Utilities Billing Technician - INTERNAL ONLY

Under supervision, performs routine clerical, administrative, and data processing work in the billing for the City's water, wastewater, solid waste, and other public services; and to perform a variety of technical tasks relative to assigned areas of responsibility. Exercises no supervision.

Examples of duties may include, but are not limited to:

• Supports the work unit relating to the accurate preparation and distribution of the municipal services bills;
• Processes work orders for utility disconnections, reconnections, new orders, and other public works service requests; 
• Performs registration and/or meter exchanges and updates the CIS system with new meters;
• Coordinates the collection of past due accounts including the preparation of proper notification;
• Process various accounting items such as credit refunds and conservation rebates;
• Receives and responds to inquiries and complaints over the phone or at the counter;
• Performs credit and collection duties and calculates charges for write-offs and account adjustments;
• Ensures timely and accurate posting and maintenance of related data;
• Performs billing functions as back-up to Billing Specialist; and
• Performs related duties and responsibilities as assigned.

Experience:

• Three years of increasingly responsible experience as a customer service representative.

Education:

• Equivalent to a high school diploma.
• College level courses in accounting and business practices are desirable.  For college level coursework obtained outside of the U.S., an official equivalency evaluation is required.

Special Requirements:
Essential functions and duties require the following physical abilities and work environment:

• Ability to work in a standard office environment; ability to travel to different sites and locations;
• Regularly required to talk or hear; 
• Regularly required to sit, stand, walk; use hands to finger, handle or feel; and reach with hands and arms.;
• Occasionally required to climb or balance; and stoop, kneel, crouch or crawl; and
• Regularly required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Candidates must clearly demonstrate through their application material that they meet the minimum qualifications of the position. All properly completed applications will be reviewed, and the most appropriately qualified individuals will be invited to continue in the selection process. Examinations for the positions may consist of any combination of written, performance, and oral exams to evaluate the applicant's skills, training, and experience for the position.

The employment application must be completed and submitted online.  Applicants must list current and past work experience.  Do not indicate “See Resume”.

Proof of education such as but not limited to, university/college transcripts and degrees must be submitted online with your application. Applicants are responsible for attaching proof of education, certification, and/or license to each position for which they apply.  

Please note, the City of Redlands’ preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders.

The successful candidate will be required to undergo a reference/background check (to include a conviction record) and pass a post-offer pre-employment medical examination (which may include a drug/alcohol screening depending upon job classification).  The City of Redlands utilizes E-Verify and new employees must provide documentation to establish both identity and work authorization.

For questions regarding this recruitment, please contact Julie Maher at jmaher@cityofredlands.org

Salary : $52,953 - $64,365