Human Resources Front Desk Admin

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The City of Richmond Department of Human Resources is seeking a qualified candidate to perform a wide variety of office support work in carrying out the day-to-day clerical and administrative activities in support of the operations of the department. The role serves as the principal office/administrative support for the Human Resources Division requiring considerable knowledge of the work environment and of the work performed by the manager, and function as an extension of a manager. The organizational placement, the extent of authority delegated to the administrative assistant, and the degree to which the administrative assistant can act on a manager's behalf are crucial elements in the administrative assistant role.

• Screen incoming mail, visitors and telephone calls and route as appropriate based on information obtained; assist the public by providing information concerning services provided, explain policies and procedures requiring interpretation of policies, procedures, and guidelines; resolve problems within area of assignment requiring research of background information.
• Serve as a liaison between department and other internal departments and/or external agencies; contact the public and outside agencies for the purpose of obtaining, clarifying, and providing information, and making referrals.
• Schedule, arrange, and coordinate division activities, meetings, conferences, travel and various events; maintain calendar of activities and resolve any conflicts in scheduling; may coordinate special events and activities for the division.
• Establish and maintain a variety of records, reports, logs and files; develop reports concerning new or ongoing programs and program effectiveness; gather and compile information for various reports to include statistical reports.
• Serve as the administrator for various databases to include access card systems, video equipment and etc. 
• Participate in administrative duties relating to the area of assignment; compose and edit a variety of general correspondence, comprehensive reports, minutes of meetings and agendas; verify accuracy of information, research discrepancies and record.
• Participate in the preparation of the division and/or department budget and in monitoring expenditures.
• Requisition supplies and materials as required; may monitor the issuance and return of department tools, equipment, and related materials; process invoices and statements for payment.
• Operate a variety of office equipment including copiers, facsimile machines and computers; input and retrieve data and text; organize and maintain disk storage and filing.
• Provide guidance, direction and review work of office support staff assigned to the various units reporting to the division; may train employees on specialized software applications.
• Process employment verifications. 
• Performs other duties as assigned.

Knowledge, Skills and Abilities
Knowledge:

• Operations, services, and activities of an assigned department.
• Principles of business letter writing and report preparation.
• Principles and procedures of record keeping.
• English usage, spelling, grammar and punctuation.
• Principles and practices of basic bookkeeping.
• Modern office procedures, methods and computer equipment.

Skills:

• Entering data accurately
• Maintaining confidentiality
• Thinking critically to solve problems
• Utilizing negotiation techniques and bringing others together to achieve positive business outcomes
• Data entry
• Customer service
• Verbal and written communication

Ability to:

• Follow established procedures
• Pay attention to detail
• Work independently with little supervision
• Work and support a team/staff
• Multi-task
• Management time
• Use sound judgment and make important decisions
• Work in a fast-paced environment

Preferred Qualifications:

• Two years of increasingly responsible experience in office support work.

Minimum Qualifications:

• High School Graduate or similar
• Two years of experience

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT: Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. The essential duties of this classification may require the ability to regularly balance, crouch, reach, walk, pull, work with one's fingers, talk, hear, see, use repetitive motions, and feel; and frequently stand, grasp, push, lift, stoop, and kneel. In terms of the physical strength to perform the essential duties, this classification is considered to be light work (exerting up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and a negligible amount of force constantly to move objects), but may differ based on area of focus. The working conditions may contain environmental hazards, depending on area of focus.

Salary : $41,600 - $55,890