Human Resources Front Desk Admin

Are you Richmond R.E.A.D.Y?
Respect. Equity. Accountability. Diversity…YOU!!!

This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:

• Virginia Retirement System (VRS)
• Language Incentive
• Referral Bonus
• Tuition Assistance Program

Description

Are you Richmond R.E.A.D.Y?
Respect. Equity. Accountability. Diversity…you!!!

The City of Richmond Department of Human Resources is seeking a qualified candidate to perform a wide variety of office support work in carrying out the day-to-day clerical and administrative activities in support of the operations of the department. The role serves as the principal office/administrative support for the Human Resources Division requiring considerable knowledge of the work environment and of the work performed by the manager, and function as an extension of a manager. The organizational placement, the extent of authority delegated to the administrative assistant, and the degree to which the administrative assistant can act on a manager's behalf are crucial elements in the administrative assistant role.

Duties include but are not limited to

• Screen incoming mail, visitors and telephone calls and route as appropriate based on information obtained; assist the public by providing information concerning services provided, explain policies and procedures requiring interpretation of policies, procedures, and guidelines; resolve problems within area of assignment requiring research of background information.
• Serve as a liaison between department and other internal departments and/or external agencies; contact the public and outside agencies for the purpose of obtaining, clarifying, and providing information, and making referrals.
• Schedule, arrange, and coordinate division activities, meetings, conferences, travel and various events; maintain calendar of activities and resolve any conflicts in scheduling; may coordinate special events and activities for the division.
• Establish and maintain a variety of records, reports, logs and files; develop reports concerning new or ongoing programs and program effectiveness; gather and compile information for various reports to include statistical reports.
• Serve as the administrator for various databases to include access card systems, video equipment and etc.
• Participate in administrative duties relating to the area of assignment; compose and edit a variety of general correspondence, comprehensive reports, minutes of meetings and agendas; verify accuracy of information, research discrepancies and record.
• Participate in the preparation of the division and/or department budget and in monitoring expenditures.
• Requisition supplies and materials as required; may monitor the issuance and return of department tools, equipment, and related materials; process invoices and statements for payment.
• Operate a variety of office equipment including copiers, facsimile machines and computers; input and retrieve data and text; organize and maintain disk storage and filing.
• Provide guidance, direction and review work of office support staff assigned to the various units reporting to the division; may train employees on specialized software applications.
• Process employment verifications.
• Performs other duties as assigned.

Qualifications, Special Certifications and Licenses

Knowledge, Skills and Abilities
Knowledge:

• Operations, services, and activities of an assigned department.
• Principles of business letter writing and report preparation.
• Principles and procedures of record keeping.
• English usage, spelling, grammar and punctuation.
• Principles and practices of basic bookkeeping.
• Modern office procedures, methods and computer equipment.

• Entering data accurately
• Maintaining confidentiality
• Thinking critically to solve problems
• Utilizing negotiation techniques and bringing others together to achieve positive business outcomes
• Data entry
• Customer service
• Verbal and written communication

• Follow established procedures
• Pay attention to detail
• Work independently with little supervision
• Work and support a team/staff
• Multi-task
• Management time
• Use sound judgment and make important decisions
• Work in a fast-paced environment

• Two years of increasingly responsible experience in office support work.

• High School Graduate or similar
• Two years of experience

Americans with Disabilities Act Requirements

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT: Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. The essential duties of this classification may require the ability to regularly balance, crouch, reach, walk, pull, work with one's fingers, talk, hear, see, use repetitive motions, and feel; and frequently stand, grasp, push, lift, stoop, and kneel. In terms of the physical strength to perform the essential duties, this classification is considered to be light work (exerting up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and a negligible amount of force constantly to move objects), but may differ based on area of focus. The working conditions may contain environmental hazards, depending on area of focus.

Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Jessica McKenzie, Human Resources Manager by email at Jessica.McKenzie@RVA.GOV.

This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.

The City of Richmond Values Veterans. We are an official V3 Certified Company.

The City of Richmond is a proud partner with the US Army Partnership for Your Success PaYS Program.

With over 4,000 employees, the City of Richmond is an "Employer of Choice" among cities throughout the nation. The City strives to hire and retain employees who bring dedication and talent to the workforce. Offering a competitive, cost effective, and quality benefits package is one element of an "Employer of Choice".

The City offers a full range of benefit programs from initial hire through retirement. Please visit our Web site for details.