What are the responsibilities and job description for the Utilities Billing Technician - INTERNAL ONLY position at Employer City of Redlands?
Description
2% Salary Increase in July 2025
Under supervision, performs routine clerical, administrative, and data processing work in the billing for the City's water, wastewater, solid waste, and other public services; and to perform a variety of technical tasks relative to assigned areas of responsibility. Exercises no supervision.
Examples of Duties
Examples of duties may include, but are not limited to:
- Supports the work unit relating to the accurate preparation and distribution of the municipal services bills;
- Processes work orders for utility disconnections, reconnections, new orders, and other public works service requests;
- Performs registration and/or meter exchanges and updates the CIS system with new meters;
- Coordinates the collection of past due accounts including the preparation of proper notification;
- Process various accounting items such as credit refunds and conservation rebates;
- Receives and responds to inquiries and complaints over the phone or at the counter;
- Performs credit and collection duties and calculates charges for write-offs and account adjustments;
- Ensures timely and accurate posting and maintenance of related data;
- Performs billing functions as back-up to Billing Specialist; and
- Performs related duties and responsibilities as assigned.
Qualifications
Experience:
- Three years of increasingly responsible experience as a customer service representative.
- Equivalent to a high school diploma.
- College level courses in accounting and business practices are desirable. For college level coursework obtained outside of the U.S., an official equivalency evaluation is required.
Essential functions and duties require the following physical abilities and work environment:
- Ability to work in a standard office environment; ability to travel to different sites and locations;
- Regularly required to talk or hear;
- Regularly required to sit, stand, walk; use hands to finger, handle or feel; and reach with hands and arms.;
- Occasionally required to climb or balance; and stoop, kneel, crouch or crawl; and
- Regularly required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Supplemental Information
IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS
Candidates must clearly demonstrate through their application material that they meet the minimum qualifications of the position. All properly completed applications will be reviewed, and the most appropriately qualified individuals will be invited to continue in the selection process. Examinations for the positions may consist of any combination of written, performance, and oral exams to evaluate the applicant's skills, training, and experience for the position.
The employment application must be completed and submitted online. Applicants must list current and past work experience. Do not indicate “See Resume”.
Proof of education such as but not limited to, university/college transcripts and degrees must be submitted online with your application. Applicants are responsible for attaching proof of education, certification, and/or license to each position for which they apply.
Please note, the City of Redlands’ preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders.
The successful candidate will be required to undergo a reference/background check (to include a conviction record) and pass a post-offer pre-employment medical examination (which may include a drug/alcohol screening depending upon job classification). The City of Redlands utilizes E-Verify and new employees must provide documentation to establish both identity and work authorization.
For questions regarding this recruitment, please contact Julie Maher at jmaher@cityofredlands.org
Benefits associated with this position include:
- Medical Insurance – City pays between $800 and $2,100 p/mo for employees and eligible dependents depending upon level of coverage;
- Dental Insurance – City pays monthly premium for employees and eligible dependents; 2 plans
- Vision Reimbursement – up to $300 per year
- State Disability Insurance
- Life Insurance - $25,000
- Accidental Death & Dismemberment - $25,000
- The City participates in Social Security
- Vacation Leave – 80 hours accrued in first year
- Sick Leave – 96 hours annually
- 14 Paid Holidays plus 4 Floating Holidays
- Longevity Pay
- Credit Union
- Employee Assistance Program
- Tuition Reimbursement Program - $2000 per fiscal year
- Public Employees Retirement System (PERS) – 2% @ 55 for employees who are considered a "classic" member of Cal PERS or a current member of another California public retirement system who is hired on or after January 1, 2013.
- Public Employees Retirement System (PERS) – 2% @ 62 for an employee who becomes a "new" member of Cal PERS for the first time on or after January 1, 2013 and who was not a member of another California public retirement system prior to that date; employee contributes half of the contribution rate.
Salary : $300 - $2,000
