Program and Operations Manager

Are you Richmond R.E.A.D.Y?
Respect. Equity. Accountability. Diversity…YOU!!!

This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:

• Virginia Retirement System (VRS)
• Language Incentive
• Referral Bonus
• Tuition Assistance Program

Description

The City of Richmond Department of Public Utilities (DPU) - Administration is seeking a qualified candidate to fill the Program and Operations Manager position in the DPU Director’s Office. The selected candidate will be responsible for managing the public and private storm water management facility inventory. This position requires a broad range of experience and expertise in storm water management facilities review, inspection and maintenance; preparation and review of storm water management facilities technical documents and specifications; and the utilization of asset maintenance management system for asset creation, data entry and data management.

This position is Unclassified and serves at the will of the Appointing Authority.

Duties include but are not limited to

• Assist with the strategy, development, implementation, and continual improvement of DPU’s Strategic Plan, including training/mentoring, project facilitation, success monitoring and industry best practice identification.
• Supports the development of high-level planning of continuous improvement priorities and objectives, aligning with DPU’s Strategic Plan and goals and evaluating change management requirements.
• Works with leaders to identify, evaluate and prioritize process improvements to achieve departmental goals.
• Supports the development and implementation of DPU’s strategic plan process, including managing the reporting of key performance indicators to senior leaders and key stakeholders.
• Evaluates the performance of employees and provides training, coaching and discipline as necessary.
• Serve as a trusted advisor to senior level / executive management and other key stakeholders.
• Performs other duties as assigned.

Qualifications, Special Certifications and Licenses

MINIMUM TRAINING AND EXPERIENCE:

• Bachelor's degree in business, accounting, finance or public administration or field related to assignment
• Six years of journey-level professional experience in area related to assignment
• Two years of supervisory experience
• A Master's degree in Business or Public Administration or field directly related to assignment is preferred
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

LICENSING, CERTIFICATIONS and OTHER SPECIAL REQUIREMENTS:

• Some positions may require a FMP (Facilities Management Professional) designation.
• Some positions may require a CFM (Certified Facility Manager) certification or the ability to attain a CFM certification within 12 months of appointment.

PREFERRED TRAINING AND EXPERIENCE

• Ten years of progressive multi utility experience with extensive focus on gas, water and the customer experience;
• Five years of professional experience related to managing and implementing continuous improvement programs;
• Five years of experience training/mentoring continuous improvement concepts to employees at various levels;
• Progressive experience with developing metric reporting strategies, working with senior executives;
• Excellent organization, project, time and facilitation management skills;
• Ability to quickly grasp and synthesize complex issues;
• Excellent interpersonal skills and ability to create and foster product business partnerships;
• Excellent verbal and written communications skills with attention to detail and ability to communicate information to multiple audiences;
• A minimum of five years supporting and networking with senior management or executive level leadership within a municipal government

KNOWLEDGE, SKILLS, AND ABILITIES: TYPICAL KNOWLEDGE, SKILLS, AND ABILITIES: These are a representative sample; position assignments may vary.

Knowledge (some combination of the following):

• Accounting, budgeting, accounts payable/receivable
• Computer programs such as Microsoft Office Suite
• Cultural development
• Data analysis
• Data management
• Electronic databases and related software applications
• Federal regulations pertaining to assigned area
• Federal, state, and local laws and legal procedures related to focus area
• Processes and procedures related to the assigned area
• Project management
• City guidelines and standards
• In-depth knowledge in area of focus

Skills (some combination of the following):

• Communicating and coordinating with various internal and external departments
• Creating and implementing policies and procedures
• Gathering and interpreting data routinely
• Interpreting and applying federal regulations for programs
• Managing contracts, projects, data, reports, etc.
• Overseeing the daily accounting and procurement functions
• Overseeing the financial and operational aspects of programs of focus
• Overseeing daily operations and directing work flow
• Setting timetables, achieving milestones, tracking progress, and taking corrective actions
• Supervising, including conducting performance evaluations, mentoring, etc.
• Understanding a program's intent and application
• Writing standard operating procedures
• Coaching
• Conducting, attending, and participating in various meetings; providing input as needed
• Reviewing, preparing, and submitting reports
• Customer service
• Oral and written communication

Abilities (some combination of the following):

• Adapt
• Think critically
• Grasp overall objectives and determine steps to achieve the objectives
• Multi-task
• Organize
• Problem solve
• Manage time effectively
• Evaluate and analyze data

Americans with Disabilities Act Requirements

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT: Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. The essential duties of this classification may require the ability to regularly talk, hear, see, and perform repetitive motions; frequently finger; and occasionally climb, balance, stoop, kneel, crouch, reach, stand, walk, list, grasp, and feel. The working conditions may include environmental hazards. In terms of the physical strength to perform the essential duties, this classification is considered to be light work, exerting up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and a negligible amount of force constantly to move objects.

Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Jessica McKenzie, Human Resources Manager by email at Jessica.McKenzie@RVA.GOV.

This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.

The City of Richmond Values Veterans. We are an official V3 Certified Company.

The City of Richmond is a proud partner with the US Army Partnership for Your Success PaYS Program.

With over 4,000 employees, the City of Richmond is an "Employer of Choice" among cities throughout the nation. The City strives to hire and retain employees who bring dedication and talent to the workforce. Offering a competitive, cost effective, and quality benefits package is one element of an "Employer of Choice".

The City offers a full range of benefit programs from initial hire through retirement. Please visit our Web site for details.