demonstrate that the minimum qualifications are met. All statements made on the application are subject to investigation and verification. Resumes may be attached to completed application form as supplemental information but will not be accepted in lieu of an official application form. Applications will be screened and the most qualified candidates who best match the needs of the City will be invited to compete further in the examination process. Candidates who meet the minimum qualifications will remain candidates until a final offer is accepted by the candidate who most closely meets the requirements of the City. The City may conclude that none of the candidates, even those who meet the minimum qualifications, are appropriate for the position.

Successful Candidate Will Be Required To

• Complete a verification form designated by Immigration and Naturalization Service to certify that they are eligible for employment in the United States of America
• Pass a pre-employment medical exam
• Pass a reference and background verification. References will not be contacted until mutual interest has been established.
  
  

If hired, candidate will be required to complete a verification form designated by Immigration and Naturalization Service to certify that they are eligible for employment in the United States of America and furnish proof certifying legal authorization to work in the United States.

The City of Rancho Cucamonga Participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. In accordance, the City will provide the U.S. Citizenship and Immigration Services and, if necessary, the Department of Homeland Security and Social Security Administration, with information from each new employee's Form I-9 to confirm work authorization. For additional information regarding E- Verify, the Federal Government's online employment eligibility verification system, please visit www.uscis.gov.

Disclaimers

The City of Rancho Cucamonga is an Equal Employment Opportunity Employer. In addition, the City of Rancho Cucamonga abides by a nepotism policy that may preclude you from being hired if the City employs a relative. The City of Rancho Cucamonga makes reasonable accommodations for disabled persons, considering each situation on an individual basis. Please make direct requests for accommodation to Human Resources. For information on Employee Rights under the Family and Medical Leave Act. There is a no smoking policy in effect in all City Offices and vehicles. Finally, please note that the provisions of this bulletin do not constitute a contract expressed or implied, and any provisions contained in this bulletin may be modified or revoked without notice. Questions regarding this recruitment may be directed to Human Resources at Careers@CityofRC.us. Applicants may wish to visit the City's official website at www.cityofrc.us for more information.

Applications May Be Filed Online At

http://www.cityofrc.us

10500 Civic Center Dr.

Rancho Cucamonga, CA 91730 (909) 774-2418

Careers@CityofRC.us